HP ENVY 1090ee 6 - left hinge broken

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• HP envy 6 - 1010sv: left hinge broke, about to break

  Hello!

  I have the 6-1010sv envy and the left hinge broke. From what I've read in the forums, this is a very common problem.

  Right now I'm looking for my repair options.

  I called the phone number, I found in the forums and they said since it is a guarantee out product I could not send to Hp (?) and suggested to visit a store (Bestbuy) for technical support. (BTW Best buy does not offer this kind of support...)

  In addition, my laptop was bought from the Greece and they suggested to contact hp Greece for more options (!). The thing is that I live in the USA and I don't understand why I can't have tech support here in the United States.

  Does anyone know how can I fix my laptop? Centres of local authorized repair maybe?

  A local authorized maintainer should be exactly what need you. Use the following web page to find one near you.

  http://WWW8.HP.com/us/en/store-Finder/find.do?BS=SR4&type=authorized

• HP Envy 17: HP Envy 17 left hinge broken

  Today, I opened my laptop and the left hinge broke. I posted elsewhere in these forums.

  Not a happy camper right now.

  I had with HP customer support with the help of mods/admins here. Because my laptop is out of warranty, I had to pay for repair.

  I didn't have to pay because this seems to be a major problem, but also I didn't take it to anyone. In addition, everyone wanted to double that asked the HP.

  They charged me $178 give or take a few changes. I was surprised when I came back. Not only have they replace the hinge, they also replaced the upper and lower the machine sections. They also found another problem at the level of the material and that fixed too, it is nothing to do with my problem. Basically, they checked the entire machine even though it was just a hinge.

  I was very angry when it happened, but am quite happy with the results. Of what I was said, since HP went completely through it I can actually restored coverage, for a price of course.

  The laptop looks great and works great.

  Thanks for the support of the HP team.

  This issue, therefore, and must thus be recognised as SOLVED!

  EDIT: When CS calls you, let know them to look in the forums for this issue. Some there is not aware that it is a recurring problem.

• HP ENVY M7-J120DX: HP ENVY M7-J120DX left hinge chronic flaw in the design. Help I am falling apart here.

  Noticed the flexibility increase at first then the left hinge of closing of pop and split the case. I had the chance to put back in place and snap it back but it's tenative at best. I see no proactive movement side HP on this chronic problem. What happens with that. I just purchased another HP and have my HP Pavilion dv4-1435dx sitting next to me. HP has been my choice for laptops over the past 20 years, almost. Get off the throne and do something for us all... Alternatives are out there with the crush coming out on Asus and Sony.  So keep all the people in this forum who seem to be long term and clients and not wacky lous users looking for a hand.

  @sevenservices

  Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).
  
  If you are not familiar with messaging private forum please click hereto learn more.
  
  Thank you
  Omar

• the left hinge broken for my HP Pavilion dm4-2165dx

  The plastic piece that is what I call the hinge broke. I ordered a new and it comes, but I have questions with turn it on and do not want to damage my computer. Is there a visual guide somewhere who can help me to put that part back on? I understand that this is a common problem with these PC and it is always the left hinge. Help, please!

  Thank you very much!

  Mullie wrote:

  All this just to replace a small piece of plastic?

  Unfortunately, Yes.

  Do not take any risks here & ruin.

  Kind regards

• Pavilion G7: Also broke the left hinge Pavilion G7

  I also have a left hinge broken on my HP Pavilion 17.3, that I bought there is a little more than 3 years. I had fixed 2013 and everything seems ok, but now he hit again on the xact tool same place.

  Now the screen went white yet :-(

  According to all the other similar problems, you fix it by HP in my opinion.

  @Jerry16

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).

  If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.

  Thank you for visiting the Forum from HP Support.

• The HP Envy 15 t laptop: broken left hinge, corner of laptop is cracked and opened.

