HP Officejet 6500 a E710 scan function does not

The HPHNDU sees the printer and test printing is successful. The HPSDU does not see the scanner.

I already downloaded and reinstalled the software. Should I try again, who or what

Enrico,

The utility SDU identified that the scan Windows (WIA) must be deunstalled and reinstalled. I had already done yesterday without a positive result.

I uninstalled and reinstalled the printer. Once more the scan function has stopped working at about 80% completed. I disabled Trend Titanium Internet Security and then worked the scan. So I "degenerate" the problem to technical support of Trend.

Thanks a lot for you input.

Best regards

Brian

Tags: HP Printers

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