HP OfficeJet 5740: printer connected to the internet

Similar Questions

• HP Officejet Pro 8610: printer directly connected to the Internet

  I'm trying to register for the HP ink cartridges.  The application calls a code to write on request.  However, the printer tells me that Web services are not enabled on my printer.  How can I connect a printer directly to the Internet.  I use a USB cable to connect the printer to my laptop.  Can someone help me so that I can complete the application of the ink?  Thank you!

  mcbrighde

  Hello @mcbrighde,

  Welcome to the Forums of HP's Support. I understand you are trying to join the instant ink program, but need assistance in obtaining your printers code request. I would like to help.

  In order to get the printers claim code, you will need to have the printer on a wireless network. An ethernet or LAN connection will also work. This will give the internet access to the printer so that the ink levels can be monitored.

  You need not remove your USB connection for the printer on the wireless network.

  The following link will help put your Officejet Pro 8600 on the wireless network.

  HP OfficeJet printers - printer wireless (Windows) installation

  Once the printer on the network, tap the icon of ePrint/Web Services to enable Web Services and acquire the printers claim code. The icon you are looking for is in the lower left corner of the screen printers.

  

  You can also use the following link to view more detailed instructions.

  HP - service and using HP ePrint printers

  If you need further assistance or have any other questions please let me know.

  I'll be happy to help you.

• HP Officejet 5740: HP Officejet 5740 printer for laptop connection problem: "cannot find a printer".

  I'm trying to set up my new printer Officejet 5740 and I got to the stage where I need to connect the printer to a laptop computer or mobile device. I went to 123.hp.com and follow-up stages. My printer is correctly connected to the internet, but when I tried to connect it with my laptop via wifi, I got a screen that says "cannot find a printer". Before that, he asked me to put the IP address that appears in the settings of the printer wireless.

  I have a dual band wireless router, and it seems that my printer can connect only to the 2.4 GHz frequency range. My laptop can connect to the scales of 2.4 GHz or 5 GHz. I made sure that the laptop was connected to 2.4 GHz when I did this step. I even Redid the same process on my sister's laptop (she has 10 Windows), but I came across the same problem. In addition, the screen with the error message says what must I make sure that the firewall has not been in the way of the connection. I tried to disable the Windows Firewall, but I still have the same result.

  I am at a loss for what to do here. Any help would be greatly appreciated. I'm positive, I put the correct IP address, and I even tried to use the host name. Also, I know that my laptop and the printer are connected to the same wireless network. Everything I did for this step in the installation process has been with wifi (not ethernet, USB, etc.).

  Good news! I thought about it. I have all my wireless settings to reset to the default factory settings and that fixed the problem. Something about the State of the router must have been extinguished when I put in place the first time. Thank you for helping me!

• HP Officejet 5740: The Officejet 5740 printer is sending a document feeder of error message cannot read original documents

  HP Officejet 5740 printer sends an error message indicating that the document feeder could not recover the original document.

  Hi @angelahouser042,.

  Welcome to the Forums of HP Support!

  I see that you have problems in your ADF on your HP Officejet 5740 e-all-in-one printer. I will definitely do my best to help you and don't forget to come back to this thread and mark "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I recommend that you follow the steps in this guide:

  • "HP ENVY 7640, 5740 Officejet and Officejet 8040 e - all-in - One Printer Series - a Message ' Out of paper ' is displayed on the control panel and the printer doesn't pick up paper

  Please follow: step 3: clean the ADF rollers and separator (optional) buffer.

  Hope that answers your question. Please reply to this message with the results. Thank you for posting!

• Printer Officejet 5740: can not find the claim code to register the printer Officejet 5740

  I printed the map which is supposed to have the claim number, but it's not about it, there only diagnostic results.  I can't find it on the box or the other.  This printer is going to get knocked down a star in a review to be a PITA for the program installation, but right now I need the application number if my wife and I can use it for work and college classes.

  Hey there @douglasrob!

  Thanks for posting on the HP Forums!

