HP ENVY M6 CONVERTIBLE: Portable standby extended and not enabled

My laptop, a processor of INTEL CORE i7-6500U @ 2.5GHz 02:59 GHz RAM 8.00 GB. Two months ago is shown a fault when it hibernates and I want to use. The screen is also full of small square dots and the mouse (attached picture) icon. To return to work have to go off and on again.

Hello @Daltonluiz,

Welcome to the HP Forums!

I read your message and understand that your HP Envy m6 does not wake up from hibernation. I'm happy to help you with this problem. First of all, please perform a reset. Once this is done, please follow the steps described in this document:

HP computers - sleep and Hibernate issues (Windows, 10, 8)

If the document does not have you helped to solve the problem, try to restore the BIOS , then check the updates of Windows. For more information please provide your product model using this link to find my product.

Thanks, I look forward to your response with the result.

If this post helped you, feel free to click on the thumbs up!

Tags: Notebooks

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