HP Officejet 7000 Wide Format: HP 7000 809 does not print the data

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• My HP Officejet 4630e all-in-one does not print the date and time on the fax header

  I followed all the instructions of configuration / Date and time are set correctly but only name and phone number show on the fax header when sending fax.  How can I get the date and time to print as well?

  Thank you for your help

  Hi doggynut4,

  Welcome to the HP Support forums.  I understand that you want to add the date and time to your fax header.

  Your user guide indicates that only the name and fax number can be entered for the fax header (found on page 49). I even confirmed this on my Officejet 4630.  I apologise for any inconvenience this may cause.

  User's Guide e-All-in-One Series Officejet 4630

• HP Officejet Pro 8500 a Premium: HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.

  HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.  I constantly get a message that the computer cannot communicate with the printer.   Not only it will be not be printed docs, it will not print web pages using 11 IE or Google Chrome.

  I used print and Scan of doctor, he always reports there are no questions and print page one same test so I can not print anything else.

  Whenever I want to print, I have to restart the computer.  After the reboot, I have a chance to print.   This problem started on February 15, 2015.

  My operating system is Windows 8.1.   I have unintalled HP, rebooted, and then reinstalled the software software:

  OJ8500_A910_1315 - 1.exe

  HP Print and Scan - HPPSdr.exe doctor

  HPSupportSolutionsFramework - 11.51.0049.msi

  All versions were last uploaded on 4 April 2015.

  I have a home wireless network (router Ubee DDW366).  All other devices in the House will be printed on the printer of 8500 has no problems: 2 Toshiba laptops, 2 Android phones and 1FireHD.

  The desk top is installed with a network card Netgear, I don't know the model, but I had it tested by a PC technology to verify that the card works.   The card and 8.1 of Windows have been installed on January 3, 2015.

  I have run virus scans and analyzes malware.  Whenever they show that there are no problems with my desktop computer.  What kind of desktop? Specially designed for my listing of... without brand computer parts store.  ASUS motherboard P6X580 Premium.  Now I will probably get hacked!

  I'm at my wits end.  And it's frustrating when I need to print something and the system hangs.  I often use screen printing to a word document to save in order to restart... but then I lose all sorts of features when I pick up what I needed.  It is also a time consuming.

  This printer we served well for two years and I have expensive cartridges pending; another two cycles of recharge.

  Help?

  Addendum: can I scan with the HP printer help.  I open the HP printer assistant, he "gets" the printer information, then I select "scan a document or photo" and the printer answers.   I have no problem with the sweep.

  It has been awhile, but I played on something you wrote.  "There could be a software conflict with the HP software" everything worked very well... impression was shifted at best; just didn't know if it would work.  So I would eliminate a program, reboot clean, try to print, and then reinstall the software.  I finally found the culprit.  I had a program running in the background, occasionally.  When it ran, HP does not print.  Stop the program and I was able to print... Do not have a problem since I found it... I do not say that it was a software to share files... so I replaced since this program with something else that doesn't cause problems...  It took a long time and I couldn't work the question every day.... but I can say that I have problems printing for the past 5 days!  I can print with confidence.

• After you configure the new printer Hp Officejet Pro 8625 on Windows 7, it will not print the page of 'test' I need help!

  After setting up my new printer Hp Officejet Pro 8625 on Windows 7, it will not print the Page of 'Test '.  I need help!

  Also, when I roll over the image of the printer in the task bar, he says '0' of documents, so that it does not print.

  After setting up my new printer Hp Officejet Pro 8625 on Windows 7, it will not print the Page of 'Test '.  I need help!

  Also, when I roll over the image of the printer in the task bar, he says '0' of documents, so that it does not print.

  Thanks to everyone who responded to my help regarding my Hp OJ Pro 8625.  After all, I ended up doing a clean reinstall of my MS Windows 7, and reinstalling the Hp JO 8625 Pro software and that's all working now.  Some hoe there is a glitch in my Windows 7 that did not leave the Hp software to install correctly.  Once again thank YOU ALL!

• HP Officejet Pro 8600 more indicates 'missing or does not print head ". I followed HP 4 instruct. Help

  HP Officejet Pro 8600 more indicates 'missing or does not print head ". I did 4 HP instructions and now I'm #4: contact HP. I cleaned the heads, replaced the 4 cartridges, removed and replaced the unit restarted, everything. Now what?

  There is a document with measures to help address the missing or condition is not the print head.  This document can be found here.

  From your post, I understand that you did some the most of these steps, but run Solution 4: replace the print head.

