HP LaserJet M425dn MFP 400: Evolution of internal fonts in the printer configuration causes sporadic "error 49:0699".

Hello, we had the following problem since we have put some of these models into production (3 in total and it happens to all 3 printers)

We have an old program that sends print jobs to printers directly. It uses the internal settings of the printer to its police. Police 84 is the same font used on the old printers, so we have set up the default font for printers to 84 (they come with 23 configured by default on the page of Print, PCL5 parameters, policy number, in the web configuration of the printer).

What we found is that if the police is 84, the printers will be sporadically throughout the day with the error error code 49.0699 and restart the computer, and then work fine for a while.  The strange thing is this isn't just error on printing, it will do this by making a copy or a fax or even try to print a report of service.

When we initially troubleshoot-carried out the problem, we followed all the normal stages:

Before each of these steps, we ensure no print jobs are waiting or begin to be sent to the printer.

1:clear NVRAM

2: Firmware update

3: update driver

4: change IP address

5: remove from the network and connect via USB directly to the workstation

6: replace formatter Board

7:repeat steps 1-6.

It wasn't until we changed the printer entirely with a brand new and have experienced the same problem that we understood it was change the internal fonts that seem to cause the problem. If we let the police as 23, printers have no error throughout the day, or on the print or fax or transcription.

Any ideas on how to solve this problem?

Just in case someone runs into this post with the same problem, the latest firmware available for this printer (09/12/2015 when the post) has solved our problem.

Tags: HP Printers

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