I have a laptop hp envy dv7 - 3723cl, the simple pass does not work

My simple pass does not work. I have check the biometric device, the software is up-to-date, and it gives me an error code 19.

On my installed programs I do not see the simple pass program is no longer.  How can I get the correct software to reinstall?

Help, please

Hi @GStefanakis ,

Welcome to the HP Forums!

It's a great place to find answers and information!

You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums Learn how Post and more

I was unable to locate specific information about a desire dv7 - 3723 cl.

How can I find my model number or product number?

Here is a link on technet.microsoft.com that can help.   Code 19: Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged

You can try a system restore to a date well known.  Using Microsoft System Restore (Windows 8)

If the above did not help, I uninstall and reinstall the software Simplepass.  Using the Recovery Manager to restore the software and drivers (Windows 8)

I hope this helps!

Tags: Notebooks

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