HP OfficeJet 3830: Two HP printers on the same wireless network?

I have two HP printers on my wireless network. First HP Deskjet 3520 (installed for a few years). The second HP OfficeJet 3830 (new). Two software printer installed on the same computer from HP Desktop running Windows 10-64 bit.

Two printers put in place for wireless operation. Questions: the 3830 analyse, said the software is not installed (I am online for drivers and installed everything except the photo software.) After the scan does not work, I went back online and installed all the software, but it still says the softwar not installed. Having two printers the problem? Should I uninstall the old 3520? Any help would be appreciated.

@bman55

Best I can tell by looking at the installation packages, two software are not in conflict with one another, in other words, it should be possible to connect two printers.

Range of all-in-one printers, HP OfficeJet 3830

File name: OJ3830_72.exe

Communicate details

Exit the: 8 may 2015

Version 36.0

E-all-in-one printers HP Deskjet 3520

File name: DJ3520_1315 - 1.exe

Communicate details

Exit the: 3 November 2015

Version 28.8

-------------------------------------------------------------------

Ideas

Check that both printers do not seek to use the same IP address - to connect to your router and check the list of attached devices.

If you wish, you can assign a static IP address for each printer.

Static IP address for printer

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Make sure that the Direct wireless is not enabled at the same time as you try to use a standard wireless connection.  (Using a router) wireless standard and Direct wireless are not compatible, that is, they cannot be activated / used at the same time.

If you do NOT directly use wireless:

Toggle the Direct wireless (on the printer) to ensure that it is effectively disabled - it might be lying to you. Toggle start / STOP to make sure that it is actually DISABLED.

Connectivity information:

OfficeJet 3830 user guide, Chapter 8

Deskjet 3520 user guide, Chapter 8

-----------------------------------------------------------------------

If you have recently migrated to Windows 10, it is likely that the printing software didn't like (or survive) the transition to the newer operating system.  Remove the existing program of printer > restart > download and install a new copy of the Full Feature software > restart

Install the full features software - printer

NOTE: If the computer has recently migrated to Windows 10, you may need to remove the existing printer software > restart > download and install the new copy of the Full Feature software > restart

  • The Windows 10 printer Frenzy section

At some point, you can try to restart everything, including your router - the "clutter" could unravel with a fresh playing field.

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Tags: HP Printers

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