HP Envy 17 Quad t drops Wi - Fi

Hi everyone-

I just got a new HP Envy and I had problems maintaining a connection to my wireless router.

I went through and tried to update using Microsoft Windows Update Tool and HP update tool, but I still have questions.

Here is my configuration:

  • HP Evny 17 t Quad
  • Product number: C8U19AV
  • 64-bit Windows 8
  • Windows Update reports that no update is necessary
  • HP update tool reports that no update is necessary
  • Wireless: Intel Centrino Wireless N 2230
  • Driver version: 15.6.1.6
  • Driver date: 21/02/2013
  • Router connection: Actiontec Q1000; all updates applied

Results of the Windows event log:

Autoconfiguration WLAN Service
WLAN Extensibility Module stopped
Path of the module: c:\windows\system32\iwmssvc.dll

Power options: disabled Windows of the network wireless off adapter

Problem occurs regardless of the plugged in or on battery

Note: 2 other laptops (Asus and Dell), Android and 2 the iTouch stay connected without a problem all day.

My HP Envy will increase connection anywhere from 10 min to 40/45 minutes.

I tried to read through the different posts, but I can't seem to find one that fits my setup.

I appreciate your help!

Hi anthony82.

Thank you for following up!

I found that by going to
    http://www.Intel.com/p/en_US/support/detect?IID=dc_iduu

I was able to get and install the driver that fixed problem.

This was published in the wire: "Dv7t Quad Ed with Intel Centrino Wireless Card falls Conection Internet with Netgear.

Thank you!

Tags: Notebooks

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