HP DV7-7240us fingerprint reader problem

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• HP Pavilion dv7-4020sa - fingerprint reader not detected

  Hi had this laptop new Nov 2010... HP Pavilion dv7-4020sa product number WR867EA #ABU

  warranty expired dec 2011.

  Until this afternoon everything was fine, but to turn on my laptop an hour ago, the integrated fingerprint reader is no longer detected.

  Also get an unknown usb device with problems appearing in Device Manager...

  Uninstalled the usb device and connected to the Internet via ethernet... but when I reconnect via wifi, usb device reinstall itself... ???

  Attempted to restore backups, repaired and even uninstall and reinstallation of HP Simplepass... all with no impact in this regard... I have still some no activation sensor of joy... .He tells me the fingerprint reader is not connected.

  The laptop is not fallen, bumped or mishandling somehow.

  I am running the latest version of Windows 7 Premium, with all the updates that are installed via the HP Wizard. My security suite is Kaspersky 2012... and I even disabled by attempting a restore of the system... restoration returns with a file that are not accessible, but does not tell me which file?

  I have no virus or malware on my laptop

  Help, please... It's driving me crazy...

  Thank you

  Hey Midsyork,

  Looks like you run Digital Persona SimplePass flavor.

  Two things to try, in order:

  • Hard reset
  • Remove and reinstall the validity sensor driver

  Hard Reset:

  Sometimes, all you need to do is the computer suddenly.  This method works for a variety of connection and "glued" program issues.

  • Disconnect all the external devices first.
  • Remove the AC power and battery
  • Press and hold the power button while in the minus 30 seconds
  • Reinstall the power supply for the first start only * see Note
  • Power on - connect
  • Next time you shut down the system, replace the battery.

  * Note: You can ignore the little battery aside.  If you wish, replace the battery the first time and do it with her.

  Check the software...

  If it still does not work, go ahead.

  • Control Panel > Device Manager > biometric devices > Validity Sensor > uninstall > delete
  • Reboot ...

  Validity Sensor V2.1.0.2

  • Install the validitysensorDriverinstallationpackage: it if called sp*.exe - the package will be most likely located in the downloads folder.  If you have control of "Admin", you can highlight the package and "double-click on ' to install it, otherwise just right-click, select"Run as Administrator"and install.

  This can kick things hard enough to restore the Digital Persona software.  You can hit him harder, but first...

  ======================================================================================

  What about the rest...

  You could consider running a full system scan.  I'm a demon for this.  I like a healthy file system.  It cannot solve the problem, but it will ensure that the issue is not a messed up system files, which CAN cause all sorts of unpleasant and troubled issues.  You do not really have to 'look' like a mother hen during analysis, look at the logs or 'DO' something.  He's going to take care of yourself and try to fix what it can.  The only time where that must involve it is things do not go well...  Is there a doc to help at the end to tell you what does this thing.  It is not harmful and, unless your system is broken, and it's going to die anyway, it will only make things better than they are now.

  scannow SFC

  Analyze and fix the system.  The sfc/scannow command. who will do - it will scan the operating system, looking for corrupted files and inconsistencies; He will replace or repair everything he can.  If it finds corrupted programs or libraries, it will try to correct them.

  • Start menu > all programs > Accessories > right click on guest > select ' run as administrator'
  • In the command prompt window, type (or copy / paste) sfc/scannow , and then press enter.

  (Note the space between sfc and the ' / '.)

  The sfc scan will report its findings and you can look at the results:

  • Open an command prompt (it doesn't have to be as an administrator):
  • Use the command copy to create a copy of file readable by the output:

  %windir%\logs\cbs\cbs.log copy %userprofile%\desktop\cbs.txt

  If "scannow" does not properly complete, try running:

  SFC /verifyonly

   

  Copy the results to a text file, extract the output file in Notepad and look for errors that could not fix the full scan.

  Help file for the System FIsland Checker command:

  The Windows Vista or Windows 7 System File Checker tool

  ====================================================================================

  Good luck!

  I hope this helps!

  Say "thank you!" to the help by clicking on the star of Kudos to show your appreciation.

  Fixed?  Mark this message 'accept as Solution' to help others find the answers.

  Note: You can find "Accept as Solution" only on the threads started by you.

  Good luck!  Year of the Dragon!

• Satellite X 200-21dts: fingerprint reader problem

  Hello world

  I was hoping that you can help me solve my problem. Today I bought the new Satellite X 200 - 21dts, the registration of the user in Protector suite QL I get the message * ERROR of DIGITAL fingerprint SOFTWARE * ' an internal error has occurred (pt: tfmerr-1001). "
  Updated all drivers, resettled, but nothing helps. So, anyone know how to solve this problem, or maybe it's the hardware problem?
  Thank you

  My Tecra have same fingerprint reader and occurred error tfmerr-1081 about 6 months ago. someone help me please.

