HP Officejet 6500 stopped scanning documents. Functions of the printer and copier still work

Similar Questions

• Officejet 6310 all-in-One fainted during the printing and copying

  I have an Officejet 6310 all-in-one.  I have Windows Vista.  Yesterday, I replaced the black cartridge with HP98.  Now when I make copies or print a document, print the page gets more light and more light, about 1/3 to 1/2 through the page and very light down by a horizontal white line through the text.  I cleaned the cartridge with a damp cloth, I ran the command of cartridges clean but also align the cartridges.  I turned off the printer and unplugged and restarted again.  When I run a self-test page, especially the black line went up to 2/3 of the way, then it is empty at the top and gets darker, then the last 1/3 is fine.  The test pattern shows a few holes in the grid to black.

  I just checked the cushion under the black ink cartridge and it is saturated with ink.  I don't know that is where the problem originated.  I would be very grateful of any advice to solve this problem.

  Thank you.

  Is it a HP cartridge or a charging/reman?  It seems to be a faulty cartridge.  If it is an original HP, then check the warranty of the cartridge as shown here.

  It is unlikely that the ink that you see in the field of the service station is the issue.  The ink that you see is the result of the normal maintenance routine that the printer uses to keep the printheads from clogging.  It is normal that there is ink in this area.

• Why my HP Officejet 6500 Wireless scan documents on my computer?

  I have a printer HP Officejet 6500 Wireless. I can print wireless from my PC to the printer, but when I try to scan it says "no option to Scan." Refer to device documentation to troubleshoot. Press OK. »

  I tried troubleshooting but nothing seems to work. It doesn't make sense to me that the printer works but the scanner does not work. The printer and the PC are certainly talk to each other, I can't just scan.

  Help, please!

  http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/how-do-I-enable-Web-scan/TD-p/1109565

• Install HP Officejet 6500 E709n failure - can't see the printer on the network

  My HP Officejet 6500 E709n refuses to acknowledge that he is already on the network a specific IP address and used by other computers in my house. How can I get this software install to work?  I have to let Windows 7 install its own version, which worked (sort of).  I prefer having the center of solutions for scanning, but the HP install software (full version), in contrast to the MS Windows 7 software, can't find the printer on the network, even when I give the software the exact IP address.

  (Yes, I uninstalled all the pieces I had to uninstall in Control Panel by the NSB instructions re-re-re-install software page.)

  Hi rchimes,

  Thank you for the update. If you are unable to get the problem solved after using the doctor print and Scan follow the steps to scrub the software on the computer and then reinstall it.

  First step: clear temp directory

  1. tap folder in the race or search programs and files of field

  2 Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).

  3. proceed to step 2 below

  Second step: downloaded and extracted to your system:

  1 download the drivers and full software features

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-77752-2&CC=US&DLC=en&LC=en&os=4063&Product=3795406&sw_lang=

  2. once the download is complete, double-click the file to extract the software.

  3. when the installation window opens, press the Cancel button to stop the installation

  4. tap folder in the race or search programs and files of field

  5. Locate and open the folder starting with 7z (example: 7zS2356)

  6. right click on the folder and select copy

  7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

  8 open the 7z, that you just copied on your desktop

  9 open the Util folder

  10 open the CCC folder

  11 start the uninstall_L4

  12. once the uninstall is complete, restart the computer

  13. run disk cleanup from the tools Accessories\ system under all programs folder

  14. download and install the latest version of Adobe flash player

  http://www.Adobe.com/support/flashplayer/downloads.html

  15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

  Let me know what you find?

• My new HP Officejet 6500 a does not appear in the printers and faxes

  The HP Officejet 6500 a printer is a wireless all-in-one with fax, print, copy, scan.  I don't intend to use the fax and who did not put in place.  But what displays in the start menu > printers and faxes is the fax but not the printer.  So I can't select it is my default printer.  This is the main problem.

  Which is OK - when I print (with the help of this device or another my printer), since the print page I can select which printer to use and as well the new printer and fax are displayed here.

  Misc info: my other (old) printer is HP psc 1300 all in one, is not wireless and includes a fax machine.
  I have Windows XP SP 3 v.2002.

