HP Jet 11: Computer flow 11 Hp laptop will not charge

In two or three weeks, I noticed my flow specifications 11 HP does not load when it is plugged in - it always says "plugged not supported."

Other threads that I've read it seems that this could be something to do with the installation of Windows 10 (which failed, incidentally, that he was apparently not enough space, even if the laptop is almost nine!).

There was also a problem with the closure, which seems to have rectified earlier today; the power light remained on the same where I had been through the complete shutdown procedure. I have restored factory settings and this seems to have solved this problem but still the laptop won't charge, and even now I'm not convinced that it does not lose battery when it is off.

I did a battery check with HP Support Assistant, and who says the battery is 'OK' - it loads also for a few seconds when the control runs, which makes things more frustrating. I'm getting now worried because the battery is now down to 21%

I don't am not very focused on technique, then, what do I do? The laptop is still under warranty for even a few weeks.

(As the current state of things I feel very indisposed to bother with products HP or Microsoft, in the future, if I thought that HP were great).

I would be really grateful for any help at all.

Thanks in advance.

Hello @beanbarrel87,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to draw your attention to the HP Forums Guide first time here? Learn how to publish and more.

I came across your post about the battery issue and wanted to help!

For starters, can you provide me with the product number of the laptop?  Here is a link that you can use that will help you find your model and product number:
How can I find my model number or product number?

In the meantime, try to review the following document and let me know how it goes:

HP laptops - battery not power Notebook or hold a Charge

Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

Have a great day!

Tags: Notebooks

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