HP Officejet 6500 stopped A910 scans e-mail sending

Similar Questions

• HP Officejet 6500 stopped scanning documents. Functions of the printer and copier still work

  HP Officejet 6500 stopped scanning documents. Functions of the printer and copier still work

  If HP is unable to repair it, nobody else can either.  Buy yourself a cheap Canon scanner if they cannot make it work.

• OfficeJet 6500 stopped 709n of print, print e-mail messages but does not print silkscreen.

  I deleted and reinstalled the driver software, I run WIN7, but drive is not compatible. I have reset my wireless connection and all the test gives a good result. When I try printing an element, as a recipe that has a print button, printing is no beep, no impression is given. I have this printer for some time and it was working fine until, mysteriously, it stopped and gave to this problem. Nothing will in the queue, at the same time things went in the queue but never printed. Help, please!

  Hi CaptainSteve,

  I'm sorry to hear that you have problems with your Officejet 6500 E709n.

  I have included a link to the driver Windows 7 given that you indicated that your CD is not the driver for Windows 7. HP has a wizard called printer install wizard for Windows 7 and Windows 8.  It will search for the best driver for your printer and your computer, and you went through to install the appropriate driver.

  I have also included a document on what measures to take when print jobs are stuck in the queue in case of problems. HP also has a utility shooting known as the printing and scanning doctor.  It is a diagnostic tool and solves many problems of printing, scanning and connectivity.

  Driver and HP Officejet Full Feature software

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-77752-2&CC=US&DLC=en&LC=en&os=4063&Product=3795406&sw_lang=

  You have problems to find your Windows 7 or Windows 8 print driver? Try the HP printer installation wizard

  http://support.HP.com/us-en/document/c02691615

  Unable to print? Print jobs are stuck in the print queue

  http://support.HP.com/us-en/document/c02205477

  Try printing HP and Scan Doctor for Windows

  http://support.HP.com/us-en/document/c03275041

• OfficeJet 6500 E710n problems scanning with Yosemite

  I have a MacBook Pro of the retina mid 2012 and have used my Officejet 6500 E710n z via Air Print, but now I upgraded from the Mavericks to Yosemite my scan feature is limited to webscan, with very basic features (I can't scan any other method proposed on these forums). My questions are what software may be available for me scan from my MBP or is it possible to use another driver of scan to improve scan options? How can I stop the Officejet make mistakes of permissions on my hard drive? It is time to invest in a different printer (I hope not)

  Here are the steps I took so far;

  I updated the firmware on my Officejet, this was to remove all the drivers of HP; Perhaps my biggest mistake, that I should let sleeping lying, but I wanted to print on custom paper and may now have the opportunity to do so at the expense of the ability to analyze correctly.

  I repaired disk permissions hard so many times (I tried to repeat the steps or other suggestions people made on these forums). On the last two that my MBP doesn't shut down, the screen goes black and the keyboard lights stay lit.

  I checked for software updates via the App Store. I noticed that it seems that HP did not produce software updated for this model of printing or scanning - which does not involve pilots Mavericks should work? In this case how would I be able to try again. Or HP can produce something in time (I feel that I have some knowledge on how to fix things, but always count on step-by-step assistance).

  I feel also very stupid, like reloading eveything in my preferences, printers and scanners, I noticed a standalone scanner, but no printer. I removed it and found my all in one printer instead. Now I'm wondering if this virtual scanner could me the flexibility I want (like so many people, I hate havig things that only half of the work).

  I hope I've offered a representation about what I do for two days and I hope that there is someone who may be able to help.

  Hello CLBMac,

  Welcome to the Forums of HP Support!

  I would like to start by saying that it is a great information post. You mention that the printer is added via AirPrint, if that's the case, AirPrint will only print.

  Since there is no option for you to install all software complete features of HP and drivers, you need to scan using the means of scanning Apple. Here are the different ways that you can scan: scanning in OS X v10.10 Yosemite without HP software.

  You will need to have the printer added as with complete pilot offered by Apple, not the driver AirPrint. In order to you have the most recent software available, install this: HP v3.0 for OS X printer drivers.

  Once installed, please remove the added printer like AirPrint (reset the printing system is an easy way, will also clearly be other printers, as appropriate), and then add the add new printer with the Officejet E710n driver.

  I hope this helps.

• OfficeJet 6500 E709a: Officejet 6500 E709a - cannot scan

  Hi all

  I have a HP Officejet 6500 E709a. My computer is running the operating system Windows 10 Pro x 64, and I have the latest software/drivers installed as downloaded from the HP website. When trying to browse the HP Solution Center, I click on the button "scan"document"which is in the software. After clicking, a small box appears which says "HP Scanning", but it is only about 2 seconds before closing, after which nothing ever happens. She is supposed to appear a settings window which allows me to set my scan and scan settings, but as I said, this never happens.

  Thank you all in advance for any help.

  Cole

  Analysis of the issues...