  If you are still in warranty, HP can replace the printer/printhead without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

  HP Technical Support call case form:

  https://h10025.www1.HP.com/ewfrf/wc/phoneInput?cc=us&DLC=en&LC=en&product=5061082

• HP Officejet 6500 a Plus: black ink cartridge does not print

  I have a HP Officejet 6500 a and have an operating system of Windows 10 on a Dell Inspiron 15R.  The printer does not print any black ink. I have genuine HP cartridges and the black cartridge is about 75% full. It was working properly until this morning. I downloaded your troubleshooting and everything seems fine. I ran the program cleaning head several times, but I can't always get black ink on a page. The other colors are fine. After the second head cleaning, I got a very small black image, but head cleaning has resulted in no black ink. I made sure that the wind had been reached on the cartridge and this problem occurs with wireless and hard wired connections. Time before, it happened and when I replaced the cartridge, it worked. After reading some of the messages on the map, it seems not to be the solution. I also hesitate to throw a cartridge that is only 25% used. Can you help me?

  Hello @robertj138,

• OfficeJet Pro 8610 does not print the files, but other things work

  Hello

  I want to install a whole new 8610 to our computer with WIndows 8.1 HP's OfficeJet Pro and I use a USB cable.

  I installed everything correctly according to the setting (green controls along the + "full installation") and the printer is set as default (also with the green check mark).

  There is communication between the two because I can print test pages (head alignment, etc.) for HP printer app and I can also scan a doc to the PC successfully.

  Despite the light the printer in the print menu, when you try to print, I can't any print file from PC to the printer, an email or a Word doc.

  And what baffles me, is that I can see the printed file go into the queue for a bit of treatment, then it disappears as if it's done, but it is not an activity of the printer.

  I completely uninstalled and reinstalled nothing doesn't.

  This should take 10 minutes to Setup, and I just don't understand.

  Thanks for your help.

  Hi Ringo1115.

  You might try the recommendation at the following link.   If this does not resolve your problem, you might want to try the tool print and scan diagnostic.

  If one of them resolve your problem, please write it down as resolved.  In this way, others may benefit from your experience.

  I hope this helps you...

• All-in-one HP OfficeJet 8610: All in one HP 8610 does not print right to police

  Hello

  you just bought a new HP all-in-one officejet 8610 to replace my 8600.

  I use a police - Babylon5 hollow - to print a message (like "COPY") to the text, in red (but result in black or any other color is the same).

  While my 8600 (and all my other printers) does it perfectly, the 8610 messes things.

  The lines of the police (I use the 50 size) are so thin that the text is as good as not there.

  I checked the settings of the printer, and they are substantially the same as for the 8600.

  Any ideas? I use this font for years, and I am very attached to it :-)

  Thank you

  Leo

  Hello

  It is not the solution, but I solved my problem by using another font.

  Thanks for the support,

  Leo

• Pavilion 17-e013nr: dvd will not play some formats that played before, does not recognize the format of bup.

  Computer will not play a dvd it has played previously. The dvd is in a bup format. I cleaned up some new downloads out of my computer and am thinkgin can I have deleted the program for my dvd media.

  Hello

  I think he must have other formats too, not only BUP. Please try the video player next, he'll play almost all video formats.

  http://www.videolan.org/VLC/download-Windows.html

  Kind regards.

• HP OfficeJet Pro 6978: Mac (OS 10.10) does not print on HP OfficeJet Pro 6978 via wireless

  I can't print wireless on my home network.  HPOffice Jet Pro 6978 recognizes and is set up to the wireless network (wireless logo turned blue) and my MacBook Pro (OS X 10.10 Yosemite) is connected to the wireless network, but they are not connected to each other.

  I downloaded, installed, deleted and performed the installation from the website 123.hp.com/setup.

  Any suggestions are greatly appreciated! I'll check back on a regular basis today to provide the requested information.

  Thank you!

  Bruce

  Thank you for continuing advice.

  I was able to access the configuration of the router device online.

  As one of the submenus to the local network, called "Wireless Interface", I met it.  It sounds like I should disable HomePNA.

  What the output drop-down jack August?  The other option is RJ-11.

  Then what should I do?  Try to connect to my other MacBook?  Or should I unplug and "reboot" first the router?

  Thank you!  Bruce

  

• OFFICEJET V40: HP OFFICEJET V40 DOES NOT PRINT THE TEST PAGE

  Printing a test page only prints the top line of the test page.

  This printer work with Windows 7 for me.

