Photosmart 7510 stop scan to PC (Windows7). Diagnostics and help have not solved.

Printer - Photosmart 7510.

System: I'm on Windows 7 home premium 64-bit, I have Norton 360.  Laptop is Acer Aspire.

Problem - Photosmart 7510 - scan is no longer to the PC.

Software won't uninstall (so I can ' t reinstall)

Connect the printer software installation impossible (he always recognizes the printer on the network)

Scanner not recognized.  When I click on scan HP he says 7510 series unrecognized.  If I click on manage scans devices/printers, nothing happens apart from hourglass.

I lived all the online help and scan doctor and spent 3 days on this.  Nothing seems to fix it or repair.

The scanner, printer and copier what worked first implemented, including scanning to pc.

Now, everything works apart from scanning to PC.

A few days later the scanner to the computer stopped working and could not be recognized if clicked (for example to allow the scan to PC function).  Scanner the doctor then tried to uninstall and reinstall the software.  The basic device HP software won't uninstall, whether through the HP program or control panel.  There after the reboot, even when supposedly uninstalled.  I tried to reset the defaults on the printer, turn off the power sector, removing the printer from devices and printers, fixing and cleaning the registry errors, checking all relevant WIA and CPP are restarted and automatic according to the directives of this help: http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Photosmart-7510-won-t-scan/m-p/1749193/high... I followed all the HP help topics and have tried drivers updated and installation of HP.com.  My laptop was rebooted about 50 times in the last three days trying to get this resolved.

When I click on the printer defined upward and the software it prompts you to connect the new printer.  It finds my 7510 (wireless), but says that it cannot install it.

I can't do windows system restore, because there is no set of restore points.  I tried to disable firewall for connections and installation of the software.

Various error messages appear:

During the uninstallation using the control panel.

"Scan to PC Activation App" needs closing (I can only find in the tasks of process manager I then complete the process)

If I try to use the HP uninstall later said there is no uninstall HP.

I have the original CD.

Any ideas as to how my scan to PC to work again?

Maybe this isn't the case in your situation, however, security software (firewall/anti-anti-virus/malware) can cause endless problems, depending on their configuration. Norton 360 is an extremely invasive program, part of what makes it so effective. But, get the settings to allow access install/uninstall the devices through 360 can be complicated. My advice before you try anything else, would be to disable Norton 360 (gives you regular intervals) then try Solution 3 in the Windows 7 of this troubleshooting document installation section:

http://goo.GL/Qtbcf

Tags: HP Printers

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