HP Laserjet M277dw MFP: HP Laserjet Pro M277dw - low memory/job cancelled MFP & 49 WINDOWS service error

Ok.  I've seen other messages with this error.  But I think mine is a little different.

The problem: Prnter will not print anything at all, even a test page.  It will not copy anything either.  Low memory - cancelled job message comes up / have worked perfectly for 2 days, and then it started.

Printer is connected via the network (wired), but I have tried wireless also.

Software is installed on a machine windows 10.

In addition to the windows machine, print requests are sent to her through the network via an iPad and an iPhone.  HPeprint is also used.

Troubleshooting: I did the following in trying recify problem:

Printer disconnected everything on during 30 seconds.

Reset the default printer

Redid the installation of the network via the touch screen

Deleted printer in windows and deleted driver packages.  Reinstalled using the supplied software.  Also tried to install using "add a printer" in windows.

Possible corrections that do not go to work or to me:

Put in place as a printer IP - he loses the feature and choose but in addition to the drivers manually to scan etc...

Connect via USB to the computer - if I do this do not lose the ability for the iPad and iPhone to print on the printer - or at least makes this dependant on the computer is turned on and sharing put in place

I will say that after I tried to implement the prnter using "add a printer" in windows, I couldn't get the printer to print the test page - nothing happened, but did not get the memory error message.  I removed from the print queue and even deleted all the files in the subdirectory of coils in system32...  ButI cannot get rid of the printer now under "devices and printers" in the Panel...

Help, please!  Pulling left what my hair on...

Thank you

THIS PROBLEM HAS BEEN RESOLVED.

After several weeks of rtying many different things to fix problems

(1) after installing the new modem Arris double band by carrier Internet, printer would no longer.  First issue was an error of memory.  After reset printer would no longer at all

(2) I tried installing and uninstalling printer wireless in several ways, ethernet and USB.  Printer would never even print a test page.  Attempts to print the pages of any other report or configuration would result in the 49 service error

(3) BrightHouse (carrier) was 3 separate times to tweak the modem, try to uninstall and reinstall the printer, etc.

The problem turns out to be that with some modems, HP can not communicate over IPv6 with modem you (they don't play well together using IPv6) either because of the HP or the modem, HP likely due to the fact that he always seems to be HP printers with this problem.

Here are the steps I took finally solved this.  Please note that the solution came from a technician BrightHouse to a different Web site.  I'm just passing along the info in case it helps others:

(1) completely uninstall the printer from the PC, including the printer, he installed all the software, drivers and all the ports that you may have created trying to recify problems

(2) to shut down the computer

(3) disconnect the ethernet cable from the printer (as applicable)

4) click on the reset button on the home screen to reset to the default values for the printer

(5) do a cold reset the printer (people of email support the HP for the procedure)

(6) on the interface of the printer (screen), go into the settings; network settings, network services.  Here you will see IPv4 and IPv6.  Disable IPv6.  Don't mess wth IPv4 (leave it on).

(7) plug the ethernet cable into the printer or activate/configuration of wireless settings using the printer (screen) interface.

8) turn on the computer

(9) install the printer using the CD that came with it or installation software downloaded from the HP website.

I'm not sure that each of these steps is absolutely necessary, as step 4, but that's what I did...

I saw so many messages on the internet with HP printers not install correctly and launch a 49 service error instead.  Not sure how those problems, This applies.  But HP needs to fix this issue with their printers IPv6 or at least try to find the cause...

Tags: HP Printers

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