  EPrint is when an e-mail address is assigned to the printer.  Once this electronic address is assigned you can then send emails to the e-mail address of printers and the printer will print the email.  If the printer cannot connect to Web Services which means that eprint is not connected either.  The reason why you are able to print from the iPad is because it communicates through your network send printing to printers IP address not the Eprint address.

  When the devices are connected to the network (router) it means other devices connected to the same network may be.  Connecting to Web Services the printer attempts to access the internet through the router.  The printer is connected to the network, but something is not allowing it to connect to the internet or the Web Services server.

  One suggestion would be to change the DNS (Domain Name Servers) on the printer.  If the automatic DNS in the printer is incorrect then the printer will not be allowed access to the server of Web Services via the router.

  To change the DNS of the front of the printer, you must:

  1. Tap the settings icon.
  2. Press the Network Configuration.
  3. Press wireless settings.
  4. Scroll down, and then press advanced settings.
  5. Press IP settings.
  6. Press manual (static).
  7. Press OK and ignore the message.  You do not change the IP address just the DNS.
  8. Scroll down and press DNS address.
  9. Type 008.008.008.008, and press done.
  10. Press on apply.
  11. Return to the start screen on the printer and try to activate Web Services again.

  Let me know how it goes.  If this does not work, I should be able to locate another step to try!

• When you try to print photos or turn them into a book, I constantly get the message that I 'am not connected to the internet"when I am clearly, via wifi.

  PHOTOS, Version 1.3 often gives me an error message "you are not connected to the internet" when I am clearly, via wifi.  This happens when I try to print a photo or to place pictures in a book.  (It also happens when I ask to export a photo on the desk, but then it is exported, despite the error message.) In the preferences of pictures, I chose "download the originals of this Mac", but the problem seems to be when the photo of the cloud recovery.  My operating system is up-to-date: 10.11.3.  My desktop Mac is mid-2010.  I take quite a few photos, and maybe download them to the cloud and then download them to my computer takes a long time.  That's the only explanation I can find.

  You have activated the iCloud photo library and selected the option to optimize the photos in your local library?

  If Yes, then the Photos is a download full version size for use in the book, print, or share via email, etc.

  

• HP OfficeJet Pro 8600: HP OfficeJet Pro 8600, connected to the local network but does not print a printer on the same LAN

  HP OfficeJet Pro 8600, connected to the local network but cannot print printer on the same local network.

  Work tried fixing it but all attempts fail.

  Firewall disabled.

  Printer recognizes the router's LAN.

  Was also pointed out that the port does not communicate, can not remove it; Cannot add another...

  Printer does not print.

  How can I fix?

  Hi @AnnisMonadjem,

  Welcome to the Forums of HP Support!

  I understand that you are unable to print to your printer HP Officejet Pro 8600. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  When you say 'LAN', are you referring to the network or you try to share the printer on the network?

  How is the printer connected? (Ethernet/WiFi)

  If you have noticed that the port is causing problems, please download and run the print and Scan doctor, it will be probably diagnose and fix the problem you are experiencing.

  What were the results when you ran the Print and Scan Doctor? (she print or scan, error messages)

  HP has several Officejet Pro 8600 series.

  What is the name and the product number of your printer? How can I find my model number or product number?

  • Update the firmware of the printer.
  • Don't hide the SSID (network name).
  • What type of encryption are you helping? HP recommends WPA and WPA2.
  • You have a double router broadband? Make sure that the two groups were not the same network name.

  If the problem persists, you may encounter an IP address conflict. It's a good idea to assign the printer a static IP address outside your DHCP range. For example, some routers default DHCP is located between 192.168.0.100 to 192.168.0.200. So, I would use 192.168.0.232.

  To assign the static IP address, use the following steps as a guide.

