HP Envy: Windows 8 fingerprint laptop reader

Similar Questions

• Envy 15 j110tx: fingerprint reader returns not authorized

  I'm a 15 j110tx laptop, which came with the Simple software to HP installed. It worked perfectly with Windows 8.1 but since that I've updated to windows 10, the scanner would not fingerprinted saying "Authorization failed, please try again". I removed my previous ID, fingerprints and information in the program and set up scratch altogther. But still face the same question. I updated the driver for the biometric scanner of HP Support page for my laptop. I also tried to set up the fingerprint with MIcrosoft Hello, but I had no luck because the option of fingerprints show up in the connection options. The text box passes SImple HP appears on the page of connection, but as noted above he returns this authorization failed. Maybe I'm missing a driver that I need to update?

  Hi there @Kj1594,

  Thank you for visiting the Forums HP's Support and welcome! I read your message on the HP Support Forums and to see that you have problems with your laptop of HP ENVY 15-j110tx. You mentioned that you have a problem with the fingerprint reader. I'd be happy to help you.

  Here is a document called Troubleshooting a (Windows 8) fingerprint reader.  Although it doesn't say Windows 8, it still work for Windows 10.

  Have you tried a Hard Reset?

  Have you tried to uninstall the drivers? Please follow these steps:

  • Please do NOT delete the driver from the Device Manager, uninstall the driver.
  • Reboot (restart) the computer and connect
  • Make sure your sign-Options set correctly in the laptop settings

  Have you tried to uninstall the HP SimplePass completely? If this isn't the case, please try to uninstall the HP SimplePass entirely, and then repeat the steps above in Device Manager.

  Please follow the provided troubleshooting steps and let me know how.

  Thank you!

• HP Envy 17 j015eo: fingerprint reader not working after update

  So after I updateded Windows 10 in the last update, my fingerprint no longer works. I tried to download the original driver, it won't work. When I slide my finger over it just keep blinking but if I hold a finger on the flashing stops. But when I try to save a finger in Windows Hello or HP Simplepass, it does not recognize slide me my finger over it.

  @Nicolaj123dk

  System:

  HP ENVY 17-j015eo notebook PC

  Eagle Driver validity sensor:

  File name: sp63418.exe

  (26.2 MB)

  Program HP SimplePass current (up-to-date):

  sp76923 HP SimplePass V8.01.62has 32/64 bit W7 - W10

  Nicolaj123dk wrote:
  

  So after I updateded Windows 10 in the last update, my fingerprint no longer works. I tried to download the original driver, it won't work. When I slide my finger over it just keep blinking but if I hold a finger on the flashing stops. But when I try to save a finger in Windows Hello or HP Simplepass, it does not recognize slide me my finger over it.

  Comment

  • The Eagle sensor recommended is actually suitable for Windows 8.1 (and 8); the driver works in Windows 10.
  • The program supported the series 8 HP SimplePass is evaluated from Windows 7 to Windows 10.

  

  IF you were using previously series 6 HP SimplePass (any version of HP SimplePass 6.x):

  • It is time to move as a result of program series 8 HP SimplePass supported.
  • Even if you have an export of your webcards (Web sites / passwords) of this older version of SimplePass, you can use file .tsd (import) series 6 in series 8 HP SimplePass.  The two sets of program are NOT compatible.  There is no program of conversion of encryption between the two programs.
  • When you switch to the supported HP SimplePass version, you must create a new database of your Web sites / passwords.   This means you must create all new connections to fingerprints.
  • The new export file "webcard" is called the vault to series 8 HP SimplePass program.  The suffix of the file is ".opi".  The export process is similar to the old SimplePass program; you export your vault entries from within the SimplePass program to the file .opi.  The file is encrypted - keep - the in a safe place.

  

  Help, suggestions and examples:

  HP SimplePass upgrade instructions

  Read the first page: Dragon Document guidelines

  Before performing any advice given here (or unfortunately), verify that you can connect to your computer using your password.

