HP Office Jet 8500 A910: Unable to print from N network but can print from network G

Similar Questions

• Office Jet 6700 Premium: unable to print from 6700 JO unless I wake up

  Hello

  The appellant here desperate because I cannot solve this ongoing problem.

  System set up:

  Office Office

  HP Office Jet 6700 premium

  Wire in a BT Home Hub

  Laptop HP EVO, running wireless

  Problem:

  I can no longer print the laptop wireless. I need to go to my office and print something. Then only the printer seems to be "awake", and then I can print from the laptop. As you can imagine this is not how it is supposed to be and this causes a lot of frustration.

  The printer is also set for a static IP address (it was to solve other printing problems ). I also checked the firmware, and it is up to date.

  Please tell us how to solve this problem.

  Thanking you in advance

  Wolfgang

  Hi @Klee66,

  Welcome to the Forums of HP Support!

  I understand that your HP Office Jet 6700 Premium do not wake up when you print on it, unless you wake up before hand. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  There could be many reasons why this is happening, so please bear with me.

  I see what your printer firmware is up to date, which is good.

  • Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector) This ensures that the printer is full on and can help this situation.

  Please try Fix It tool of Microsofts, solve printer problems.

  You do not share the printer from the computer desktop you have in sharing files and printing? Otherwise, this could cause part of the problem.

  Do you turn the printer power on and off?

  I can't see what your printer is connected to the BT Hub with an ethernet cable.

  It is possible that the laptop is connected to the printer cannot communicate on the 5.0 GHz network. If they are of the same name that will be confusing.

  Have you tried to configure the wireless and no cable connection on the printer to see if it makes a difference?

  How old is the router, have you also checked to see if the router firmware is up-to-date?

  Is the router dual-band? Two networks are the same SSID for 2.4 GHz and 5.0 GHz? If so, change the SSID to 5.0 GHz to a different name and restart all devices.

  What router do you have to BT?

  I suggest you read this article by BT, I have problems of connection of 5 GHz and features dual band wireless BT Home Hub 4 or 5 Hub.

  I see that you have setup a static IP address. It's a good idea to assign the printer a static IP address outside your DHCP range. For example, some routers default DHCP is located between 192.168.0.100 to 192.168.0.200. So, I would use 192.168.0.232.

  While in SAP, open the network tab, and then select IPv4.

  Set the manual DNS on the printer.

  • Set the primary DNS as 8.8.8.8
  • And the secondary DNS as 8.8.4.4

  I would like to try the steps in this guide, HP printers - printer (Windows 8) "offline" Status Message.

  If the problem persists, please see these links or contact BT

  BT.com BT Home Hub 5 Product Details - link

  http://BT.custhelp.com/app/answers/detail/A_ID/46549/kW/how%20do%20i%20Change%20The%20Power%20save%2...

  BT.com link - saving on the BT Home Hub 4 and 5 of Hub

  http://BT.custhelp.com/app/answers/detail/A_ID/43669/c/346/session/L2F2LzEvdGltZS8xMzg2NzczMzgzL3NpZ...

  BT.com link - what is the function of Smart Wireless BT Home Hub 3 and Hub 4 Hub5?

  http://BT.custhelp.com/app/answers/detail/A_ID/32235/kW/how%20do%20i%20Change%20The%20Power%20save%2...

  BT.com - contact us

  https://bt.custhelp.com/app/contact#h=eyJzdGVwMCI6ImNvbnRhY3RJdGVtTGluazU2MjciLCJzdGVwSWR4IjowfQ...

  I hope this helps. Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• Office Jet 8500 a makes a scan of document, converts and saves the PDF file, but the PDF file does not open

  My new Office Jet 8500 (A910-G) seems to correctly perform a scan to PDF, but the PDF file does not open, gives me the error message "the selected document cannot be opened" in PDF Complete.

  I agree that it's a software because it works well with Adobe Acrobat.  It's just PDF Complete (which was free with my HP computer) does not work!

