HP ENVY: keys usb 3.0 get error descriptor has no device

I have two WD "My Book" of USB 3.0 drives.  Previously, they have both worked very well.  One of the two disks is now becoming a device descriptor request message failed.  The other drive is fine.  I tried different 3.0 entries on the system, as well at the back and on the top front.  Any ideas on the same drive does not work why?  I tried both on other systems and they work fine.  Other systems, on that I've tried are WIN7 and 8.1 to WIN.

Hi there slovey

Did you, by any chance tried with another USB cable? I would not make sense to change the things that the device works on other systems, but it would not hurt to use the cable on the other my book with the issue just for that rule out as a potential cause.

I could also check this threadand see if the solutions it help.

Keep your OS, BIOS, and drivers up to date, it is also an important part of the troubleshooting process. I would also check if there is a new update especially for the driver responsible for the communication between the drive and the system.

Post back if you need more information!

Captain_WD.

Tags: HP Desktops

Similar Questions

  • Google Chrome OS is missing or damaged - recovery key USB led: an unexpected error has occurred

    My little niece had a Dell ChromeBook for Christmas one year - no problem at all.

    His grandmother bought a Dell ChromeBook a few months ago and today she got the screen "Google Chrome OS is missing or corrupt... ».

    I followed the instructions and created a recovery (using my MacBook) drive and after a few seconds, I see "unexpected error has occurred...". »

    Looks like she is guaranteed in this respect, makes it look like a hardware problem?  Anything else I can try?

    Go to an another recovery drive using another brand of USB and create on laptop Windows 10 of my wife - just in case...

    Well - it goes back to the shop.

    Had a chat with Dell Support and that's what they said to do

  • Work on my key USB says he is corrupt and has need of decryption

    When I try to access information I recorded on my flash drive it retrieves data but it is encrypted and it says that the files are corrupt. All my work in school is on my USB key and it's very upsetting.

    There is a difference between "code" and "corrupted". What is the exact text of the error message? You actively encrypt these files? Either way, a USB flash drive is not a good permanent backup solution. Suggestions for the backup here:

    http://www.elephantboycomputers.com/page2.html#Backing_Up

    MS - MVP - Elephant Boy computers - don't panic!

  • No audio in the Toshiba computer get error as no audio device

    Original title: portable Audio Toshiba Satellite Pro Intel Core Duo CPU T5470 peripheral errors

    It is telling me "No. AUDIO DEVICE" he was without volume or well over a month now. I tried almost everything... I'd appreciate if someone of you can HELP me! :( I am such a rookie so easy on me lol... your help will be greatly appreciated! :)

    Hello

    1 did you do changes on the computer before the show?

    2 - is the message full error ?

    3. what version of operating system do you use?

    4. What is the exact model of your computer?

    5. what troubleshooting steps have you tried?

    Method 1: Set a default device

    (a) click Start and Control Panel.

    (b) click on hardware and sound then Sound.

    (c) under playback, select device and then click set as default at the bottom.

     

    Method 2: Run the audio Troubleshooter

    See the site:

    Open the troubleshooting of Audio playback

    http://Windows.Microsoft.com/en-in/Windows7/open-the-playing-audio-Troubleshooter

     

    Method 3: Update the audio drivers

    See the site:

    Updated a hardware driver that is not working properly

    http://windows.microsoft.com/en-US/windows7/Update-a-driver-for-hardware-that-isn ' t-work correctly.

    You can also get the latest drivers from the Toshiba site:

    http://www.CSD.Toshiba.com/cgi-bin/TAIS/support/JSP/home.jsp?NAV=download

  • Installation of iTunes for Windows (64-bit) 12.3.2.35x64 will not - get error iTunes has stopped working.  Only option is to close the program.

    Full 64-bit Windows 7, the latest version of iTunes after uninstall of control panels.  Installation says installation completed successfully.  This version worked for awhile and then started throwing this error all the time.  What can be done to make iTunes still works?

    Info from the Windows Event Viewer:

    Name of the failing application: iTunes.exe, version: 12.3.2.35, time stamp: 0x5673a11b

    The failed module name: iTunesCore.dll, version: 12.3.2.35, time stamp: 0x5673a0ff

    Exception code: 0xc0000005

    Offset: 0x00000000004d7f99

    ID of the process failed: 0x18f4

    Start time of application vulnerabilities: 0x01d1434f04802dc3

    The failing application path: C:\Program Files\iTunes\iTunes.exe

    Path of the failing module: C:\Program Files\iTunes\iTunesCore.dll

    Report ID: 44d320d2-af42-11e5-bf3b-24fd523845f0

    Just below this error are about 20 Hello errors.