  Hello

  My laptop HP Envy 15t broken left hinge and the left corner is cracked and bulging. The laptop has not declined or fell. When I open and close the laptop the hinge moves and then separate tiny capitalization. The tiny screw are falling and I'm not able to close and open the laptop properly. The warranty has expired on this laptop. Help, please.

  Thank you in advance.

  @Albert5

  The question of the hinge on the Evny of HP is well known to HP, and yet they refuse to do much, if anything, to this subject.  If you are in warranty, they will typically set for free, no questions asked.  Out of warranty, however, it's like a completely different society.  They will be responsible of very varying amounts, from $130 to $300 to fix their own design flaw.   Here is a link to a long thread that I started to update others on the issue and my relationship with HP:

  http://h30434.www3.HP.com/T5/notebook-hardware/defective-hinges-on-HP-laptops-envy/m-p/5378336#M204440

  We hope that you will find useful information.  As further evidence that HP is aware of their own design flaw, the new 17 "want to have a case completely redesigned with a much better hinge.

  Good luck!

• G6-2342dx Pavilion: Pavilion G6 broken left hinge and not display

  Hello! I have a off-warranty book Pavilion g6-2342dx, which also has a broken left hinge. 2 days ago the display stop working. The system starts normally, but no display.

  I have attached a HP s2031 monitor via the secondary monitor output cable and the notebook seems to work as it should.

  As is the left hinge is broken, could the connection of display power came in bulk / cancelled? I don't really want to tear into it without some prior advice...

  The warranty has expired may 3, 2014, but I noticed that many other people have experienced a problem with this hinge. Is it possible that HP can "Troubleshoot", and perhaps "extend" the warranty for the same problem?  You can give advice or advice will be greatly appreciated!

  Thank you

  Larry

  As an addendum to this post...

  I received a phone call from an AMS TC escalations team case manager. He has very kindly let me know that HP would solve this problem for me! Yesterday morning I received a HP shipping container and sent the unit to their repair center.

  THANK YOU ALL, here and ch; for a solution very Satisying to this dilemma. Once again, my loyalty faith and H.P. product has been reviewed.

  Cheers, all!

• ENVY m6 1125dx: HP Envy m6-1125dx computer laptop broken hinge

  I bought this laptop 3 years ago and my left hinge broke days ago. Now, I can't close the lid of my laptop without tension of the feeling of the plastic deformation. It keeps pulling on the plastic when closing or opening the lid (background cracking caused by the hinge). Some plastic fins are missing for the dissipation of the heat. I can't believe it's the HP product. I used to have a Toshiba laptop for a dozen years, and none of the equipment was broken. Please tell us how to solve this problem. Thank you!

  @Jianhai

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).
  
  
  
  If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.
  
  Thank you for visiting the Forum from HP Support.

• HP Envy 17 Notebook PC TS left hinge problem

  Left hinge on my HP Envy TS 17 Notebook PC pushes the lower lid of my laptop open whenever I open and close my laptop. My desire is quite recent and it is still under the one year warranty.

  Hello

  Yes.  MY problem is solved.  Company and I got the replacement unit successfully.

  Note: If you have a lot of software installed, especially of VMs on your current laptop, so my personal advice would be to get the repaired unit, I came across the problem to reactivate the license think little software, I do several facilities and refuse activation.   However after talking to the licensing issue has been resolved, but it consumes a lot of time.

  However, if the activation of the license is not a problem for you then unit replacement is better.

  Concerning

  PS. but in the new laptop also, I always get a little tic noice when I open and close the laptop from the left hinge.   That is why I it opens very slowly.  I have just pray and hope that it does not break.  because I get 2nd replacement.

  --------------------------------------------------------------------------------------------------------------------

  Hi JigneshDesai,

  mjhuang (honor student) released a new response Notebook Hardware on 27/09/2014 23:47

  Subject: Re: HP Envy 17 Notebook PC TS left hinge problem

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• M6 envy: Envy M6 left hinge cracked

  Tonight, I noticed that the left hinge of my screen was cracked and it is bulging makes it very difficult for me to close the screen. Do a little research I noticed that this seems to be a problem with the envy of m6, and of course my computer is no longer under warranty. I was wondering if there is any course of action I can take to have it repaired. It's my only computer and I am a student so not to use is simply not an option right now.

