HP G6-2304AU - keyboard does not not two weeks after purchase.

Hi all
Looking for a few hep on something that made me absolutely perplexed. I bought a HP Pavillion 2304AU G6, Win8 running, two weeks ago and since I bought the keyboard cut in and out on random intervals, even had some problems with the touchpad - no problem with the touchpad while more.
The keyboard now completely cut off and has since a few days now - I've done a good amount of troubleshooting but I can't seem to fix. NONE of the keys work, except for the function keys (F1 to F12), but esc, del, etc. which are also on the top of the keyboard do not work.
I did the following:
Restart the computer.
Uninstalled and reinstalled the driver as found on the HP site.
Did a reset, FULL of Windows 8.
Tried in safe mode, nothing helps.

The keys do not work in the BIOS.

I start University Monday and really hope I can fix this problem before this date :/

Thanks for all your help in advance,

Jordan

If it does not work in the BIOS or Safe Mode, the keyboard is already defective.

Go back to where you bought it from and exchange it for a new laptop if you can, otherwise contact HP and put in place a claim under warranty.

In the meantime, you can use the onscreen keyboard.

With out of control (I'm on W7 machine now)

Open the window of the aps, right click and a button will appear at the bottom right of the screen _ all the aps.

Click on that and find Accessories > accessibility > on screen keyboard.

EDIT: On screen key board is simply in the window of "all points".

Tags: Notebooks

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