  Please try this scanning solution:

  HP extended Scan
  
  FTP://FTP.HP.com/pub/scanners/HPScanExt/HPScanExt.msi
  
  Once it has downloaded and installed, go to start > all programs > HP > HP Scan extended > Run "HP Scan extended.
  
  Let us know.

• OfficeJet 6500 e710n-z: scan and Fax no longer works

  Hello

  After working fine for a couple of years, scanner and fax on my Officejet 6500 functions do not work.  The print function is fine.

  Change that recent computer-wise is that I am switched to a Macbook Air (and upgraded to OS Mavericks) Macbook Pro, but all that was on my previous Mac was transferred to my Air of my LaCie support.

  When I try to scan a document, the preview function works fine but when I click on Scan, a small message says "Made scan of selected areas" but no scan is actually performed.

  When I try to send a fax, I can hear the tone on my phone line and the phone rings but the fax does not pick up.  I tried with several known fax numbers and it's always the same.  I almost never receive faxes so I can't say whether or not the receiver function works.

  Can someone advise?

  Thank you very much!

  Hi Super Dave,

  I was able to scan with the Apple Preview (even if Apple Image Capture did not work) so thank you so much for this!

  Any suggestion as to the fax?

  Thanks again!

• HP Officejet 6500 709n document scan problem

  My Officejet 6500 709n will only scan images. He says that I have to reinstall the HP Photosmart software, but I can't locate.  Does anyone know where to find it in the HP Web site

  Hi genny4664,

  Click on the link below and select your operating system to download the drivers and full software features.

  http://h10025.www1.HP.com/ewfrf/WC/softwareCategory?CC=US&DLC=en&lang=en&LC=en&Product=3795406&Task= &

• OfficeJet 6500 has more - Scan-to-Computer tasks can be reorganized or renamed?

  I have a HP OfficeJet 6500 has more (E710n-z) and have implemented the Scan of the computer which works very well.

  When I turn on the scan-to-computer of the screen of the printer, there are six different choices for the analysis-'Save as PDF,' 'Save as JPEG,' etc..

  Three appear on the first screen, and I have to scroll down to get over the next three years.

  My Questions are:

  1. Is there a way to rearrange the scan tasks so that I can change which three appear on the first screen of the printer?
  2. Is there a way to change the names of the tasks of the computer analysis?

  I'm on a Mac running (OSX 10.8.2) Mountain Lion

  Sorry, there is not a way to change the order on the display of the scan task.

  Also, you cannot change the name of the actual analysis to the task of the computer. The only thing you can change is the name real analysis of the case, sorry.

• OfficeJet 6500 has more scan

  OfficeJet 6500 a more Macbook operating system is Mountain Lion 10.8.2 connected wireless via the network. In black and white how fine scans and that make the settings I change to scan in color?

  Hello
  The workflow default scanning set up to scan documents in black and white. Be sure to change the settings for scanning to scan color documents:

  1 open the HP utility and select your device.
  2. based on Scan Settings open the "Scan to Computer".
  3. click on the tab scan tasks.
  4. Select the affected shortcut and click on change... (or double-click on the shortcut).
  5. in the section of scanning from an HP device, click the blue triangle to expand the menu.
  6. in the expanded menu now, open the drop-down next to the Mode
  7. now select the color option, and then click OK to save the changes. The next scanned using this workflow is displayed in color.

  Kind regards
  Shlomi

• HP Officejet Pro 8500 A910 Premium will not send fax from computer with Windows 8

  My printer was working fine on Win XP and I could fax directly from the printer or the computer.  I installed 8 32-bit Windows (I am under an older system that works very well for everything that I use it for - thank you very much) and downloaded the latest driver for HP large & software for Win 8 32-bit.  Everything works perfectly, except for the computer fax.

  If I run the test of the printer fax, the fax test PASSES.  If I run the test fax from the computer, the fax test PASSES.

  If I put documents into the feeder of the printer and use the features of fax printer, it Fax beautifully.

  It's only when I fax from the computer, the screen appears with the status of the queue, then state turns to cancelled each time.

  He has always worked on Win XP.

  The FAX and FAX printer driver for the printer-FAX appeared in Control Panel automatically when I installed the HP drivers/software update.  All the properties of the FAX printer seem good.

  I tried a usb connection and a connection of network ethernet, with the same results.

  Printing and scanning all work fine.  I really like this printer and I love it even more if I could figure out how to get by fax a document from the computer.

  When I say fax from the computer, I mean opening a document saying print, select Fax - HP Officejet Pro 8500 A910, filling the page of information by fax, selecting my cover page options and press send fax.  Everything like I used to do it before I upgraded to Win 8.  When I hit send fax, it is when I get the popup that fax is in queue, then it goes to cancelled.  No error codes are displayed, no clue as to why, no nothing.  If I print the document and put it in the printer tray I can using display printer fax without problem.

  Very weird.

  Well, I spoke with some of the engineers, and they suggested next steps. First of all, here's a thread on a forum of MS on the removal of an alternate driver.

  http://TechNet.Microsoft.com/en-us/library/cc730875.aspx

  Another thing to note is that in Win8, you can easily access the command prompt by pressing the windows key and typing "command prompt".