  @naturallynicki

  Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).
  
  If you are not familiar with messaging private forum please click here to learn more.
  
  Thank you
  Omar

• If defeated by the left hinge - TouchSmart from HP ENVY 17 - j005ea Notebook PC

  Hello world

  Recently, when I opened my TouchSmart HP ENVY 17-j005ea book I noticed that the case falls apart.

  I had the computer since December 2013.

  Can someone please help?

  Thank you

  

  I managed to fix it myself, without the help of HP.

  I removed the rubber foot near the left hinge where the case came out and found that the screw had worked loose causing the case to open it. I put the screws in place and the hinge works perfectly.

  I am currently looking ways to prevent it from happening again.

  Kind regards

  Big_Ago

• Broken left hinge and base separating

  Computer hp laptop g6-2016tx paviliong, I bought in 2012 and with an additional year warranty, the warranty expired in 2014-August/sepetember

  recently, I observed that the left hinge and coverage of basic connection of the laptop is broken and get separated, when I searched on the net that this is a problem occurring most for hp pavilion g6/dv6/desire/probooks if I would have known this problem well before you buy it, that I would have stayed away from hp, I used dell laptop , who is first-rate in quality of construction compared to this cheap glossy plastic, I paid 45 k inr for this thing that looks like serious construction cheap,.

  When the problem occurs repeatedly in many of your laptop models who also have the same problem, why hp did not do anythign like replacement/fixing such things in for free even if the warranty has expired, because seriously, it's a defect in design manufacturing/assembly line, is a sure iam mechanical engineer on this subject be of a LARGER company with good reputation, you should have addressed this question before, check or google, you will know about this problem with your notebooks hp in particular, broken left hinge everyone complains about the same, but there is no official announcement on your side of hp,

  I decided to stay away from HP next time, thank God I thought to buy hp series of water courses that I am saved me!

  Goodbye hp

  GRK

  Thanks to JeffHelp, Mr.ABG Tilak (hp authorized service), Mr. Biraja Prasad Bidhar(Case Manager, Indian customer relations) and Mr.kevin - t (Moderator-support forums) to help me and get the replacement of the broken base cover

  Thank you guys!

• HP Envy Ultrabook 6 t-1100: left hinge problem 6 t-1100 HP Envy Ultrabook

  I have a problem with the left hinge of my laptop. He has popped up on the outside. For the past 15 years, I've been buying HP laptops and have never faced a problem earlier. Please find past images of the same thing.

  

  

  Product name: HP ENVY Sleekbook 6 PC (6 t-1100)

  @fishaqi

  Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).

  If you are not familiar with messaging private forum please click here to learn more.

  Thank you
  Omar

• left hinge is broken

  Hello community HP,.

  my hp ultrabook model: HP ENVY Sleekbook 6-1080ex

  The left hinge broke a few days ago and I checked my warranty status and he arrived at expiration. Then a regualr computer store repair my ultrabook or should I fix it in one of the shops of HP?

  Another question, I have noticed since I got this model,

  (1) it freezes a lot and the same thing kept happenning when I upgraded to windows 8.

  (2) Moreover the device gots very hot when you do activities such as internet browsing and emails chekcing regualr.  And I'm using a cooling pad all the time for this reason.

  It's my second expericne with number of HP and especially my own HP family member number so they are facing the same problems of excessive cold or heat... I plan to switch to another company if HP keeps ignoring the problems of heat and glitching in his designs.

  Thank you

  I finally received an answer from HP and they asked for more information about my laptop. I think only two or three days elapsed between the forum messages and HP response. I hope this goes somewhere.