• HP Pavilion dv6 QJ916AAR: fingerprint reader problems

  Hello

  This is my first post so I apologize if it appears in the wrong place. I'll have a problem with the fingerprint reader and HP simple pass identity protection software that came with my Dv6-QJ916AAR. For some reason any all of a sudden since this morning it will not work. There is no light on the sensor, and it fails every time and movement. When I run the single pass software and go to the fingerprint section, it shows the fingerprint reader is not connected. Interestingly, when I go to Device Manager I see no biometric devices listed under there. I read on another thread that some options below biometic devices in Device Manager solves the problem.

  I already tried pass Simple uninstall/reinstall the Recovery Manager and also uninstalled and updated validity sensor but still no go.  Here are some other details:

  Laptop model: Dv6-QJ916AAR

  Operating system: Windows 7 Professional 64-bit

  I can't find any other information on how to solve it. Can anyone help?

  Thank you!

  Hi @elwerphaly,

• Envy of HP dv7-j020: Fingerprint reader no longer works

  Fingerprint reader has stopped working. I checked for new drivers, and he says he is fully updated. Not sure why it just stopped.

  Hi @JoMama527.

  Thank you for visiting the Forums HP's Support and welcome. I've read about you are having problems with the fingerprint reader and HP Notebook. Here is a link to software to troubleshoot a fingerprint reader. You can start with a reboot of the laptop.

  The software might have to uninstall.

  I hope this helps.

  Thank you.

• ProBook 450 G1 (core i5) fingerprint reader problem

  Hello

  My new Probook 450 G1 (core i5) fingerprint reader does not work in win7 64-bit. The problem is that there is a "Validity" software... "on the laptop DVD drivers and he said the fingerprint reader is not awailable or set up correctly but when I remove fingerprint driver digital original hp and let windows to find a driver to do this, the software"Validity. "... "works, but it crashes on stage"fingerprint enrollment ".

  The two drivers (hp and win7) seems fine in "Device Manager", but non of them seem to work with the software "Validity."... ", can someone tell me what is the problem?

  Do I have to use the software 'single pass' rather than the software "Validity."... » ?

  Problem solved!
  I installed "hp client security" and it solved the problem. There not even not need software "impression of validity Finder" and all you need is the finder print driver.
  PS. You must have Microsoft.net 4.5 or 4.5.1 installed before installing ' hp customer security.

• Pavilion DV6-6119wm fingerprint reader problems

  For about 2 years, my fingerprint reader did not. I'm looking to sell the laptop and worth almost double with the work fingerprint reader. I updated the BIOS, digital and HP SimplePass fingerprint reader driver. The drive appears in the biometric devices under Device Manager and says it's working properly. When I go to the control panel > biometric devices, it shows as unavailable validity sensor. Seriously, the only thing that I did not until now to get this thing working properly is completely replace the Board of fingerprinting, which I doubt is necessary because it appears in Device Manager. Does anyone have a solution to this problem? The sooner, the better! Thank you!

  Hello @tylernelson224,

  I read your post on how you're looking to restore functions to scan fingerprint on your laptop, and I'd be happy to help you in this case!

  In order to get your fingerprint in functional order reader, I recommended that you perform a backup and restore of your operating system. This can be done by following this document on the backup of files (Windows 7), and more to perform a recovery of the system HP (Windows 7). This should help get your system back to factory settings. If the problem persists, the fingerprint reader may be damaged.

  I hope this helps!

  Best regards

• HP Pavilion dm4-1060us of fingerprint reader problem

  Hi, I've recently messed around with the path under system variables setting (computer Start > R.Click > properties > advanced system settings > Environment Variables) and now I can't connect using my fingerprint reader.  If someone could tell me the value of default path under System Variables I would be very happy.

  Thank you

  jschuster08

  I don't have the same model but a similar model serial DM4. The value of path I have are:

  %COMMONPROGRAMFILES%\Microsoft Shared Live;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\;c:\Program files (x 86) \Common Files\Roxio Shared\DLLShared\; c:\Program Files (x 86) \Common Files\Roxio Shared\DLLShared\; c:\Program Files (x 86) \Common Files\Roxio Shared\12.0\DLLShared\; C:\Program Files (x 86) \Hewlett-Packard\HP SimplePass identity Protection\x64; C:\Program Files (x 86) \Hewlett-Packard\HP SimplePass identity Protection\

  If the problem persists, I suggest you just to do a system restore and restore the system at a time when it is working properly. See the following link for the procedure:

  http://support.HP.com/us-en/document/c00807369

• software of fingerprint reader problem

  Hello Yes.  I just bought this new Dell Latitude E 5440 with Windows 7 64 Bit Enterprise Edition is installed.  I downloaded most of the drivers successfully.  But could not find a compatible fingerprint reader software.  I have the drivers for it just not the software.  And the option to register my fingerprints in the windows user account page is not there.  All solutions?  Does anyone have a solution to this problem?  Thank you!