  • Player.exe ceased to operate or get error game has stopped working because of the pdm.keylogger

    a few games that I download to play will not play keep the computer saying player.exe stopped working on other games, I get the message stopped working because of the pdm.keylogger I'd love to be able to play these games any ideals thanks

    a few games that I download to play will not play keep the computer saying player.exe stopped working on other games, I get the message stopped working because of the pdm.keylogger I'd love to be able to play these games any ideals thanks

    The problem seems to be related as a result of security Kaspersky you use. Try to disable Kaspersky and reload the game (s).

  • Roxio Creator 2010 gets error "Setup has determined that your configuration does support all of the included products."

    I have Vistia based home Addition.  I bought Roxio Creator 2010 & when I try to install it, I get "Setup a fix6 that your configuration does support all of the included products."

    I have Vistia based home Addition.  I bought Roxio Creator 2010 & when I try to install it, I get "Setup a fix6 that your configuration does support all of the included products."

    You must have Windows Service Pack 1 installed or no Roxio.

    http://buysoftwarelicense.NET/shop/item/398/?CPN=www_montyroberts_com
    Scroll to system requirements.

    t-4-2

  • BlackBerry Smartphones get error 507 Blackeberry 8310 device

    Hi all

    Please help me, I did my BBdevice "to clear" through JL_Cmder, now my camera shows error 507.

    Can someone tell me how to solve this problem. I know, I deleted my OS frm my device, now how do I install my os even in my BB device.

    Please answer me as soon as POSSIBLE. I'm in trouble.

    Ashutosh

    problem has been resolved:

    http://www.Blackberrycool.com/2008/08/how-to-upgrade-your-BlackBerry-software/

    read this document, it wll help u ppl.

    Thank you

  • Audio driver problem, I get error "no audio output device is installed".

    My laptop made a weird noise, after that my laptop suddenly is not all sounds more. When I check the audio it says "no audio output device is installed". I been looking for this difficulty in the last days and found no problems. I tried to reinstall my audio driver (Realtek), but then an error occurred. It says 'extended attributes are incompatible. Help, please!

    Farel salvation,

    Thanks for posting your query in Microsoft Community.

    I understand that you no longer have sound in Windows 8 and you also tried to re - install the audio driver. I appreciate the efforts made in the patches that you have already tried. Let me ask you;

    • What is the brand and model of the computer?

    There could be several reasons for this cause and diagnose the problem, we will try the following methods and check.

    Method 1: Run the audio Troubleshooter

    A convenience store is an automated tool that can find and automatically fix problems with your PC. Audio troubleshooting can diagnose and troubleshoot equipment and playback of sounds common.

    Method 2: Look for important and recommended updates by using Windows Update

    1. Drag from the right edge of the screen, tap settings, and then tap Change PC settings.
      (If you use a mouse, point to the lower right of the screen, move the mouse to the top, click settingsand then click change PC settings).
    2. Press or click update and recoveryand press or click on Windows Update.

    3. Press or click check now.

    4. If there are updates available, press or click on the link and then press or click on install.

      Windows Update will tell you if the updates have been installed correctly.

    To check the optional updates by using Windows Update:

    1. Drag from the right edge of the screen, tap settings, and then tap Change PC settings.
      (If you use a mouse, point to the lower right of the screen, move the mouse to the top, click settingsand then click change PC settings).

    2. Press or click update and recovery , and then press or click on Windows Update.

    3. Press or click see detailsand press or click find updates. (If you can't see the details, it are not updated optional available.)

    4. Under option, tap or click the update you want to install, and then click install.

      Read and accept the terms of the license and then press or click on Finish if the update requires it. You may be prompted for an administrator password or to confirm your choice.

    Method 3: Install the software from the manufacturer of the device. If your device is equipped with a disk, this disk can contain software that installs a driver for the device.

    Method 4:

    1 right-click the volume in the taskbar icon, and select sounds
    2. scroll down about 3/4 on the events program: the list and select the option that says Windows user account control
    3. change the sounds: option ( no), and then click OK

    Hope this information is useful. Please feel free to answer in the case where you are facing in the future other problems with Windows.

  • whenever I try to play the keys to Manhattan, I get an error violation: access to 0 x 00431467 (tried to read from 0x00000000), has been abolished

    original title: error: 0 x 00431467 of access violation

    whenever I try to play the keys to Manhattan I get error violation: access to 0 x 00431467 (tried to read from 0x00000000), has been abolished, what it means and how to fix

    Hello

    I suggest you try to perform the clean boot and check if it helps:

    http://support.Microsoft.com/kb/310353

    NOTE: When you are finished troubleshooting, make sure that you reset the computer in start mode normal such as suggested in step 7 of the above article.

