Have HP Officejet 6500. Wireless connection - scanner does not.

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• HP OfficeJet 6500 Wireless - bug Scanner driver - only on Windows 7 platform!

  Date:
  October 29, 2010, Roende, Denmark.

  TO:
  Hewlett-Packard
  Support / Department printer driver.

  From:
  Jesper Simonsen
  Denmark.

  Hello Hewlett-Packard

  I have an error message you bringing on the
  HP OfficeJet 6500 Wireless
  Driver for Windows 7 printer platform.

  This bug only exists on the Windows 7 platform
  and not on Windows XP.

  I was hired to install the
  HP OfficeJet 6500 Wireless yesterday.
  I have installation, installed, set up the printer.
  I configured the printer to run
  Wireless network with gateway router
  SSID and WPA key and it went smoothly.
  I installed the printer for
  address fixed LAN IP 192.168.1.197
  and I configured the gateway routers
  DHCP pool to go until 192.168.1.195
  for not to disclose the IP address of the printer.

  On a new laptop Lenovo running Windows XP
  running on the same wireless network that I installed
  software of the printer from Windows XP/Vista driver disk provided.
  It worked fine with functions of printer and scanner.
  I could also press the Scan button the
  the printer front panel and choose the laptop
  and then the printer starts and automatically starts the scanner
  software upward on the laptop. Thus, it works beautifully.

  So I should install the printer on your desktop.
  A new Lenovo desktop computer running Windows 7 32 bit.
  This desktop computer also works on the same wireless network.
  I installed the driver from the disk Windows 7driver to the address provided.
  Installation may well see the printer on the wireless network.
  I might send a print job to the printer.
  But it does not scan.

  I have tried both:

  -To start a computer scan job.

  The scanner respond briefly to run the scanner carriage
  down on where it should begin to start to
  to scan, then it stopped all communication.
  He sits for a while and then finally there will be an error message
  No communication to the scanner, which had the error code:

  4, [(2,7,80040007), (3,7,0)]

  -J' also tried to press the "Scan" button
  on the front panel on the printer and then go through
  options that are displayed on the screen on the front printers.

  It said on the screen before she had no scan options.
  On the computer, it showed a message
  We should update the list of LCD on the screen of the printer.

  I did it with the help of the HP solution center text.
  I found where I could update the scan job type options.
  I could add/remove them. Then, I sent to the printer.
  Analytical work was then on the display of fine printers.
  The same error: Scanner carriage moves down to the other end
  the scanner then stops all communications from there.

  I tried to google the number of problem and error.
  I found several other users with the same problem we had.
  I could see a webpage that people could download
  the latest printer driver, then it should resolve itself.

  The provided disks were
  -Disk with drivers for Windows XP and Vista
  -Disk with drivers for Windows 7 (32 and 64 bit)

  The drive for Windows 7 has been driver version 13.0.0
  and I could download the driver 140.0 version (English)
  (I guess that's v.14.0)

  So I downloaded this driver package.
  (I downloaded it 28 October 2010)

  First of all, I uninstalled all THE HP drivers and software on Windows 7
  and then did a reboot of Windows 7.

  Then I started to install the new version 14 of the pilot.
  The installation went without problems.
  But this driver has the same BUG than the previous driver.

  I went to the new driver HP Web site
  and downloaded all the updates that were available and
  installed to them all and still no luck with the problem of scanning.

  I had Windows Firewall turned off completely all the time.
  It is therefore not the firewall blocking anything.
  The connection to the printer is good because print jobs worked well all the time.

  Then I would try to connect the printer with USB cable
  the computer fixed Lenovo, to see if there was a difference.
  I have re-set up the printer so that I got the printer available
  by USB connection.
  It prints very well and can scan fine if
  I put the computer starting a scan job.

  But if I pressed the "Scan" button on the front panel
  then came the SAME error as before.
  When in the list of type of scan on the front panel of the printer
  has been chosen and then began the cariage scanners
  towards the other end of the scanner.
  Then he started by the scanner to the computer software
  Then, when we pressed either the scanning/Scan now on the front panel
  on the printer OR we pressed the scan button to start the scanner software
  on the computer. Then the scanner stopped after awhile and communication
  then the error message appears again.

  The wireless network is running a
  D - Link router with wireless access point.
  SSID: alsikkevej10 (not hidden, no special characters)
  Encryption: WPA - PSK (WPA1-PSK/TKIP)
  Shared key: xxxxxxxx (with no special characters)

  CONCLUSION:
  This means that the error (bug) persists in HP
  Driver software the feature scanner for Windows 7 platform.

  When I tested it, I had the Windows Firewall turns off completely.
  It's had that nothing blocked in this way.
  Wireless worked well because we could always print.

  The Lenovo laptop could always
  printing AND scanning over the wireless connection

  Both analyze the types of employment has worked on the laptop:
  -A started from the "Scan" button on the front panel of the printer.
  -Started from the scanner on laptop computer software.

  So scan works fine on Windows XP but NOT on Windows 7 platform.

  I would like to hear from you when you have solved the problem,
  so that we can it works as it should do.

  HP, please respond to an e-mail.

  Sincerely,
  Graphics & new media designer

  Jesper Simonsen

  [text removed for privacy]

  I talked to technical support. I mentioned a level 2 technician. He told me that most of these problems is caused by a bad operating system and reinstalling it would do. I got back up, restore the operating system, restore the data and reinstall all my programs, but he was right about the problem to solve. Seems a lot of work to get the scanner to work, but my computer is slow and refreshing it anyway. Moreover, the level 2 technician also said that they would recommend to reinstall the OS every 6 months. Not so sure I want to spend hours 4 or more on this process, but my computer works certainly better!

  jandrgold

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  My printer has suddenly lost its wifi connection. It's the only phone connected to my network to do so.

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  The security mode of the router had to be changed to 64 WEP for wireless connection to be restored. According to Support HP, it's a common problem with the routers in Technicolor. There was no explanation as to why the printer has suddenly lost the ability to connect wirelessly when safety was created to WPA2-PSK. The network has been configured this way for more than a year.

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  Error Msg:

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  Hello

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  Thank you

  WRS

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  Let's get rid completely of the HP software by using the option "raccoon".  This will not only remove the software, but also through the system and delete all files from HP:

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