HP Envy 15t: fingerprint login no longer works

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  I'm a dv7-7250us, which is less than 1 year old.  It came with Win8.  I installed Win 8.1 beta and everything worked well.  When I installed the 8.1 final, I had to reinstall a bunch of my apps.  Once the dust settled, I found that my fingerprint reader no longer works.  No light show.  I reinstalled the driver but no joy there.  I have searched the SimplePass software but can't find it on my computer.  BIOS is F.28.  Prod # is C2H71UA #ABA.  Appreciate any assistance.

  TerrySchn

  Have you installed later validity pilot displayed on your Support page?

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=ob-109892-1&CC=US&DLC=en&LC=en&os=4158&Product=5316947&sw_lang=

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  Hi @JoMama527.

  Thank you for visiting the Forums HP's Support and welcome. I've read about you are having problems with the fingerprint reader and HP Notebook. Here is a link to software to troubleshoot a fingerprint reader. You can start with a reboot of the laptop.

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  As the subject says.  I can run it for a few weeks (on Windows 8), and the fingerprint reader stops working.  None of the biometric devices are listed in the Device Manager.  If I try to load the driver, it does nothing, as if the player is simply not there the responsibility of the driver closes just (with no message).

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  I just re-applied the BIOS two days ago and already the figerprint teader plug working again.  I tried a hard reset (because I saw that as a solution previously, and it is easier and faster to re-flashing the BIOS).  Who has shut down, remove the battery, now the power for 30 seconds button, boot the system without the battery.  He has not fixed the problem and I can't even understand why the fingerprint reader keeps disabling.  A re-BIOS flash solves the problem, it seems that the problem must be with the BIOS software.  Oh I also had turned off the "Allow windows to turn off the device to save power" for the biometric device before he went kaput.  It doesn't stop of is suckier.

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  Hello cjwh888,

  Try to restore your BIOS then use Recovery Manager to restore your software and drivers.

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  Hello

  I'm a dv7 - 7373ca and I installed 64-bit Windows from 8.1 to this topic. I can't seem to be able to operate the fingerprint reader. Before I formatted the computer, he had Windows 8 64 bit on it and the fingerprint reader worked perfectly.

  I installed the driver fingerprint sensor fingerprint validity provided here: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-109892-1&cc=us&dlc=en&lc=en... (i.e. sp58900)

  It doesn't seem to be a HP SimplePass software available for download in the on the support section of this model for Windows 8.1. So I have downlaoded the more recent for the same model but for Windows 8. (i.e. sp63224)

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  Alex

  Well, I'm done. I installed all the other drivers, Windows Update and installed my programs. Everything works perfectly. I don't know what the problem was after my first installation of Windows 8.1. The only thing I did different in the second installation was the order in which I installed everything. Install the fingerprint sensor driver validity above all the rest, it seems to have solved the problem. That's what I would do if someone has the same problem. Install the drivers before the Windows Update.

  Thank you for your time and help,

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  Hello

  the first thread that I started this topic is closed, so I have to make a new...

  As mentioned here

  http://forums.computers.Toshiba-Europe.com/forums/thread.jspa?threadID=25776&TSTART=15

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  Hello.

  • The Windows vista user password account are you referring?

  1. in this scenario, the only way to reset the password is to use the password reset disk. If you have created the disk of your computer, you can check out the article below to use.
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  2 technical support engineers Microsoft can help you to recover the passwords of the files and Microsoft who are lost or forgotten product features.
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  Visit our Microsoft answers feedback Forum and let us know what you think.
  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• HP Simplepass is no longer works to 8.1 windows login screen

  Hello

  Few days back I pruched this Mallet and portable great called HP envy 15 model J122TX. Evrything works perfectly until I had recived this horrible update from MIcrosoft. My laptop has pre installed windows 8.1 and a few days later, I got a lot of updates of microsoft recived. After installation of updates HP Simple pass is no longer present on the windows logon screen.

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  Please follow the instructions in this document for troubleshooting HP.

  Based on the content of your original post, you have already completed part of the troubleshooting process.

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