HP ENVY 7640: Control Panel printer is not responding.
control panel touch printer does not respond. The power button is sensitive and the button of the nfc. Need help please
Hey @mrjunior,
Welcome to the Forum from HP Support.
I see that the front panel of your printer does not work e-all-in-one HP ENVY 7640. I want to help you with this.
Have you tried a hard reset?
1 make sure that your printer is on.
2. unplug the power cord at the back of the printer.
3. wait 60 seconds.
4 reconnect the power cord to the back of the printer.
5. press the power button to turn on the printer (if it does not start automatically).
It has more advanced reset steps available, but they are not good for you if the printer will not allow for you to navigate the touchscreen menus. If this basic trick restores façade features let me know and I will private message you the semi full reset steps. Otherwise, I recommend that join you our technical support team. You can click on the following link to start a business: www.hp.com/contacthp/
Once you complete the form online to build your business, you can choose among different ways to contact direct.
Thanks for posting in the Forum from HP Support. Have a great day!
Tags: HP Printers
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