Fingerprint reader no longer works

Similar Questions

• Envy of HP dv7-j020: Fingerprint reader no longer works

  Fingerprint reader has stopped working. I checked for new drivers, and he says he is fully updated. Not sure why it just stopped.

  Hi @JoMama527.

  Thank you for visiting the Forums HP's Support and welcome. I've read about you are having problems with the fingerprint reader and HP Notebook. Here is a link to software to troubleshoot a fingerprint reader. You can start with a reboot of the laptop.

  The software might have to uninstall.

  I hope this helps.

  Thank you.

• Fingerprint reader no longer work after suspend P70 - W10

  I have a P70 with Windows 10. After I suspend, when I wake up my system, fingerprint reader has stoped working.

  Hi Paubach,

  Try the latest driver touch fingerprint. The version of the driver ID is "5.01.307.26(driver jour 10/05/2016)". " It already exists in the Windows Update server.

  You can get it by the following steps: open Device Manager > biometric devices > Synaptics WBDI (its PID is 0090) > right click, and select "update driver software...". ' > choose 'automatically search for... ". ", then Windows installs the driver 5.01.307.26 for you.

• Windows 8 fingerprint reader no longer works (need to Flash the BIOS to fix)

  I have a DV6-7014nr bought around September of 2012.  I have upgraded to WIndows 8 when it first came out.  I had no problem with the reader of fingerprints on Windows 7, but do not use for a long time.

  As the subject says.  I can run it for a few weeks (on Windows 8), and the fingerprint reader stops working.  None of the biometric devices are listed in the Device Manager.  If I try to load the driver, it does nothing, as if the player is simply not there the responsibility of the driver closes just (with no message).

  Peripheral Biometirc in the Panel control says there is no biometric device found and simplepass opens without the fingerprint reader recognized.

  The only thing that solves this is my BIOS which comes Insyde to re-flashing. It is noted in the setup of the BIOS relating to biometric devices.  I have just discovred that BIOS update solves a problem because there was an update that I applied.  Have to reapply the update of the BIOS to fix this seems excessive to us.

  Added March 29, 2013:

  I just re-applied the BIOS two days ago and already the figerprint teader plug working again.  I tried a hard reset (because I saw that as a solution previously, and it is easier and faster to re-flashing the BIOS).  Who has shut down, remove the battery, now the power for 30 seconds button, boot the system without the battery.  He has not fixed the problem and I can't even understand why the fingerprint reader keeps disabling.  A re-BIOS flash solves the problem, it seems that the problem must be with the BIOS software.  Oh I also had turned off the "Allow windows to turn off the device to save power" for the biometric device before he went kaput.  It doesn't stop of is suckier.

  There must be a better way.

  Thank you

  Hello cjwh888,

  Try to restore your BIOS then use Recovery Manager to restore your software and drivers.

  Please let me know if it helps.

  Good luck!

• Fingerprint reader no longer works on dv7 - 7373ca Windows 8.1 (64-bit)

  Hello

  I'm a dv7 - 7373ca and I installed 64-bit Windows from 8.1 to this topic. I can't seem to be able to operate the fingerprint reader. Before I formatted the computer, he had Windows 8 64 bit on it and the fingerprint reader worked perfectly.

  I installed the driver fingerprint sensor fingerprint validity provided here: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-109892-1&cc=us&dlc=en&lc=en... (i.e. sp58900)

  It doesn't seem to be a HP SimplePass software available for download in the on the support section of this model for Windows 8.1. So I have downlaoded the more recent for the same model but for Windows 8. (i.e. sp63224)

  Even if HP SimplePass software opens and, in my view, there is a problem with the drivers because the light next to the fingerprint reader does not illuminate and HP SimplePass says he has encountered a problem.

  Could you please help me solve my problem?

  Thank you very much

  Alex

  Well, I'm done. I installed all the other drivers, Windows Update and installed my programs. Everything works perfectly. I don't know what the problem was after my first installation of Windows 8.1. The only thing I did different in the second installation was the order in which I installed everything. Install the fingerprint sensor driver validity above all the rest, it seems to have solved the problem. That's what I would do if someone has the same problem. Install the drivers before the Windows Update.

  Thank you for your time and help,

  Alex

• Pavilion dv6 fingerprint reader has stopped working

  My fingerprint reader has stopped working. I can open the Simple pass identification program but when I click on fingerprints, it indicates 'identity check' with an hourglass on the top of the icon of fingerprints, and no matter how long I wait, that's all that happens. All advice appreciated.

  -----------------------------------------

  Pavilion dv6t laptop 3100, Win 7 Home Premium 64-bit, 8 GB of RAM, processor i5

  "Where you go, there you are."

