HP LaserJet 400 M401dn: M401dn not print white text on a black background

Hello

We do not print white text on a blackground on a M401dn. I am trying to print a Word document. Prints fine on other printers we have - Brother HL-2240dn, Ricoh Aficio C4501.

When the work is submitted the HP printer prints a black block. There is no white text.

Can someone help me solve this problem please?

Thank you.

After reviewing your samples in detail a bit more, I suspect that the problem may be associated with the size of the font you are selection (so it would affect black text on white background) rather than being something to do with the colors of text and background.

With a number of recent models LaserJet Mnnn , a firmware issue has prevented use of the font with a size of 72 points or more.

These appear to have been fixed with a new version of the firmware - see http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers/M401dn-Firmware-Printing-issues/m-p/5008912

Tags: HP Printers

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