  If it is a new Dell laptop, what drivers were you install? they would already have been installed by Dell, and updates the driver would have been obtained from Dell support.

  You did the mistake of using windows update to install the recommended updates, that would have included drivers?

  Regarding the fingerprint reader, assuming that it is the Dell player, its software/drivers would have been installed by Dell

• Fingerprint reader problem

  Fingerprint reader has stopped working.  Tried to re-register fingerprints, got the window: software error of fingerprints, in which it says an internal error has occurred (rpnp2: No. - svr (00000000usserver)). Another similar message has added a code: 0xe7210005. I'm wasting my time trying to re - install the software? The device manager says that he works, and I've uninstalled and restarted to leave the sytem to find the device. The hardware is at fault? Do I need a new drive?

  Check if you have the two fingerprints of Thinkpad Lenovo Fingerprint Reader AND installed Reader and check that you have tried to use. I had the same problem and uninstalled the Lenovo one - I think they came as part of the first installation of ThinkVantage / System and then updates it updated / downloaded a new version and they are in conflict with eachother (or, rather, Windows tried to use one, while the other was one really to work with fingerprint reader).

• Windows 10 fingerprint reader problem

  After the new installation of windows 10 I can't use my fingerprint reader

  I got this message: the fingerprint reader is not connected, connect the drive to

  Another problem, I can't find this driver:

  ACPI\SMO8810\1

  I have dell vostro 3560 i7

  Thanks saar

  To the download page, you have Win10 64-bit with driver
  http://www.Dell.com/support/home/us/en/19/product-support/product/Vostro-3560/drivers/advanced
  The Security section
  Validity fingerprint sensor driver

  and the RFP application | ST
  www.Dell.com/.../drivers

• [w530] Fingerprint reader problems

  For some reason any my ringerprint player has stopped working. I have uninstalled and reinstalled the driver, software, and done pretty much everything I can find online.

  In Device Manager, it is usually, but sometimes doesn't. In Control Panel > biometric devices, it appears less frequently, usually only after I clicked "scan for material changes.

  Someone at - it suggestions? Could this be a hardware problem?

  Thank you

  Chris.

  Hey Chris... I had a similar problem with the reader of fingerprints on my W530 a month ago. He has stopped responding at times. the control on this LED flashing sometimes and sometimes it wouldn't. Drivers and software is up to date.

  I tried literally everything under the Sun to eliminate any software problem. Could not work.

  It turned out to be a hardware problem.

  Call Lenovo and sunglasses rest palm spare part. The entire Palm must be replaced if it is not too difficult a task.

  See you soon.

  -Dr. Pratik Panchal.

• Satellite Pro A300-1NT - fingerprint reading problem

  After you have reinstalled the good old windows XP with Windows 7 recovery disk, my laptop starts, and he said "identification system fingerprint not alivailibile." Well I connect via password and go to the truesuite - administrator. I try del all fingerprint - error: failed to remove fingerprints.

  Well I'm going to settings-> delete-> DELETE fingerprints. fine. Theres only 1 - in the Windows 7 box. betai sketch hands shows nothing. I click on remove and click OK. If I open the box, he says even imprint.

  The problem is (I have managed to do it before, but I forgot)-how to remove this print so I can register again? the said registration which could not open the database! :|

  My 2 cents: I seriously don't remember how I did it before, but now I can't access Windows 7 anymore, so I can't delete it. Sorry, but I just forgot.

  Thanks for the help in another stupid question for me Cheers, KnE

  > good old windows XP with Windows 7 disk recovery
  I put t know what that means exactly, but WXP Fingerprint software, you can find HERE.

  Can test you it please?

• Help the Thinkpad x131e fingerprint reader problems

  Hi, I have an amd thinkpad model x131e 3372 runnning windows 7 and I have problems with the ThinkVantage fingerprint software. Whenever I try to register a fingerprint, I get these errors:

  

  I really need help. Its driving me crazy that I am not able to use my fingerprint to unlock my pc or check the passwords.

  Any suggestions are appreciated.

  I also have the x131e model 33722. It does not come with a fingerprint sensor, then any attempt to use the software would result in such a mistake. You might be confusing the middle button of the mouse with a fingerprint sensor.

• DV7-4073nr - fingerprint reader does not work after the upgrade to HP Support Assistant

  Hello

  I have a problem right now. The HP support assistant suggested that I had to upgrade the software of fingerprints to be upgraded and I did it without delay. Restart, the drive does not work. Windows 7 says it's a bad data. no password HP does. What should I do?

  Turn the computer off, and then once you turn on, keep the F8 key several times to load the "Windows Advanced startup options" screen. In this screen either select mode safety/Safe mode with networking and log in to your user account by entering the password manually.

  Once that is done, do a restore of the system through the control panel and restore your computer to an earlier date, whenever it was working fine. Once the restore process is done, change the settings for HP Support Assistant auto do not install updates