  Hi Mikey,

  Looks like you're running the Digital Persona of SimplePass flavor.

  Two things to consider / try, in order.

  If the reset works, you don't have to reinstall the driver...

  • Hard reset
  • Reinstall the driver

  Hard Reset:

  Sometimes, all you need to do is the computer suddenly.  This method works for a variety of connection and "glued" program issues.

  • Disconnect all the external devices first.
  • Remove the AC power and battery
  • Press and hold the power button while in the minus 30 seconds
  • Reinstall the power supply for the first start only * see Note
  • Power on - connect
  • Next time you shut down the system, replace the battery.

  * Note: You can ignore the little battery aside.  If you wish, replace the battery the first time and do it with her.

  =====================================================================================

  The pilot, from your Internet site:

  Validity fingerprint sensor Driver sp52354 V2.1.0.2

  • Install the validity sensor Driver installation package: it if called sp*.exe - the package will be most likely located in the downloads folder.  If you have control of "Admin", you can highlight the package and "double-click on ' to install it, otherwise just right-click, select"Run as Administrator"and install.

  I hope this helps!

  It's my pleasure to help.

  Say "thank you!" to the help by clicking on the star of Kudos to show your appreciation.

  Fixed?  Mark this message 'accept as Solution' to help others find the answers.

  Note: You can find "Accept as Solution" only on the threads started by you.

  Good luck!  Year of the Dragon!

• Fingerprint reader has stopped working after update vV1.0.3.49

  I recently downloaded from Toshiba and installed Fingerprint Utility V1.0.3.49 (tc00407400c.exe) and since my fingerprint reader has stopped working.
  The software opens but usually recognizes my fingerprints and can not connect any other way.

  Have uninstalled and reinstalled several times and same result.

  Device Manager says device works ok.

  May I ask what model phone you have and what system do you use?

  Probably, you need to delete stored fingerprints and after restarting again, you should try to register new fingerprints using the software update of fingerprints.

  Have you tried that?

• on dv6 fingerprint reader has stopped working after installing Norton 2012

  Fingerprint reader has stopped working after installing Norton Internet Security 2012 on both of my notebooks from HP.

  Product name: HP Pavilion dv6

  Operating system: Windows 7 64-bit

  Error message in Device Manager under biometric devices in Device Manager displays an exclamation mark beside validity sensors (WBF) (PID = 0018). The following message is under the general tab: "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) ».

  Driver is present and seems to be up-to-date.

  Appreciate your help.

  I have finally isolated the problem of my software lack of HP dv6 fingerprint reader. I think Norton Removal Tool, available online at www.symentec.com/nrt, was the reason. I am sure this conclusion because the exact same problem occurred after I installed Norton Internet Security 2012 on laptop HP same as my wife. I tried, in vain, to uninstall and reinstall the driver for the biometric fingerprint device provided by Validity Sensors, Inc.

  After spending a day and a half to try to "solve" the problem, I decided to restore my system and go back to the prior agreement of the point of the installation of Norton. Thank you HP to make this process quick and painless. Don't forget that if you installed anything after the restore point, it will have to be reinstalled.

  Fortunately, there's a less intrusive on CD of Norton removal tool. This utility uninstalls an older version of Norton you are requested to restart and then installs the latest NIS. It is a method of removal safer that wide brush offered by the Norton Online link, which wipes everything remotely suspect.

  After reinstalling Norton Internet Security 2012 from the CD, everything works as it should, including the fingerprint reader.

• (SimplePass) fingerprint reader does not work or missing? (Windows 8)

  Hey guys,.

  I see many people running on the issues where he fingerprint reader does not work after the upgrade. Most of these problems come from the books that is not supported by Windows 8.

  If you run a question using biometric (fingerprint reader) missing or does not work to all install IT.

   

  

   

  THX

  Hope it will be useful.

  THX

• HP Envy dv6 7323 CL: my fingerprint reader does not work

  My fingerprint reader has stopped working.  It is a validity sensors (WBF) (PID = 0018). It worked once I updated to Windows 10 but has stopped now. I opened the Device Manager, the device was hidden, and when I tried to update the drivers of the update of the driver indicates that all the drivers are current, this is checked when I open the 'Détails' tab and go to the section selected user driver installed (). I then checked the "General tab" which had the following message now, "this hardware device is not connected to the computer. (Code 45); To resolve this problem, reconnect this hardware device to the computer. "Then I checked under"location information"that are listed as port #0003. Hub_ #0001. Additinally, verifying the Universal Serial Bus controllers it lists a device with the following message, "unknown USB Device (device descriptor request Failed)."  Under details, I noticed the following: location information is port #0003. Hub_ #0001. The problem code is 0000002B. On the tab "Général" is the message "Windows has stopped this device because it has reported problems. (Code 43) »

  Hello @Skipnielsen,

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

  I read your post on the fingerprint reader and wanted to help you!