  

  Optional:

  Create a style admin with a password for the local account that you can use to connect to your computer if the need arise (everything happens on the side).

  See the Section:

  • Shelter account -Solutions for access, account administrative secondary

  

  In the document...

  Procedure - updated / (install HP SimplePass Re)

  Start by creating a Restore Point

  See Section

  1. Create Restore Point

  

  If you have installed any version 6 HP SimplePass

  • Uninstall the program from HP SimplePass version 6.x of programs and features >
  • Restart the computer and log in

  

  If the installed validity sensor driver is courses (as recommended):

  1. Uninstall your driver Validity Sensor in the Device Manager (do not remove) >
  2. Restart the computer to enable the driver to reinstall

  See Section

  1. Reinstall the existing fingerprint driver
     • Option 3 is to install the driver in Device Manager
       • Method 1: Reinstall the existing driver

  --------------   OR ----------------

  If the installed validity sensor driver is exceeded (old):

  1. Download driver validity Eagle
  2. Uninstall the existing driver from the Device Manager AND check the box to delete the driver >
  3. Close all programs >
  4. Shut down the computer > seconds >
  5. Start the computer and log on >
  6. Install the downloaded driver

  See Section

  1. Reinstall the fingerprint driver
     • Option 3D remove the driver from the Device Manager and install

  

  Then, check / adjust the settings to logon Windows 10 (fingerprints).

  See Section

  • Order of events is important
    • Logon Windows 10- Connection options

  

  If you have not already done after the Windows logon is (still) works, it's time to install HP SimplePass.

  See Section

  1. (Re) Install HP SimplePass software
     • Install the software Series 8 HP SimplePass

  When you see a post that helps, inspires, gives a cool idea.

  or you learn something new, click on the Thumbs Up on this Post.

  Fixed / responded? Click on the accept as Solution to help others find answers.

• TouchSmart HP ENVY 15-j009wm: TouchSmart HP ENVY 15-j009wm does not read USB Flash Drive after Downgrade to Windows 7

  I've demoted installed Windows 7 with Flash Drive but I need help. Windows 7 doesn't read my Flash drive more? He can read my USB keyboard but does not read a USB Flash drive.

  I have no Internet on the computer, so that means I can not update my drivers. And I have a few drivers in my flash drive I want to install, but I can't.

  I read this: http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/HP-ENVY-TouchSmart-15-j040us/td...

  It not me any more because I can't access my USB drivers

  Hello:

  Looking at your other posts it seems that you have yourself painted in a corner.

  Since there is no inheritance or the setting USB auto in the BIOS, your only option would be to remove the hard drive, then put it in a USB drive enclosure sata hard laptop, plug in another PC so it can be read, download the drivers there, you need and copy to you user profile on the hard drive removed.

  Chapter 5 maintenance manual provides the procedures of withdrawal and replacement for the hard drive.

  http://h10032.www1.HP.com/CTG/manual/c03733656

  Reinstall the hard drive, run the drivers, and you should be good to go.

  These would be the drivers you need for your model...

  SM bus controller: install this first and reboot.

  http://h20565.www2.HP.com/hpsc/SWD/public/detail?swItemId=cp_127691_1

  USB3: Install these two and restart.

  http://h20565.www2.HP.com/hpsc/SWD/public/detail?sp4ts.Oid=6943835&swItemId=ob_139250_1&swEnvOid=4058

  http://h20565.www2.HP.com/hpsc/SWD/public/detail?sp4ts.Oid=6943835&swItemId=ob_133037_1&swEnvOid=4058

• An error message appears every time I start my laptop Alienware of window 7, the message reads: "wscript.exe - no disk".

  Hi all

  An error message appears every time I start my laptop Alienware of window 7, the message reads: "wscript.exe - no disk" there is no disk in the drive. Please insert a disk into \Device\harddisk1\DR1.