  • Print a Page of Network Configuration menu of the printer front panel. Note the IP printer. IPV4 address
  • Type the IP address in the browser to bring up the SAP.
  • Choose the network tab, then wireless on the left side, and then select the IPv4 tab.
  • Select Manual IP.
  • Enter your IP address manual (192.168.0.232)
  • Enter 255.255.255.0 for the subnet mask, except if it is different.
  • Enter the IP address of your router that sits on the Network Configuration Page) for the default gateway.
  • Please, click on manual DNS server. For the preferred DNS Server Manual please enter 8.8.8.8 and the Alternate DNS Server Manual, please enter 8.8.4.4.
  • Click on apply.
  • Restart the router, the printer and the computer.
  • Test printing and scanning.

  If the problem persists, download and run this patch rollup: resolving printing issues in Windows 7 and Windows Server 2008 R2

  • Try printing and scanning.

  In addition, if you are still having problems try the steps in this guide, HP printers - "offline" Status Message printer (Windows 7).

  Continue on, if the problem persists.

  Important!   Delete the temporary files and folders by using the disk cleanup utility

  1. Open the disk cleanup utility:

• printer does not work it tells me not connected to the internet

  my printer just stopped working.it says it is not connected to the internet.it was before.

  Exact wording of this message?

• MY HP PHOTOSMART 7520E PRINTER IS NOT CONNECTED TO THE INTERNET

  I have a wireless printer HP Photosmart 7520e and following a power failure, I lost my Internet connection.  The printer works fine without any other problems, but for some reason any that it does not connect to the Internet. Appears on the printer 'wireless Direct' but it is not connected to the Internet.

  Hi filgrastin,

  Thank you for your answer! I have a few questions for you:

  • You are using a Mac or Windows operating system? What is the version number? To find the exact version, visit this link. Whatsmyos.
  • How far is the printer from the router?
  • What falls down on the Test report wireless?

  Here's how to print a Test report Wireless:

  • Load the white plain US letter or A4 paper in the tray, if it is not already.
  • On the Control Panel, press the Setup icon, and then tap on wireless. Wireless menu.
  • Press the Test report print wireless. The printer prints the test page.

  If you are running Windows, please try our HP print and Scan Doctorand let me know what happens.

  We hope to hear from you. and have a nice day!

• Connect to a wireless printer 3510 to the internet after changing the wireless modem

  How can I get my printer wireless HP Deskjet 3510 for reading / connect to a wireless modem? I had a Belkin router with the modem and replace them with a wireless modem so I wouldn't have to have a router and the modem. Now, I can't get my wireless printer to connect to the internet. What I am doing wrong?

  Hello

  Please follow the instructions below to fix:

  http://www.HP.com/global/au/en/wireless/reconfiguring-system-Help3.html

  Kind regards.

• HP Deskjet 3510: Printer not connected to the Internet after new router purchase.

  After buying a new router, printer does not work. Is not connected to the Internet. I followed the instructions on how to connect but nothing I did helped. Wireless test results show the printer are currently configured with an automatic IP address, I don't know why or how this happened. Also shows that wireless and wireless is working and success to the configuration of the printer, just not connected to the Internet.

  Yes you will need a printer USB cable like this.

  http://www.Amazon.com/AmazonBasics-USB-2-0-cable--male/DP/B00NH11KIK/ref=sr_1_1?ie=UTF8&QID=1458167924&SR=8-1&keywords=printer+USB

• Sharing - a printer is connected to a Mac using Airport Express to connect to the Internet.

  My Epson r320 is connected to a Mac using express airport more convenient to connect to the internet. I have a laptop by using Wins. Vista. I want to share the R320 with the PC. I created the Hello-sharing program. Pc reconizes the printer but will not be printed.  The Epson site directed me to your site. Help!

  Hello

  You must install the drivers for the printer on the PC using the add printer network in Control Panel, printers.

  Jack-MVP Windows Networking. WWW.EZLAN.NET

• Wireless printer not printing since the wireless router has been reset... Can anyone help. I can connect to the internet, now, just not the printer!

  Wireless printer not printing since the wireless router has been reset... Can anyone help. I can connect to the internet, now, just not the printer!

  Wireless printer not printing since the wireless router has been reset... Can anyone help. I can connect to the internet, now, just not the printer!

  Hi, Rlayhee,

  Printer brand/model?

