HP ENVY: keys usb 3.0 get error descriptor has no device
I have two WD "My Book" of USB 3.0 drives. Previously, they have both worked very well. One of the two disks is now becoming a device descriptor request message failed. The other drive is fine. I tried different 3.0 entries on the system, as well at the back and on the top front. Any ideas on the same drive does not work why? I tried both on other systems and they work fine. Other systems, on that I've tried are WIN7 and 8.1 to WIN.
Hi there slovey
Did you, by any chance tried with another USB cable? I would not make sense to change the things that the device works on other systems, but it would not hurt to use the cable on the other my book with the issue just for that rule out as a potential cause.
I could also check this threadand see if the solutions it help.
Keep your OS, BIOS, and drivers up to date, it is also an important part of the troubleshooting process. I would also check if there is a new update especially for the driver responsible for the communication between the drive and the system.
Post back if you need more information!
Captain_WD.
Tags: HP Desktops
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