Hp deskjet printer: Hp Deskjet Ink Advantage 2515 printer scanner copier.

Hi, my printer Hp deskjet 2515 ink advantage does not work on my laptop. my laptop is acer and windows 7 ultimate.

the printer is not printing and copieying... What would be the problem and what is the solution.

my laptop says that the tray must be open, but its already open, and if we use the copier it says his blocking and his flashing and there is a! sign like that.

Thak you very much hope, can you help me

Hello @renzy ,

Welcome to the HP Forums!

I understand that you get a message to open the output tray or a similar message on your Deskjet Ink Advantage 2515. I hope to help you!

Try to open the exit tray and ink cartridge door.

Then close the print cartridge door.

Do a power reset to see if that will solve the problem:

Press the power button to turn the product on.
With the product, unplug the power cord from the back of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord into the wall outlet.
Reconnect the power cord to the back of the product.
If the product does not light by itself, press the Power button to turn it on.

Make sure that the printer is connected directly to a wall outlet.

I hope this helps!

If the problem persists, give us a call directly on your printing with HP options.

Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

 

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