  Start > Control Panel

  Select the Printers folder

  Right-click on the printer icon, then select open

  Are there pending print jobs

  If Yes, click on file > cancel all Documents

  Close the print queue and the printer folder

  Try printing again

  Start > right click on computer

  Select manage

  Select Device Manager

  Click on the + sign next to the Ieee... compatible printer (if any)

  Right-click on the driver and select uninstall

  Click on the + next to imaging devices

  Right-click on the driver and select uninstall

  Click on the + sign next to printers

  Right-click on the driver and select uninstall

  Click on the + sign next to Bus USB controllers

  Right-click on the driver and select uninstall

  Close the Device Manager

  Restart the computer to Windows to reinstall the drivers

  Go to the manufacturer's website and search for driver updates

  Try printing again

• (GET MORE) On a printer C309n Hp Photosmart Premium Web application does not connect to the internet?

  Hello everyone; Does anyone know why the app GET MORE on this printer Hp Photosmart Premium Web C309n does not connect to the internet? All other applications are connected ok. The site is down? someone knows something about it? HP is the fixation of this hopefully soon? Thanks for any info.

  I am very sorry for your difficulties.

  You can try the following, if you please, of your printer face:

  Setup (wrench on sceen House of printer)

  Web

  Updates

  Product updates

  Accept the update of product offered.

  Please let us know:

  (1) if he is offered an update of product, and if so, it ends correctly?

  (2) receives more work after the update?

  In the future you can keep your FW up-to-date more easily by selecting the option 'Automatically' for the settings of update of product in the update section of the product in the Web menu.

  Key

  Web

  Updates

  Product update settings

  Select "automatically".

• Install HP Officejet 5740 & USB connection problems

  I recently bought a HP all-in-one OfficeJet 5740 printer for my desktop Dell XPS 8700-(Windows 8.1) and attempted to install, using the USB connection option. I was informed by the instructions of configuration to go online to a Dell website for the latest version of the installation software to download if I had access to the internet. I have DL'ed software and it apparently installed OK-(aucune erreur ou quoi que ce soit pour indiquer qu'il n'a pas abouti). Once finished with the installation of the software, I got to the window option connection-(wireless, usb cable ethernet cable). I chose the option of usb cable, however after having to then connect the USB cable to the printer and the computer via the usb cable, it tries to connect, but alerted me, stating; "Failed connection to printer, printer was not able to connect successfully via the usb cable. I tried this several times-(par moi-même et remote assist avec Support ordinateur Dell). I had the same problem last week when he tried with my old HP Officejet 6100, which I wanted to replace. I ran the program of doctor printing/scanning HP on the 5740 and it lists the printer and the software installed, however the HP printer install lists assistant the complete software package for the printer is not installed and some basic features drivers may be missing or damaged. Also when I go into Control Panel, then devices/printers, it displays the icon of 5740, however after rt - by clicking on the printer icon, instead of the regular menu that comes up to the top-(showing the complete properties, select this printer as the default printer, etc.), it displays a menu of smaller selections very-little (who don't understand not the "select as default printer"). I tried downloading the printer software two ways-(via the HP website on line 1, and then click the installation CD supplied with the printer, the same results. The printer was purchased 11/15/2014 and seems works very well-(tirages test-page, page d'alignement, etc.), but I can't print anything, and apparently it can not connect via the USB-(* j'ai acheté un nouveau câble usb 2.0 hier et, utilisé pour écarter la possibilité d'avoir un mauvais câble). My Dell computer is only 10 months old, and I upgraded to 8.1 Windows back on 25 October.  The USB ports on the computer all seem to work properly when connected to another USB device other than the 5740 printer.  What is the software apparently is not fully installed, with some missing drivers or, possibly, USB drivers should be updated? Any help would be appreciated. Thank you!!!

  Thanks for responding, but I was able to get the printer installed with the help of diagnostic, remotely in line with my computer manufacturer support staff. He was determined to be a software problem because of a recent update of Windows 8.1. Thanks for the effort!