  In addition, I will PM you walk a few others on the removal of the remains of the software from the back-end of your PC. To be sure, you will need TO follow these instructions to the letter.

  Do these two things and let me know what happens after the installation of the printer again since the direct download link I already provided above.

  Let me know and have a great day!

• HP Officejet 6500 E710n-z how can I send faxes received

  I have a HP Officejet 6500 E710n-z set up like the wireless. I want to have all incoming faxes saved directly to my PC and not be printed. I can't find all the information on how to do it. There may be information on the DVD that comes with it, but I can't.

  I'm not bad with PC or printer/fax, so guidelines are expected to be fairly easy to follow.

  Any help would be greatly appreciated.

  Hey Dan,

  I know the message says Windows 8, but it should be able to get your program to open correctly.  Download and run the file linked in the thread located here.

  Let me know how it goes.

• HP Officejet 6500 E709a: Problem scanning from Officejet 6500 E709a iMac 10.7.5

  Hello

  When I try to scan a document from the scan button I get this message "no Scan option, refer to the documents of the unit. (The printer version is 4.2.1) When I use the print queue of the printer of the iMac, it will start scanning, the document by using the power charger, then stop with this message, "year error occurred while scanning in progress.  When tried again, nothing happens. If I stop or unplug the printer it will refresh and try again with the same results.

  I have disabled firewall several times and retries with the same results. Also deleted the printer in system preferences and reinstalled without change.  Connection is with USB cable. Printing/copying works very well. Do not fax.

  Thanks in advance for any help available.

  Hi Smeo ,

  I've provided the steps to repair disk permissions and how to reset the printing system.

  Fix permissions of the drive on the Mac:

  Close all applications.

  In the Apple menu, click OK, click Applications, and then click utilities.

  Double-click disk utility.

  Highlight your hard drive / partition on the left.

  Click on check and then repair disk permissions.

  

  Restart the computer...

  Reset the printing system:

  Note: This will remove all printers in the print and Fax/Scan, any printer deleted can be re-added later by clicking the sign plus (+) symbol.

  Click on the Apple icon and then click on System Preferences.

  Click on Printers & Scanners.

  Make a right click (or Ctrl + click) in the left white side panel, and then click Reset printing system.

  Click OK to confirm the reset.

  Type the name and the correct password.

  Click OK to reset the printing system.

  Then click on the sign to add the driver, highlight the printer +. (you may need to click the drop down menu to select the name of the printer) Then click the Add button.

  Test the printer and scanner.

  If you still experience problems, uninstall and download the latest drivers for 10.7 and install the software.

  Uninstalling the printer software.

  HP OfficeJet full feature software and drivers - OS X 10.7 Lion.

  I hope this helps.

  Thank you.

• HP Officejet 6500 a E710 scan function does not

  The HPHNDU sees the printer and test printing is successful. The HPSDU does not see the scanner.

  I already downloaded and reinstalled the software. Should I try again, who or what

  Enrico,

  The utility SDU identified that the scan Windows (WIA) must be deunstalled and reinstalled. I had already done yesterday without a positive result.

  I uninstalled and reinstalled the printer. Once more the scan function has stopped working at about 80% completed. I disabled Trend Titanium Internet Security and then worked the scan. So I "degenerate" the problem to technical support of Trend.

  Thanks a lot for you input.

  Best regards

  Brian

• OfficeJet 6500 wireless cannot scan

  I downloaded scan utility Dr. and it stops on the issue of WIA. I read the post explaining how to reset the service... and did it, but no sweeping. When running Scan Utility scanner sounded as he scanned and the printer says "scanning" and "full scan", and still I can't establish a connection to scan from windows fax/scan, (could not complete scan), or program paint, (impossible to extract the image from the camera), or as a garnish in UrL in the browser, (don't shoot any server error data). Unplugging, etc.. However, it prints via wireless very well.  Running win 7 (upgrade from vista) on HP Pavillion. What technical support helped me to connect to the printer and the PC a few years ago I think she used only a simple installation. It has scanned in the past... just haven't used in a year. THX

  I have the problem and the solution. Perhaps to Travis at HP, this will make sense. Then... I went into the measure of backup HP Media Drive HP Document manager. There, I found prΘcΘdentes and simply swept away by the Doc Manager perfectly! Don't know why nothing else has worked, or if just Doc Manager 'takes over' the function or what, but there is solution. Thanks Travis for help suggestions, which incidentally, I tried, but nothing else has worked. ? !

• HP Officejet 6500 Wireless 709: Scan error after upgrade to win 10

  "the analysis cannot be performed because another program or computer uses the network device.

  I tried all the fixes I found online, and nothing seems to work. I can scan is no longer simply... Fine, I can print. But can't scan. Need help please.

  Hello
  
  I'm glad to hear that your problem is solved and everything works fine now.
  
  Good day!