HP envy 6 - 1010sv: left hinge broke, about to break

Similar Questions

• Want to m6: left hinge broke

  The left hinge of my desire m6 laptop is broken and I need a repair as soon as possible.

  As I saw that it is a very common problem (e.g. http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-m6-Broken-hinge/m-p/343...), what solutions do you offer?

  I look forward to hearing back from you,

  Nelken

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).
  
  Thank you for visiting the Forum from HP Support.

• HP Dm4-1065dx left hinge broke!

  Hello

  Left hinge of my laptop broke up recently. I am able to open and close the lid, the screen is OK, but I am worried if I'm damaging more everytime I open and close it. I am still under warranty. I tried calling HP but no response. Pointers?

  Thank you

  Hi Gaurang_YNWA,

  I would say that HP by calling again.
  Support phone # s - http://goo.gl/n2Qb1

  If you are out of warranty, you can fix it yourself like hmmmmmm, pay an another repair shop or person to solve this problem, or call HP and send it to repair.

  Kind regards

• Left hinge broke

  I have a HP envy laptop and the left hinge is broken.

  It's just more under warranty and I just spoke with HP and they told me there is nothing they can do because it is not an error known on their system.

  I looked in the forums of HP and he doesn't seem to be a problem with these models

  Can you please indicate if there is something I can do because I don't seem to be getting anywhere with the team of customer service by phone

  Thank you

  I'll contact my internal contacts and ask your question to be raised.

  Help us help you by displaying the following information.

  1. the complete model number and the laptop Nr - see web document this HP if you do not know how to locate the product number or model number.

  2. is your laptop still under warranty?  Check the status of your warranty here.

• HP ENVY 1090ee 6 - left hinge broken

  I bought HP, Acer, Lenovo and Asus because I thought that the only thing that HP offers each time, is of exquisite build quality. However, today, I was met with a surprise. The left hinge (one near the power button) has apparently unravel, as if on its own.

  Surprised as I was, I contacted the technical support. Surprise, Surprise, my warranty information is wrong. Ive lost out on half a year warranty services.

  FLASH BACK: DUBAI - laptop bought on 3 February, 13 - great expectations.

  SKIP TO PRESENT: INDIA - lost hinge broken and guaranteed.

  Then I took a deep breath and open the HPSA faithful once again, inform the specialist my "fake date of purchase" (note that I am in India at the time). I am informed by the technician that I have 'support of the HP tech to the Arab Emirates UNITED to rectify the problem. '

  A STRIKE.

  Thus, everyone knows how 'good' the guarantee are services in India. I remember having an old all-in-one HP printer. The printer does not work, so we took to the "authorized" HP nearest after-sales service. The first day we went, we were not given any "service". The next day we went, that they claimed THAT NOTHING under the guarantee it covers. They could be right, but oh well, we paid for rectification.

  So now I feel like its going to be a repeat of the last time. And it's funny, because I found a large NUMBER of people having the same problem. I don't want to support the customer, waste BECAUSE I SAW them HELP OTHERS. The sad part is that these people are mostly from the States.

  Maybe its not justified, but it always seems like the developing countries get the worst of both worlds. We are the highest consumer population, and yet we get the inflated prices (I know are due to many factors beyond the control of the company) and poor service.

  I can't believe that there is not a single HP to Mumbai service center is, well, purely HP, and not a 3rd party "authorized dealer". I suppose that can't do anything on this subject and maybe as I write this in vain, but if someone is listening (or reading), may I suggest at least to have a third party service center. This will help a LOT.

  I hope someone can help me.

  AK

  

  Hey anand602,

  I'm very sorry to hear that you are experiencing this issue. I forwarded your case to the appropriate Department. You should hear from someone via private message in the next 24 to 48 hours.

  To check your private message, connect on HP forum. There will be an envelope at the top right next to your username.

  

• HP ENVY M7-J120DX: HP ENVY M7-J120DX left hinge chronic flaw in the design. Help I am falling apart here.

  Noticed the flexibility increase at first then the left hinge of closing of pop and split the case. I had the chance to put back in place and snap it back but it's tenative at best. I see no proactive movement side HP on this chronic problem. What happens with that. I just purchased another HP and have my HP Pavilion dv4-1435dx sitting next to me. HP has been my choice for laptops over the past 20 years, almost. Get off the throne and do something for us all... Alternatives are out there with the crush coming out on Asus and Sony.  So keep all the people in this forum who seem to be long term and clients and not wacky lous users looking for a hand.