  I'm a bit confused with this error message, I don't know if there are viruses in my computer, or the reason why this error message whenever I start my computer,

  Although I installed file encryption software.

  This could be a virus? and how to prevent this error message appear on my computer.

  Sounds like malware. Run msconfig.exe, and then selectively uncheck items under the Startup tab until you find the culprit.

• Is there a way to disable the fingerprint on my laptop reader? I don't want to use it.

  Is there a way to disable the fingerprint on my laptop reader?  I don't need or want that I'm the only one using my laptop.  In addition, in case of emergency, I would like someone else to access my laptopn.  It does not always first or second time and I find it annoying.

  I have a laptop DV7-6169NR model.

  Thanks for your help.

  Kathy

  Hello

  If you do not ever use fingerprint sensor, then you can uninstall it from the system for it - HP SimplePass software. Then you can disable the fingerprint sensor in the Device Manager. How to do?

  Reach:

  Control Panel-> device-> biometric devices Manager

  Right click of your fingerprint sensor fingerprint validity it and choose " disable ".

• ENVY 17: The fingerprinter connection parameter is missing

  Just bought this ENVY 17 with win10 system, as a first step, I can put my fingerprint to connect my laptop, however, I have reset my system because of a few mistakes and then I can't find this feature in sign-in options, which I can only PIN and password for windows, no fingerprints.  Please help me to get it back.

  Many thanks and greetings

  Allows you to restart the PC and let the driver to update again.

  Also try to check the updates of windows.

  Start > settings > update and Recovery > Windows updates > search for updates button

• HP 14-r206nv: Windows activation rejects laptop product key after replacing hard drive

  Hello.

  The hard drive of my laptop not then the computer was sent to the official service (first back to the store where I bought as it is still under warranty). Today, that she came to me with a new hard drive but with no OS installed, so I tried to install it on my own as I am a student in computer engineering.

  I know that in windows preinstalled computers laptops like mine is the product key is stored in the bios I did a clean install of Windows 8.1 64bits (non-professional because I know that you need to install the exact same version). But the problem is that now, windows can not be activated. Activation in internet reports"Error Code: 0xC004C003. "Error description: the activation server determined the specified product key has been blocked '.

  So I tried to do an activation phone but microsoft support, they responded that it is not a valid product key and that I should get in touch with the manufacturer! What's wrong?

  v1184

  Hello;
  
  Let me welcome you on the HP forums!
  
  I read your post on activation problems and wanted to help.
  
  Sorry, but that's just one buy volunteers self-help personal forum and we cannot do anything about the problem of activation of here.

  As I see it, you have two options (1) of the store and the Support of HP (2).

  About the store, they SHOULD have returned the laptop you fully functional.  So if it was MY PC, I would go assault store and REQUEST that they we're right.  You've taken or sent to them to be fixed, not to give cost you a virgin machine!

  Regarding technical Support HP, as this PC is still under warranty, you should contact HP Customer Support directly so they put you in contact with HP Tech Support to see what they can do on the diagnosis and repair of your machine remotely.
  
  I did recently, and HP technology was able to remotely access my PC on the Internet and to make the necessary repairs.
  
  If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
  
  If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
  
  NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!
  
  Good luck
  ========================================================================
  I'm a volunteer and I do not work for, or represent, HP.
  ---------------------------------------------------------------
  If my post helped you, please click on the Thumbs-Up symbol on my post to say thank you.
  If my posts resolved your issue please click "accept as a Solution.
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• Windows 7 Compaq laptop

  My friends Windows 7 Compaq laptop has trouble reading a 64 bit OS and I was wondering if it would help the computer reset all or should I use another drive?

  Hello:

  I don't know what this error may mean about the installation.  It could be anything.

  See this post below.

  http://social.Microsoft.com/forums/en-us/whssoftware/thread/3361d055-0cd1-4078-ae8a-56df79e2d5e9

  Go back and change your message with the product key and you remove this key, because an unscrupulous person can use it to illegally activate a copy of Windows.

