HP ENVY 4502: New out of box want 4502 says 'the following ink cartridges need to be replaced.
I bought a new HP ENVY 4502. I have out of the box, follow the installation instructions precisel before 4.9 step. The printer says 'Cartridge Install' with a blue under circle. I can't go any further.
I turn the machine off and on again and everything looks OK and I can continue with the installation.
Is this normal or does indicate that there is a problem with the new printer or cartridges provided?
Thank you for your help; I look forward to a response
Hi @johngray,
Welcome to the Forums of HP Support! I'd love to help you with your newly purchased 4502 envy. From your description, it seems that you have seen the 'Installation cartridge' message with a blue circle and could not move forward through the installation until you turned the printer off and on again. Your message, it sounds like once you have turned off the printer and turn it on again you were able to complete the installation, is that correct? I think that maybe there was a minor hiccup and the printer does not detect that the cartridge was installed, I don't think that it is an indication of how the printer will behave in the future.
If you encounter any other complications please let me know and I will gladly make all that I can to help.
If it meets your needs, please consider tagging this post as solved by clicking on accepted as a Solution below to identify your problem as solved! Thank you.
Tags: HP Printers
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