HP ENVY 15-k001nc: mouse Bluetooth keeps disconnecting windows 10

Hi I tried to solve this problem for months. I got it before the big update of Windows 10, but now the problem is back.
Someone knows what you should do about it. A driver that works? I tried to update driver, do back, driver, generic driver, bluetooth support service, refusing the computer to turn off this device to save power on the adapter bluetooth and Wi - Fi, and so on. But the mouse keeps always disconnect even in the middle of working with her.

I've updated 10 64-bit Windows.
Adaptor Bluetooth Broadcom 43142 4.0 14.07.2015 12.0.1.689
HP mouse Bluetooth X4000b 21.06.2006 10.0.10586.63
Broadcom BCM43142 802.11 bgn adapter Wi - Fi 02.07.2015 7.35.275.2

Hi, thanks for your response.
It seems that the problem was with the batteries
Today, the bluetooth mouse worked for about 1.5 minutes, after turning the mouse market again for 15 seconds and then nothing. I measured 1, 5V AA batteries and they had just 1V.

Tags: Notebooks

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