  Paul

• Diagnostics Windows network, the error reads 'Problem with wireless adapter or access point' and fails to solve the problem.

  «Problem with access point or wireless adapter»

  Hi, I just bought a new laptop & I have the extreme difficulty to stay connected to the internet. When I run Windows Network Diagnostics, error reads 'Problem with wireless adapter or access point' and fails to solve the problem. Help, please... Thank you, Maria

  HI Maria,

  ·         What operating system is installed on your computer?

  ·         You have installed the latest drivers for wireless network card?

  Follow the suggestions below for a possible solution:

  Method 1: Start your computer in a clean boot state in order to check if the applications of third parties or startup items is the origin of the problem.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  http://support.Microsoft.com/kb/929135

   

  Note: After troubleshooting, make sure that you configure the computer to start as usual as mentioned in step 7 in the above article.

  Method 2: See these articles for solve wireless problems:

  Why can't I connect to the Internet?

  http://Windows.Microsoft.com/en-us/Windows7/why-can-t-I-connect-to-the-Internet

   

  How can I troubleshoot network card?

  http://Windows.Microsoft.com/en-us/Windows7/fix-network-adapter-problems

   

  Windows wireless and wired network connection problems

  http://Windows.Microsoft.com/en-us/Windows/help/wired-and-wireless-network-connection-problems-in-Windows

  Let us know if that helps.

• Product name: Pavilion m6-1061er reinstall Windows on the laptop

  Product name: Pavilion m6-1061er reinstall Windows on the laptop

  Serial number: [personal information deleted]

  Windows7 Home was broken, but the hardware is OK. I have no disk with Windows 7 Home.

  I have the sticker on laptop with symbols

  Product key: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

  [Personal information]

  My request is: how to install Windows 7?

  Hello

  There are two options available.

  1. you can order a set of replacement recovery disks using the link below - it will reinstall the operating system, all the drivers, and almost all of the original software (the exception being often tests of MS Office).  They will also recreate all of the original scores, including the recovery Partition.

  Order HP recovery disks.

  2 another option that you might consider is to create your own Windows 7 installation disc.

  Before you try the following, make sure that you can always read the character product activation key 25 on your label Windows COA (5 blocks of 5 alphanumeric games).

  An example of a COA label can be seen here.

  You can create a Windows 7 installation disc yourself using another PC - just download the good Disk Image ( this must be the same version that originally came with your laptop - it is listed as Windows 7 Home Premium 64 - bit ) from the link below and use an app like ImgBurn to burn the ISO correctly on a blank DVD - a guide on the use of ImgBurn to write an ISO on a disc is here.  These Images are clean and a very respected source (Digital River).

  Windows 7 sp1-iso-official-32-bit-and-64-bit

  Use the disk to perform the installation, enter the activation key of Windows on the label of the COA at the request and once the installation is complete, use ' 'phone Method' described in detail in the link below to activate the operating system -this made method supported by Microsoft and is popular with people who want to just have a new installation of Windows 7 without additional software load normally comes with OEM installations.

  http://www.kodyaz.com/articles/how-to-activate-Windows-7-by-phone.aspx

  You may need, additional drivers and software are here.

  Best regards

  DP - K

• Windows Vista SP1 laptop computer upgraded to Windows 8.1 / 10 Windows

  Hello!

  A long time ago (7 years probably) supplied with Windows Vista Home Basic x 86, we bought a laptop Toshiba Portege M800. I plan to upgrade to Windows 8/8.1/10, but I don't know if it will work. Here are my specs.

  

  

  Hello

  We cannot tell you that you can definitely improve 8.1 or 10.

  We provide only the information on the system requirements. Then, it is yours for a search.

  And they're both done with a clean installation (no upgrade path) and they are not free.

