HP ENVY 15 Notebook PC: Envy 15 empty show - but the windows facing up and running - and can be accessed via Team Viewer

Hello

I used the laptop for almost two years, and today I came across the following problem (yesterday everithing worked fine):

I opened the laptop and the power light is on, the finger scanning led was light but no display on the screen.

I use team Viewer and I can access the computer laptop, scanned the finger and loads of windows 8.1 correctly, but still nothing appears on the screen of the laptop.

Using Team Viewer: right click on desktop-> screen resolution and there are:

Display: 1 Digital Flat Panel (1024 x 768 60 Hz)

Resolution: 1024 x 768 (recommended)<- is="" grayed="">

The screen should generally at a larger display: 1920 x 1080.

So far, I have tried the following: Hard reset, serveral reboots, but no idea what to do next.

Any help/suggestions would be appreciated.

Have you connected an HDMI cable to the displayport to see if an external monitor works?

You should have seen a normal window with Teamviewer. As I understand it, the window of Teamviewer for laptop is grayed out.

This means that the solution of video display in your laptop has very probably.

The previous suggestion, I did check.

Tags: Notebooks

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