HP Laserjet 400 M401dn: HP Laserjet 400 M401dn is not recognized as a printer.

We have one of these printers, and the user plugged into their PC before that we loaded the drivers.  Now the PC sees the printer as an external storage device.  Even when we try to load the complete drivers and connect us the printer to the USB port when the installation process is said to connect the printer that it distillers immediately sees it as a storage device and will not complete the installation.  We have tried to do the same process with a different USB port, but no luck.  We tried to go through the registry and remove all references to a printer M401 but that did not help.  What can we do to fix this?  Thank you

Thanks for the reply... what I ended up doing was in the settings in the Panel, I turned off the Smart Install feature and then after a reboot of the PC, I was able to install the printer drivers and everything works now.

Tags: HP Printers

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