HP envy 5532: message key not valid error when you try to download the software

I can't download my desire 5532 keep getting error message (key not valid for use in specified state).

This problem is related to Microsoft Update KB2918614

The solution is to remove this update.

How to remove an update for Windows Vista

If the fix works, I recommend that you 'hide' it so that it not be reinstalled automatically.

Instructions below:

If you don't want Windows to install an update, you need to hide.

  1. Open Windows Update by clicking on the button start . In the search box, type Update, and then in the list of results, click Windows Update.

  2. In the left pane, click Find updates.

  3. When Windows finds updates for your computer, do one of the following:

    • Click the link that tells you important updates are available if you have some updates to hide.

    • Click the link that tells you optional updates are available if you have optional updates to hide.

  4. Do right click the update you want to install, and then click Hide update. The next time you check the updates, the update will not be automatically selected or installed. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

Tags: HP Printers

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