• Scanning from the Office Jet 8500 Pro-Computer not connected

  When I try to scan from my printer Office Jet 8500 Pro first to the computer, I get a message that "no computer found", even though I am able to print from the computer to the printer.  Before that, I was getting a different error message when it DOES not recognize the printer, LCD list needs to be updated.  I have tried everything I know to update this list, but who has never worked or the other.  Help!

  Hi tonylepompier,

  Thank you for the update. Glad to hear have everything fixed you. Let us know if you have any future problems.

• HP OFFICE JET PRO 6960: HP OFFICE JET PRO 6960 does not print pages with j.pegs on them, only those with a pure impression

  HP Office Jet Pro 6960  New installed printer yesterday using CD

  Hi L-U-L-U,.

  Thank you for your answer!

  I would certainly recommend re - create these two files. If everything else is fine printing, it is possible that these files has become corrupted somehow.

  If it helps, please consider clicking on "accept as a solution." And, please click the thumbs up icon. The two icons are below this post.

  I hope this information helps!

• Installation for HP Office Jet 7210 all-in-One printer problem

  I try to install HP Office Jet 7210 all-in-one printer.

  My operating system is Windows Vista Home Premium, service pack 1

  My computer is an AMD Athlon 64 x 2 Dual Core Processor 5000 + 2.61 GHz, with 2 GB of RAM and on the 32-bit operating system

  When I go through the guests to the screen, I get two errors.

  (1) is due to an error of operation. As I have Vista it triggers a caveat, but I understand that this can be ignored and continued

  (2) the system can be installed using the "Run As" command... ». Apparently, I need to re - login as administrator. I am connected with the admin privaledges so not sure how to fix this

  Appreciate your help.

  I'm sure that yu you are trying to install from the installation to Windows XP CD. Try to download the software from THIS page and try to install.

• My Office Jet 6210 all in one printer has an error message is displayed. "OX805dcc31 1309:fm_interpre".

  My Office Jet 6210 all in one printer has an error message is displayed. «OX805dcc31 1309:fm_interpre the printer will not be closed off the coast (unless I unplug it), and I can not get the error message to change.»  Any ideas what I can do?

  It sounds like a code of 'asserting' firmware, something really bad happened - the most probable hardware problem.

• Unable to connect to creative cloud but can connect to the adobe site... Please help

  Unable to connect to creative cloud but can connect to the adobe site... Please help

  already done. without success. now chat with adobe helpdesk. Thank you

• Office Jet 6700: HP Office jet 6700, I try to print it says printer ready, file print empty!

  I have a HP Office Jet 6700. I am trying to print a document, it will say print Untitled. The print queue of the printer will open and say printer is print ready, empty file, Idle.

  It is automatically paused printer. When I try to click on the document itself in the print queue and resume printing it gives the same message.

  Power on the printer flashes slowly as well.

  I hae rebooted my computer and restart the printer completely several times and it still didn't work. I printed just something about this last night so I don't know what the problem is.

  Hello! Welcome to the @Chinadoll702 forums

  I read your post on printing problems you encountered on your Mac running 10.6 and your Officejet 6700. I have some ideas in mind to start and I would like to know the results and we will take it from there.

  Update the firmware of the printer: get the latest Firmware and updates

  Be able to reset the printer and make sure the printer is plugged directly into the wall, avoiding bars power and surge protectors. This ensures that the printer is full on and can help greatly.

  Press the power button to turn the product on.
  With the product, unplug the power cord from the back of the product.
  Unplug the power cord from the wall outlet.
  Wait at least 15 seconds.
  Plug the power cord into the wall outlet.
  Reconnect the power cord to the back of the product.
  If the product does not light by itself, press the Power button to turn it on.

  Make a few copy then and tell me if the copies suspend, cancel, do not work, etc.

  Try to print the text change on your Mac as well and get back to me with the results.

  Good luck

• OfficeJet Pro 8500: Officejet Pro 8500 A910 - unable to access configuration for the network folder screen.

  I can't access my webpage "network folder Setup.

  I can access my page main printer very well using the IP of the printer.   I click on Scan up fine, I then click on "configuration of the network folder" and it tries to load and then goes to a screen "ERR_CONNECTION_TIMED_OUT".