  Do the following before upgrade you to Windows 8.1.

  Check if the manufacturer of your computer/laptop has Windows 8 drivers available for your model.

  If this is not available, Windows 8/8.1 not install and work properly for you.

  There is a lot of information in this first link from Microsoft:

  Download and run the Windows Upgrade Assistant 8.1 of to see if your machine is compatible Windows 8.1 and read the update for Windows 8.1: FAQ here

  :

  http://Windows.Microsoft.com/en-us/Windows-8/upgrade-to-Windows-8

  "8.1 for Windows system requirements.

  http://Windows.Microsoft.com/en-us/Windows-8/system-requirements

  @@@@@@@@@@@@@@@@@@@@@@@@@@@

  The same thing; search for Windows 10 drivers on the manufacturers website.

  MINIMUM system requirements for Windows 10:

  https://www.Microsoft.com/en-us/Windows/Windows-10-specifications#sysreqs

  See you soon.

• Windows media player cannot read CDs and DVDs

  MS supports says my Player DVD is dead and needs a new drive. So, I just install a new ROM DVD and still have the same problem - cannot read CDs and DVDs.

  When I play the CD, I always get the error meessage--(lecteur Windows media a rencontré une erreur lors de la lecture de lecteur de CD en mode numérique...). 'Digital' is selected under the tool-> properties-> device.

  When I play DVD, it is frozen my laptop or keep spinning and froze the Windows Explorer and the reader.

  I was able to read DVDs and CDs once after a few restart. During playback of CD the WMP abruptly stopped with error message and since that time cannot play CD DVD & more.

  So far, I did a few fixs that I found online and nothing wroks:

  * No upperfilter or UpperFilter registry

  * Uninstall and let the laptop automatically reinstall the driver

  * Ms. Fix it gives different results every time I run the fix-(1) detects no problem and therefore no patches have been applied (2) the main media in the CD drive is not readable (same CD has played correctly when using external USB DVD rom)

  Can someone help and let me know what that could be the problem and how to fix it! Thank you!

  Hi Amy,

  You can read the following article to clear the Windows Media Player database and check if it helps.

  You cannot view, add, or delete items in the library of Windows Media Player 11

  If you have any third-party media player installed on the system, then check if the DVD player works with it.

• How to uninstall & reinstall a printer driver (R146832) on Windows 7 (new) laptop computer?

  How to uninstall & reinstall a printer driver (R146832) on Windows 7 (new) laptop computer?

  Thank you, I have the same problem with a machine running xp and win 7.  I read where Vista users have also the same cursor jumping problem.  Where should I be to find help or answers.  is this a problem of office?

  You don't have the same problem/question.

  How a jumping cursor is linked to a printer driver problem?

  Transfer your question in your own Thread in the correct Forums:

  For any question on Windows 7:

  http://social.answers.Microsoft.com/forums/en-us/category/Windows7

  Link above is Windows 7 Forum for questions on Windows 7.

  Windows 7 questions should be directed to the it.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  XP forums:

  http://social.answers.Microsoft.com/forums/en-us/category/WindowsXP

  Link above is for XP Forums.

  There is a list of the different Forums XP to the link above to help you.

  You get the help you need there.

  Here is the Vista Forums.

  See you soon

  .

  Mick Murphy - Microsoft partner

• HP pavilion windows request fingerprints when starting

  When I start my hp Pavilion dv7, it won't ask my fingerprint. Instead it shows my 2 accounts user WITHOUT the option of connection of fingerprints. This means that I can never connect to my account because I have (of course the who didn't) I forgot my password. How can I order windows me to authenticate with my fingerprint again reader? (and why not the * he stops doing that) my 2nd user has admin rights (was too smart to do it just in case)

  Hello

  Here is a document for troubleshooting the fingerprint reader HP and allowing the biometric use.

  It is a feature offered by the manufacturer.  If you need more information, see the support link that I provided in my last post.