  @sevenservices

  Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).
  
  If you are not familiar with messaging private forum please click hereto learn more.
  
  Thank you
  Omar

• L412 left hinge broke

  [Model: Lenovo L412]

  Left hinge of my laptop has been broken... I know its common problem in this series... Just Wanted to know what price it would take to repair of the RIN... And if I can get this fixed in Kolkata, India. Thank you..

  Hello sin2akshay and welcome to the community.

  You must contact the support center to get the details of the service center and then visit them and get this fix.

  Country or region	Language	Phone number	Opening hours
  India	English	1800 425-2666 or 1800 102-3692 E-mail: [email protected]	09:00 - 18:00 Monday - Friday Except holidays

  Best regards

  Tanuj

• HP Pavilion DV6-3052TX left hinge broke

  Hello

  I have purchaced HP DV6-3052TX, Jun 2010. During the warranty period, I heard "thuck" sound crackling while opening & closing the lid near the left hinge. I went to HP Service Center to get it repaired, but they do not have to set properly. But now the top panel is detached from the base Panel when I just opened the cover and the left hinge seems to be dislocated. This problem occurs again and again, for most users that clearly indicates the manufacturing defect. I have found so many cases on the Internet (some of them are on the Web site of the consumer forum and some are here on the website of HP support forum) who explained the same hinge broken with pattern are also the same problem. I have invested 60K /-for my laptop, but now there is a defect in the design and there is no point in fixing the problem reappears again. Its really frustrating after having invested so what you get is a machine of defection. It is very annoying and not according to the standard of HP. As a customer of HP, we expect better quality.

  I ask you please review and do what is necessary.

  Hello Saiprashanth92,

  I saw your post and sent him to the right people for their review. You should hear from someone bit via private message on this Forum.

  Thank you

• HP Envy m6-1090ee (left hinge damaged)

  I bought my HP Envy in Dubai (29/08/2013), where I live and use computers laptops HP for 10 years now and never had any problems!  Even was with my last purchase - Envy, until today, when I tried to close my laptop screen and I felt the resistance and plastic parts around the open screen splitting because the hinge was too stiff to rotate and close! I'm guessing that this damage has been caused due to excessive heat generation. Now I'm afraid to try even closed to avoid damage, since there is no physical damage to the laptop - nothing is broken as in the case of similar problem!
  Since my warranty has expired less then a month ago and this obviously isn't my fault, my question is this HP can do in this case?
  
  Thanks for the reply,
  
  Filip

  Thanks guys, now I'm waiting just the right people to PM me - hopeflly soon

• The HP Envy 15 t laptop: broken left hinge, corner of laptop is cracked and opened.

  Hello

  My laptop HP Envy 15t broken left hinge and the left corner is cracked and bulging. The laptop has not declined or fell. When I open and close the laptop the hinge moves and then separate tiny capitalization. The tiny screw are falling and I'm not able to close and open the laptop properly. The warranty has expired on this laptop. Help, please.

  Thank you in advance.

  @Albert5

  The question of the hinge on the Evny of HP is well known to HP, and yet they refuse to do much, if anything, to this subject.  If you are in warranty, they will typically set for free, no questions asked.  Out of warranty, however, it's like a completely different society.  They will be responsible of very varying amounts, from $130 to $300 to fix their own design flaw.   Here is a link to a long thread that I started to update others on the issue and my relationship with HP:

  http://h30434.www3.HP.com/T5/notebook-hardware/defective-hinges-on-HP-laptops-envy/m-p/5378336#M204440

  We hope that you will find useful information.  As further evidence that HP is aware of their own design flaw, the new 17 "want to have a case completely redesigned with a much better hinge.

  Good luck!

• HP Envy 17: HP Envy 17 left hinge broken

  Today, I opened my laptop and the left hinge broke. I posted elsewhere in these forums.

  Not a happy camper right now.

  I had with HP customer support with the help of mods/admins here. Because my laptop is out of warranty, I had to pay for repair.

  I didn't have to pay because this seems to be a major problem, but also I didn't take it to anyone. In addition, everyone wanted to double that asked the HP.