  Hi desert Ginny,

  I suggest you to install the drivers by downloading it from the following HP support link and check if it helps:

  Download drivers - HP Officejet 6500 has e-all-in-One Printer series

  Also, take a look at the following link:

  Failed to configure a network printer by default for all Windows XP users

  I hope this helps.

• Photosmart D110 series scanner does not. Printer and copier functions work

  my HP photosmart series D110 scanner does not. Functions of the printer and copier are working.

  I downloaded and installed the latest upgrades to OS Maverick.  Any suggestions?

  Hi @B4inSF

  I can help you to scan to your Mac running 10.9.3.

  There is no full feature software and driver of HP, but the pilot of Mavericks v10.9 OS X for your printer is available through Apple Software Update (ASU).

  With this driver, you can still print and scan, you'll just have to scan from HP software. Scan to the computer from the printer control panel is available only when you use the HP scanning software, so it won't work because there is no scanning software HP as part of the Apple Software Update driver.

  Instead, you can scan using,

  • Method: scan from the print window & scanning

• Have HP J4680C, printing and copy work OK but I can't scan.

  Scan feature stop working after trying it out a HP software update. Print and copy still work normal. I can't open the solution center to select the type of analysis.

  Hello!!

  You just need to uninstall, then reinstall the printer on your computer, the best way to do it is go to hp.com then drivers and support and download the latest drivers in this way he already has the most recent updates for the printer.

• Photosmart 7510 stop scan to PC (Windows7). Diagnostics and help have not solved.

  Printer - Photosmart 7510.

  System: I'm on Windows 7 home premium 64-bit, I have Norton 360.  Laptop is Acer Aspire.

  Problem - Photosmart 7510 - scan is no longer to the PC.

  Software won't uninstall (so I can ' t reinstall)

  Connect the printer software installation impossible (he always recognizes the printer on the network)

  Scanner not recognized.  When I click on scan HP he says 7510 series unrecognized.  If I click on manage scans devices/printers, nothing happens apart from hourglass.

  I lived all the online help and scan doctor and spent 3 days on this.  Nothing seems to fix it or repair.

  The scanner, printer and copier what worked first implemented, including scanning to pc.

  Now, everything works apart from scanning to PC.

  A few days later the scanner to the computer stopped working and could not be recognized if clicked (for example to allow the scan to PC function).  Scanner the doctor then tried to uninstall and reinstall the software.  The basic device HP software won't uninstall, whether through the HP program or control panel.  There after the reboot, even when supposedly uninstalled.  I tried to reset the defaults on the printer, turn off the power sector, removing the printer from devices and printers, fixing and cleaning the registry errors, checking all relevant WIA and CPP are restarted and automatic according to the directives of this help: http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Photosmart-7510-won-t-scan/m-p/1749193/high... I followed all the HP help topics and have tried drivers updated and installation of HP.com.  My laptop was rebooted about 50 times in the last three days trying to get this resolved.

  When I click on the printer defined upward and the software it prompts you to connect the new printer.  It finds my 7510 (wireless), but says that it cannot install it.

  I can't do windows system restore, because there is no set of restore points.  I tried to disable firewall for connections and installation of the software.

  Various error messages appear:

  During the uninstallation using the control panel.

  "Scan to PC Activation App" needs closing (I can only find in the tasks of process manager I then complete the process)

  If I try to use the HP uninstall later said there is no uninstall HP.

  I have the original CD.

  Any ideas as to how my scan to PC to work again?

  Maybe this isn't the case in your situation, however, security software (firewall/anti-anti-virus/malware) can cause endless problems, depending on their configuration. Norton 360 is an extremely invasive program, part of what makes it so effective. But, get the settings to allow access install/uninstall the devices through 360 can be complicated. My advice before you try anything else, would be to disable Norton 360 (gives you regular intervals) then try Solution 3 in the Windows 7 of this troubleshooting document installation section:

  http://goo.GL/Qtbcf

• OfficeJet 6500 stopped 709n of print, print e-mail messages but does not print silkscreen.

  I deleted and reinstalled the driver software, I run WIN7, but drive is not compatible. I have reset my wireless connection and all the test gives a good result. When I try printing an element, as a recipe that has a print button, printing is no beep, no impression is given. I have this printer for some time and it was working fine until, mysteriously, it stopped and gave to this problem. Nothing will in the queue, at the same time things went in the queue but never printed. Help, please!