  He warned me the first time that he has been using HTTPS and I approved that.  I currently records on my printer set up awhile back and they work fine but must modify and add a little more.

  I tried multiple computers and devices with the same results.

  Thank you

  Chris Gaines

  MALVERN, AR

  Hello @Cgaines78,

  Thanks for dropping by the HP's Support Forums! I see that you run into issues trying to set up a folder network for your HP Officejet 8500 A910.

  Please continue troubleshooting here: scan to a computer, the e-mail, the device memory or the network folder

  This aid? You are now able to set up a network folder?

  Let me know the results. If this resolves the problem please let others know to mark this message as "accept as Solution".  Just say thank you, please click the ' Thumbs Up ' button. If you need more assistance let me know and I will gladly do whatever I can to help.

• HP Office Jet Pro 8610 do not print, but will only fax

  We have a HP Office Jet 8610 Pro and it worked fine until we hung like a fax also Thursday.

  He used to copy, print, scan perfectly but it takes a new fax machine, so we went and bought the phone cord and hung a fax and telephone line with built in answering the Office Jet and the fax jobs, but now it not print a document in Open Office to the printer because she's trying to make a fax cover page.

  I've ran out of ideas can you please help?

  There are two pilots "printer" there, to print, choose the "printer Officejet Pro 8610' instead of the 'Officejet Pro 8610 FAX. Probably, you set another value by default when the fax feature is added, which is for the PC - fax. If you use the print function more often than the fax, make non-fax the default printer.

• Office Jet 6815: office jet x 64 does not print

  6815 office jet program is installed it used before without any problem but now I'm going to print it shows is ready to print, but the document remains in the print queue

  Welcome to the @LuisCKcommunity.

  I will certainly do my best to help you, however, I would ask that you please let me know some more useful information to help me the problem of the search for you.

  Please respond to me with the following. If there is no action here that you haven't tried, please try them before you answer and include the result in your response to me:

  How the printer is connected (USB / wireless / wired / Bluetooth)?
  Did you test functionality of the hardware (made copies) and they work successfully?
  Have you tried printing from different programs?
  Have you tried to uninstall and reinstall the software?
  Run the print and Scan Doctor and understand the results.
  Have you made recent changes to your establishment (moving, upgrade, downgrade, new software, new router, etc.)?
  Have you completed all the updates of Windows/Mac OS?

  Thank you.

  If this help will testify of my answer by hitting the thumbs to the top slot

  Click on the button "Accept as Solution" if I helped you reach a solution.

• How do you set the time and date for the fax on HP Office Jet 4622 all-in-one printer?

  I installed the all-in-one printer HP Office Jet 4622 and everything works like.  However on the test page for the date and fax are showing Jan-00-00 00:00 AM.  I don't know how to change the date and time.  Help, please.  Thank you.

  Use the Setup (wrench) button on the front of the printer to look through the settings menu to set the date and time of the printer.

• Ink Jet 8500 A910: software for ink jet 8500 A910

  I recently moved and when I tried to update my software I seem to have "lost" some of the main shortcuts etc., including the shortcut of scan and can't seem to get it-I have tried reloading the software again through download - have not found my drive - must still be in a box somewhere

  Any ideas?

  Hello

  Thank you for using the HP forum.

  You can download and install the software COMPLETE features of HP printing for your operating system:

  http://support.HP.com/us-en/drivers/selfservice/identify?q=nkjet+8500+A910&tool=s-002#Z7_3054ICK0K8UDA0AQC11TA930O2

  Please select the correct printer model.

  Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

  This resource can be useful to help you create shortcuts from scanning;

  Scanning tips:

  HP Officejet Pro 8630

  https://goo.GL/fjZvqM

  Hope that helps.

• HP Office Jet Pro 8100 - the deactivation of the wireless network

  I have a HP Office Jet Pro 8100 with wireless network.  Is there a way to turn wireless off?  I need to use an internal network, but can not use wireless.

  HI - just press the button wireless (lower right) on the display panel and it will switch the functionality of wireless enabled or disabled.

  Hope that helps.