  They charged me $178 give or take a few changes. I was surprised when I came back. Not only have they replace the hinge, they also replaced the upper and lower the machine sections. They also found another problem at the level of the material and that fixed too, it is nothing to do with my problem. Basically, they checked the entire machine even though it was just a hinge.

  I was very angry when it happened, but am quite happy with the results. Of what I was said, since HP went completely through it I can actually restored coverage, for a price of course.

  The laptop looks great and works great.

  Thanks for the support of the HP team.

  This issue, therefore, and must thus be recognised as SOLVED!

  EDIT: When CS calls you, let know them to look in the forums for this issue. Some there is not aware that it is a recurring problem.

• left hinge is broken

  Hello community HP,.

  my hp ultrabook model: HP ENVY Sleekbook 6-1080ex

  The left hinge broke a few days ago and I checked my warranty status and he arrived at expiration. Then a regualr computer store repair my ultrabook or should I fix it in one of the shops of HP?

  Another question, I have noticed since I got this model,

  (1) it freezes a lot and the same thing kept happenning when I upgraded to windows 8.

  (2) Moreover the device gots very hot when you do activities such as internet browsing and emails chekcing regualr.  And I'm using a cooling pad all the time for this reason.

  It's my second expericne with number of HP and especially my own HP family member number so they are facing the same problems of excessive cold or heat... I plan to switch to another company if HP keeps ignoring the problems of heat and glitching in his designs.

  Thank you

  I finally received an answer from HP and they asked for more information about my laptop. I think only two or three days elapsed between the forum messages and HP response. I hope this goes somewhere.

• broken left hinge on Pavilion dv9000

  My Pavillion DV9000 left screen hinge broke about 2 days ago iv tried to other methouds of aid but support has been less then helpful, which continues.

  Pavilion DV9000

  CNF70439YZ RP260UA #ABA

  About two days ago, I noticed that there is a sound of snapping little after that display failed with a closer, I descovered that the hinge broke the game fulty manufacturing evidence is not only this site, but on others, such as http://www.notebookhingecrack.com/2008/02/27/models-with-hinge-cracks/ im not satisfied with running around on this already ordered iv gives the pieces that After looking at my command, return of the lady who took the same command after repeat correctly it always displayed the wrong parts. IM more then willing to fix the laptop my self actually id prefure to but I feel that hp should suply all the replacement parts for neccary to the cost here.

  Problom being fixed is a correction is not a rp260ua there is zero with trhat number it turns out that for printing to be beat with a closer look, it turns out be a rp250ua if you think you have a rp260ua closer look because your probly hurt as if I was.

• HP Envy 17 Notebook PC TS left hinge problem

  Left hinge on my HP Envy TS 17 Notebook PC pushes the lower lid of my laptop open whenever I open and close my laptop. My desire is quite recent and it is still under the one year warranty.

  Hello

  Yes.  MY problem is solved.  Company and I got the replacement unit successfully.

  Note: If you have a lot of software installed, especially of VMs on your current laptop, so my personal advice would be to get the repaired unit, I came across the problem to reactivate the license think little software, I do several facilities and refuse activation.   However after talking to the licensing issue has been resolved, but it consumes a lot of time.

  However, if the activation of the license is not a problem for you then unit replacement is better.

  Concerning

  PS. but in the new laptop also, I always get a little tic noice when I open and close the laptop from the left hinge.   That is why I it opens very slowly.  I have just pray and hope that it does not break.  because I get 2nd replacement.

  --------------------------------------------------------------------------------------------------------------------

  Hi JigneshDesai,

  mjhuang (honor student) released a new response Notebook Hardware on 27/09/2014 23:47

  Subject: Re: HP Envy 17 Notebook PC TS left hinge problem

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• M6 envy: Envy M6 left hinge cracked

  Tonight, I noticed that the left hinge of my screen was cracked and it is bulging makes it very difficult for me to close the screen. Do a little research I noticed that this seems to be a problem with the envy of m6, and of course my computer is no longer under warranty. I was wondering if there is any course of action I can take to have it repaired. It's my only computer and I am a student so not to use is simply not an option right now.

  @naturallynicki

  Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).
  
  If you are not familiar with messaging private forum please click here to learn more.
  
  Thank you
  Omar