  Hi CaptainSteve,

  I'm sorry to hear that you have problems with your Officejet 6500 E709n.

  I have included a link to the driver Windows 7 given that you indicated that your CD is not the driver for Windows 7. HP has a wizard called printer install wizard for Windows 7 and Windows 8.  It will search for the best driver for your printer and your computer, and you went through to install the appropriate driver.

  I have also included a document on what measures to take when print jobs are stuck in the queue in case of problems. HP also has a utility shooting known as the printing and scanning doctor.  It is a diagnostic tool and solves many problems of printing, scanning and connectivity.

  Driver and HP Officejet Full Feature software

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-77752-2&CC=US&DLC=en&LC=en&os=4063&Product=3795406&sw_lang=

  You have problems to find your Windows 7 or Windows 8 print driver? Try the HP printer installation wizard

  http://support.HP.com/us-en/document/c02691615

  Unable to print? Print jobs are stuck in the print queue

  http://support.HP.com/us-en/document/c02205477

  Try printing HP and Scan Doctor for Windows

  http://support.HP.com/us-en/document/c03275041

• HP Officejet 6500 E710a: HP Officejet 6500 E710a Scan but not print

  I have a HP Officejet 6500 E710a.   He has worked with every other printer I connected to.  It can scan via the USB on my laptop Lenova connection but will not print documents.  I have Windows (Win 7).  I tried all the options troubleshooting including uninstall of the printer and allowing windows to find and automatically install it but no good.  Then, I made an update of the driver printer full of windows and tried with the latest dirvers HP Officejet 6500 Series E710a, but still not good.  The printer is connected directly to the laptop via the USB port - without hubs etc. What can I do now?

  Mysteriously, HP sent me an update tonight. I installed it.  I also reset my impression of parameters by default (not that she needed). Turned power off and then back on. Restarted my computer and magically something I am woring on since a week not working finally.  I PRINTED A TEST PAGE!  Thank you for reading my HP forum page. You are the best!

• HP Officejet 6500 has: scan problem with Officejet

  HP Officejet 6500 not scan unless the doctor feel is connected. Doctor says problems fixed (does not say there) but the printer still says: "the connection to the computer has been lost or the HP scanning application cannot detect the OCR software. I need to look for work and cannot afford the time to connect to the print doctor whenever I want to scan. Reloaded printing software and downloaded and saved IRIS OCR software but the scanner still does not work. I scanned on the same computer without any problems for the last year and have not changed anything. Printer works still well connected to the same computer. Any ideas? Thank you!

  Hi AussieBJ,

  Thank you for your answer!

  I recommend the following steps in the following order:

  • Uninstall the software. Uninstalling the printer software.
  • Clean boot the computer. How to perform a boot in Windows.
  • Disable all antivirus programs. Disable the anti-virus software.
  • Disable all firewall programs. The WF of end-to-end.
  • Create a new user account. Management of accounts of users and connections (Windows 8).
  • Reinstall using the printer HP install wizard for Windows.

  We will do that a try, and we will see what happens!

• OfficeJet 6500 E709n: New portable 10 Windows cannot print on Officejet 6500 E709n

  Just bought a Dell Inspiron with Windows 64-bit 10.  Cannot do print on my Officejet 6500 E709n.

  * I can print to this printer even using another computer Dell laptop running Windows 7

  * I have installed and uninstalled the printer a couple of different

  1. With the help of the HP Officejet Full Feature software and driver http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-6500-All-in-One-Printer-series---E709/3...
  2. Using a detection printer 10 Windows "add a printer".

  The results are the same.

  • Never test pages print (no reaction from the printer at all)
  • Printing and scanning doctor detects the printer and all the controls are ok.  Test page does not work, but it will print an internal test page

  Another symptom, if I right click on the printer icon and select "Printer Preferences", I get a windows error window:

  "Address of the 0x5d4982eb function caused a protection fault.  (exception code 0 x 0000005)  Some or all property pages are not displayed. »

  Hi @jhrhilltop,

  Welcome to the Forums of HP Support! I read your post and see that you cannot print after you install the printer on Windows 10. I will definitely do my best to help you. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  It does not resemble drivers for the printer installed correctly.

