HP ENVY Beats Audio - Subwoofer m6-1231ea does not work

Recently purchased HP ENVY with beats audio and triple bass subwoofer m6-1231ea

But how to get the subwoofer to work? By pressing fn + b does nothing...

Hello @Gurtais,

I read your post about how you try to get the subwoofer on your laptop for work, and I'd be happy to help you in this case!

Because the subwoofer is an automatic feature of your sound system, I recommend reinstalling the drivers software and hardware original that came with your system. This can be done by following the steps described in this document on the use of the Recovery Manager to restore the software and drivers (Windows 8). Once installed, please update the drivers by Using HP Support Assistant (Windows 8).

If you are still not able to use the subwoofer after update the software, I recommend to return your system to a previous restore point to where the subwoofer was working. To do this, please follow this document on using Microsoft System Restore (Windows 8).

Should the subwoofer still not work with the rest of the sound system, I suggest you perform a backup and restore of your operating system. This can be done by following this resource on the backup of files (Windows 8), and more to perform a recovery of the HP (Windows 8) system. This should help get your system back to factory settings.

If the problem persists, please call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number.

http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

I hope this helps!

Concerning

Tags: Notebooks

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