HP ENVY 14 Notebook SPECTRUM: USB 3 does not

Hello

HP Envy laptop

Product number: A7U17UA #ABC

Win 7 Pro (64-bit) SP1

BIOS: F.06

When I plug a USB 3.0 device on my USB 3.0 port I get a BSOD every time.

I tried the hubs, external HARD disk (self powered and powered versions of bus) and get the same result every time.

These 3.0 devices work with other computers.

I removed all the USB drivers using the Device Manager and rebooted.

Windows reinstalled the drivers.

No luck, same problem

Do I need special drivers for this?

Please let know us if there is a solution.

Thank you

Hi @jbehara,

Thank you for your update.

HP has been informed of the situation and is working to correct.

If you do not want to wait for the driver page is available to check, please contact HP support for assistance.

Contact HP to Contact HP Support assistance

Good luck!

Tags: Notebooks

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