  Run all the updates of Windows on the computer.

  I would say to uninstall the printer software. Unlock the hidden administrator account, then install the printer on this account:

  Note: Do not connect the USB cable until you are prompted during the installation.
  Go to your Start menu and in the box "search programs and files", type CMD.
  CMD will fill as an option to search above, just right-click on it and "run as Administrator".
  Once opens in CMD (command prompt), type net user administrator / Active: Yes and press ENTER.
  Then, close CMD and then restart your computer.
  When your computer is on the newspaper in the new account which should show. It will be called Administrator and will not have a password on it.
  If your computer automatically connects to your account after reboot than to go to your Start menu, click the arrow next to 'shutdown' and choose 'change user '. Now log on to the administrator account, that we have just released.
  Under the administrator account, install the printer software.
  Test the printer.
  To disable the Admin account start at step 1 and type net user administrator / active: No..

  Test the printer.

  Please let me know the result and if there is anything else I can help you. Thank you.

• My Officejet 6500 E709 all in one will not print black.

  My HP Officejet 6500 E709n all-in-one will not print black.   All other colors work very well.  Have you tried what follows - new black cartridge installed, ran the print heads clean utility, made sure the wind was compatible black ink cartridge, turned printer off and restarted.  Print tests still not print black - other colors and images to print, but not text black or shades of black in images.  Any suggestions on how to fix or what needs to be repaired?  Thank you.

  Hi jim: I just had the same problem a few minutes ago. After having gone through all the troubleshooting steps, I realized it was all just a bad cartridge. The PIN on the printer heads were not reading the new cartridge, so nothing in black print could be printed. I installed a new black cartridge and I could resume my printing projects. I then contacted the HP store directly to report the faulty cartridge while they could send me a new, that I won't be out of pocket for a cartridge I bought directly from them.

  Hope this helps you with your problem.

• HP Officejet 6500 has MORE E709a double SIDED AUTOMATIC printing

  Hello
  My HP Officejet 6500 a PLUS E709a printer allows you to print automatically on both sides and now I have to do it manually. I tried to implement the duplex preferences automatically and the option is no longer there. I use a Windows 7 operating system

  It is now more clear...

  The HP Officejet 6500 has more (E710n) provide automatic duplex printing.

  For some reason, you have a different printer driver to a different model which do not provide for printing automatic duplex (HP Officejet 6500 (E709a).

  Be sure to remove the existing of the 6500 E709a by right clicking the icon. then click on remove the device and restart the PC.

  Click Start > all programs > HP

  Can see you the HP Officejet 6500 has more (E710n) listed?

  If so, rnter this folder and click on reconfigure device / device update / update IP address and follow the steps to reconfigure the device.

  If you can see only the HP Officejet 6500 (E709a) listed, it means that you have incorrectly installed software.

  Make sure to remove the installed printer software HP through the control panel > Profgrams and features > uninstall a program.

  Then download and install the appropriate software below:

  http://ftp.HP.com/pub/softlib/software12/COL34830/MP-86366-3/OJ6500_E710n-z_231.exe

  Kind regards

  Shlomi

• OfficeJet 6500 q: connect to wifi with the new WEP key

  6500 worked well with open wifi wireless.    The system now has a WEP key.  MAC filtering is off.

  I can't get the 6500 a connect.

  The setting up of Assistant see the network and displays the SSID.

  When I entered the WEP key it will not connect

  I restarted everything.

  Does not work

  All other devices are connected on the WEP key

  What can I try next?

  Wine

  Hey @godlesv,

  Thanks for posting in the Forum from HP Support.

  I want to help you get your HP Officejet 6500 a more e-All-in-One printer connected to your wireless network.

  The following article is an excellent resource for establishing connectivity to the printer:

  How to find the password WEP or WPA key for your wireless network

  In particular, I suggest that you check the WEP or WPA you use to connect to your network is exact (these passwords are always case sensitive and very precise).

  In accordance with article supra, here how to:

  Find the password in Windows 7

  1. Click on the wireless icon () on the taskbar.