HP Elite 8100 sff: need support of recovery for HP Desktop

I friend of mine has a desktop HP Elite 8100 SFF with processor i3 with 4 GB of ram was trying to upgrade to windows 7 pro or business pro (if there is a difference) 10 and all the process erased the hard disk windows and windows 10 has not completed the update/install.  There was a problem, but he's not sure what she was.  This attempt was several weeks ago.  After that it wouldn't boot obviously and beep (red light) 5 times in the models.  I think it is a ram problem.  Upgrading windows 10 will cause the ram to go wrong, because he could not bear?  There is also no recovery media for the operating system.  They always make it for this pc?  Thanks in advance.

jehrock08

Hello:

Windows may not cause the memory to go wrong.

The first thing to do for this problem would be to remove and reconnect firmly all memory modules.

If this fails to solve the problem, remove all modules but one and test each one individually in the black slot nearest the processor.  One causing the PC to 5 beeps is bad and must be replaced.

If this fails to solve the problem, most likely the system board is bad because it is doubtful that all modules of memory could be faulty.

If you live in the USA/Canada, call HP at this number of order recovery media.  Have the serial number of the PC handy to give to the customer service rep.

1-800-334-5144

Tags: HP Desktops

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