  Try uninstalling the driver and let the search system for a compatible driver.  If you still have problems, try to review the following document and let me know if this can help:

  HP Notebook PC - a (Windows 8) fingerprint reader troubleshooting

  Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

  Have a great day!

• Fingerprint reader does not work after the laptop awakens from his sleep.

  Pavilion DV6-6c15nr

  Windows 7 Home Premium

  Fingerprint reader works fine when the computer starts. The drive works fine if I manually lock the system. When the computer enters mode "sleep" through inactivity, then wakes up from his sleep, the fingerprint reader does not work. The player power led does not illuminate, the player does nothing if I drag a registered fingerprint. I must select use authentication information and enter the Windows password. Device Manager says device working properly but it doesn't help. I checked for BIOS, Windows and driver updates but I run in all aspects.

  Hello

  Uninstall the software and current driver for the fingerprint reader.

  Resources:
  Uninstall software in Windows 7

  Uninstall or change a program in Windows 7

  Download and install the latest driver from here.

  Download and install the latest version of the software from here.

• HP Envy 15t: fingerprint login no longer works

  I upgraded my laptop HP Envy-15 t to 10 Windows recently and the functionality of fingerprint login worked fine for more than 3 months.

  Today, I tried to add an another fingerprint for my spouse, using the login under account settings options. The fingerprint option did not work for her. Then I tried to remove all traces of fingers and set up my fingerprint again.

  Now, the imprint does not at all. It comes up with the message "failure of authentication - please try again." I really liked the option of fingerprints to connect and restore this feature at the back. Help, please

  Hi @Raj_N,

  Welcome to the HP Forums!

  It's a great place to find answers and advice!

  You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums.

  Learn how to post and more

  How can I find my model number or product number?

  I understand that you upgraded your system to Windows 10 and the fingerprint login feature worked great for more than 3 months.   When you tried to add your imprint of spouses for the sign in options, it has not worked. You then removed all traces of fingers and tried setting up again but it has no authentication and no longer works.

  Here is a link to HP Notebook PC - a (Windows 8) fingerprint reader troubleshooting that should help you.

  (This document is also valid for Windows 10).

  Please let me know if you have managed to overcome this difficulty.

  Thank you for your participation in the Forums of HP! We want to help you as well as others who may encounter a similar problem as you. Please consider tagging the post in order to solve your problem as "accept as Solution" to help other members of the community!

  To show recognition for my efforts please click the Thumbs Up icon below.

• Satellite P300 (PSPCCA) - fingerprint reader doesn't work with IE8

  Fingerprint reader worked very well for all websites accessible Internet Explorer 7 vi.
  Then upgraded to IE8, fingerprint software has stopped working in IE. Uninstalled the old software of fingerprint and a downloaded from the toshiba site - updated version still does not.

  Does anyone have a similar experience?

  Hello

  As far as I know the old fingerprint software doesn't work with IE8 and Firefox 3
  You will have to wait for the update.
  I m not very well what version it will be, but I think soemthing with 3.0 or higher

• Start your computer by using the fingerprint reader is not working - T450s

  It did not help:
  -From the bios feature works...
  -Ability to select in the application "" connection of fingerprints digital use instead of power ".
  -Update the BIOS
  -Updated FingerPrint Manager Pro
  -The placement of the bios 'Legacy First' or 'Legacy' only

  I am grateful for the support.

  You cannot use the fingerprint reader as a replacement for the power button more.

  The former supplier the Authentec fingerprint readers, was bought by Apple some time ago. As a result, Apple holds the respective patents.

• Nine T450s and fingerprint reader has stopped working

  I know that many people have had this problem but I can't find the solution. One of the sons of 2014 has a "resolute" response but all that says is "it seems to have solved my problem." Left, wondering what solved the problem...

  I've had this computer for a week. The fingerprint reader worked fine until yesterday. Not sure if it was a coincidence, but I connected an old drive to write DVD on USB port to try and install an old software. After that, the fingerprint reader is is more light up or work. The driver seems to work fine in Device Manager, but when I open the fingerprint reader app I get a message saying that the drive is not connected.

  It's a problem that remained to still unresolved and unanswered by Lenovo or is there a solution can someone tell me?

  Any help will be much appreciated.

  UPDATE: support said that the keyboard is what has been the cause of the problem and replaced the keyboard. The drive works fine now.