HP LaserJet 400 colorMFP M475dw scan to E-mail problems

Hi all!

I would appreciate a solution to my agony.

We recently purchased a printer HP LaserJet 400 colorMFP M475dw. Now, I'm putting in place (browser-> Scan--> the outgoing message profile administration) to send scanworks by e-mail but face the following problems:

1. when it is correctly typed all the credentials, even the "Test & Save" option takes forever. After cople attempts I got it successfully tested.

2. with the help of my personal gmail accout as the sender, sweeping work takes a lot of time. It stops in the phase connection smtp server for quite a long time before even starting the actual analysis.

3 using the company newly created accounts of e-mail as a sender, it takes even more time. I timed it just 6 minutes and 23 seconds before the actual analysis.

4. now, it seems to send the scan ok, but with some first attempts it failed with some general error message asking to try again.

In my opinion, the time it takes is completely unacceptable. Is this a known problem and is there a workaround?

Our company emails run on MS Office 365 and I use smtp.office365.com as server smtp port 587 and SSL/TLS ticked (tried also unchecked). As I said with Gmail, it would also slow but still very very very slow.

Help, please?

I know this is an old thread, but just in case anyone is still having problems with this - I managed to fix it by disabling IPv6 in network-> advanced in the web server administrator. Connect to smtp.gmail.com from 3 minutes + seconds.

Tags: HP Printers

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