    It will be useful.

  • Get error Code 12 as he tried to use the ExpressCard 8360 VXI card

    Dell XPS M1530 laptop computer using, under Win XP SP3.  Everything went very well with the same material in September 08.  Now, I am getting error Code 12, "this device cannot find enough free resources that can be used. (Code 12) ».  I tried disabling other devices in my laptop as the large map broadband and media without change in the symptom slot.  Is there a better way to understand what is happening and to restore my computer to work with the MXIExpress card?


  • 3FO error found no boot device

    Original title: Renabling UEFI Mode error

    Last time I reformatted my PC and disable cause UEFI Mode if I turn it off so I can't format my pc!

    [OS before format: windows 8 pro]
    [OS after format windows 8 pro
    Now after formatting, I tried to solve the UEFi, which disables the traditional way
    and I get error 3FO no boot device found!
    my hard drive works fine!

    Hi Eddie,.

    I suppose that you have an HP computer.  Please see this topic for a possible cause of the failure.

    http://h30434.www3.HP.com/T5/notebook-hardware/my-PC-is-saying-boot-device-not-found-hard-disk-3FO/TD-p/778869

    See also: http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/quot-Hard-Disk-3F0-BootDevice-not-found-quot-Error-Message/td-p/2443931

    Note: Changing the BIOS settings can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the configuration of the BIOS settings can be solved. Changes to settings are at your own risk.

    I suggest you contact HP support.
    http://WWW8.HP.com/in/en/support.html

    I hope this helps.

  • Recovery USB key comes with write protection error when starting at the beginning of recovery

    I just got my key USB recovery flash in the mail from HP.  I have an ENVY 15 t-j100 Quad and I had accidentally wiped the OS off the coast of the SSHD.  I go into the BIOS, change the boot order, even tried disabling and enabling legacy mode secure boot and I get the same error once I have tell the laptop to boot with the USB key.  He comes up with an error cscript.exe and says that it is impossible to write in the C: disk because it is write protected.  I can cancel, try again or continue, but the laptop stops just after these buttons.

    Any help would be appreciated.  Thank you.

    Ryan

    I had set up the SSHD acceleration and 24 GB cache in a RAID0 configuration, as if it was before I wiped the OS.  Apparently, which caused the error, because recovery what USB works fine once I reset both drives non-RAID configurations.  I'll be able to put back them in a RAID0 once the OS is installed?

  • Windows Media Player Vista when I try to play some videos, including some film my daughter loaded on a usb key that I encounter the error code cood11d1

    I presume that I have windows media version 11 of the drive and when I try to play some videos, including some film my daughter loaded on a usb key that I encounter the error code cood11d1. My attempts appear so far have confirmed that I have the latest updates available for my drive, and after you run the fix it program tell me no error or problems when identified. Appreciate any help that can be offered

    Hi at Rob Merci for the quick reply, but before that I followed one of your suggestions I confirm the error message I get when trying to play some movies is certainly cood11d1 so your thoughts before going further with thank you bob.

    ==========================================

    Followign links may be worth a visit:

    (935336) Windows Media Player 11 cannot
    read content protected by DRM on Windows Vista
    http://support.Microsoft.com/kb/935336

    (925705) when you try to use Windows Media
    Player 11 to play a digital rights management
    (DRM) - protected media file media cannot play
    http://support.Microsoft.com/kb/925705

    The security component upgrade
    http://drmlicense.one.Microsoft.com/Indivsite/en/indivit.asp

    Windows Media Player: Mini WMP FAQ
    http://zachd.com/PSS/PSS.html
    (scroll down a bit to the 3rd entry that said: Vista only)

    Windows Media Player error c00d11b1 resolved
    http://Strom.WordPress.com/2007/04/06/Windows-Media-Player-error-C00D11B1-solved/
    (it's a long discussion on the error 0XC00D11B1)

  • I get errors on my empty registry key

    I get errors on my empty registry key and I don't know what it is

    Edit by G225: I'm on Windows!

    Hi Clem,

    Please provide the EXACT error message and WHOLE Word for Word, including all codes.  When this error happen?  How many times does it happen?  When did start?  What version of Windows are you using?  This error occurs whenever you do something (If Yes, what is that something) or randomly?  Does it occur at startup or only after a certain time?  What exactly you do when the error occurs?  How will the error affect you (stop some programs or freeze the computer or force you to reboot or simply disappear and have no obvious effect)?

    More information we know, better we can help you.  As it is, we can do very little.  Please see the following can help you learn how to provide us with what we need to help you here: http://support.microsoft.com/kb/555375.

    Thanks and good luck!

Maybe you are looking for