  I tried to print a document in word with the same result (only the top line of the document will be printed - and errors)

  UNINSTALLING THE SOFTWARE OF PRINTER DRIVER THROUGH THE DEVICE MANAGER SOLVES THE PROBLEM.

  I HAD TO DO SINCE THE DEVICE MANAGER - JUST REMOVE THE DEVICE FROM THE CONSOLE OF THE MACHINE

  SEEMS NOT TO DELETE THE DRIVER SOFTWARE.  AFTER RESTARTING, I RAN THE HP INSTALLATION WIZARD

  THAT FIXED THE PROBLEM AND TEST PRINT WORKS Thank YOU!

• HP OfficeJet Pro 8500 has: HP8500A does not print the programs in Microsoft office in color

  I don't really know when this problem started, as I often do not print Microsoft Office files on this printer, but today I tried to print things in 2013 of Microsoft Office.  Even if the grayscale setting has been disabled - they always printed on this printer in grayscale.  I tried to print on two of my other printers and they printed color very well with similar settings for these printers.  I tried to print my email address on the 8500 - it printed color very well.  I tried to print photos with photo gallery and my 8500 them printed in color as well, so it doesn't seem to be a problem with one of the cartridges in the printer color such that it will print color with other applications.

  I restarted my HP8500A, and I got the same results.  I restarted my computer, the same results.  I went ahead, downloaded and installed Microsoft Update Office 2016 think there must be a problem somewhere.  It made no difference.  When I print to the 8500 with shades of gray turned off in Word and print selected in Publisher - RGB I'm still printing in grayscale.  I take the same documents and I print on my other printers (HP Photomart C5580 All in One) and HP Deskjet 1000 and the same Microsoft Office 2016 documents will be printed in colour on both printers.  I'm running out of ideas to try to correct the problem. Any ideas?

  Thanks for your reply.  After trying a few other things, I saw that page print test HP and the Scan doctor kept coming out in grayscale, but still the print quality diagnostics Page was in color and everything was reported as good.  I just decided when all else fails, uninstall the printer driver and then reinstalled as it was the last thing to reset.  I have restarted everything, kept my fingers crossed and all print in perfect color!  For now at least!  So, I would say that my problem is solved and if it happens again, I'll uninstall and reinstall to try to resolve that obviously some sort of glitch mounted in the driver software.

• Does not display the data of Apple users in PDF format

  Hello

  We have created a form using Acrobat 9.  The form can be completed and saved, so people can send to us.

  Whenever I receive a form someone who uses an Apple, the characters they typed, do not appear in the boxes unless you click on the area where the data should be.  It does not print the data either.

  For example, let's say I have the part of the form where people with type a paragraph.  When they e-mail form more, it is empty... unless I click on the box that the data is, they, it turns out.  This only happens with Apple users.

  You have any ideas on why this is and how to fix?

  Thank you!

  Dave

  In Acrobat 9, you would select: forms > manage form data > export data

  export, and:

  Forms > manage form data > import data

• OfficeJet 6500 e709: prints w / scale on the left margin and does not print right side of the page

  Prints with a wide margin and does not print the last 2 "or 3" on the right side of the page. This occurs even when the value of the left margin to little or none.

  HP trouble shoot said there is nothing wrong and test page prints fine.  Then back to the problem so try to print.

  HI @philg2,

  I see your thoughts produce a wide margin left and right of the page is cut off. What program are you printing from, and this occurs when you print from all programs or just a particular program?

  I see your post that this is not happening when you print a test page, so I think the problem is somehow related to the driver or program that you use. Let's start with the HP print and Scan Doctor is a free utility (tool) that allows to quickly resolve problems printing, scanning and connectivity, including but not limited to:

  • Connectivity:

    USB: Check that the USB connection from your computer to the HP product works properly.

    Network: Verifies that the network connection between your computer and your network is working properly.

  • Device Status Test: checks the errors of the device, such as paper, paper jams, stands transport and paper issues and provides instructions to resolve the error.

  • Driver: checks the driver missing or corrupt files.

  • Device Manager: check the problems in Device Manager that could prevent printing.

  • Device online: check if the product has been suspended or put in offline and then sets the State back in line if necessary.

  • Print queue: checks and clears pending print jobs in the print queue (a newspaper for printing waiting to print).

  • Port Match: check the port settings for the HP product.

  • Device conflicts: check the conflicts with other drivers, such as the other brands of printers.

  • Ink issues: check the cartridges and the ink levels for issues that affect the print quality.

  • Print settings: check and adjust the print quality settings.

  • Test print: print a test page for the assessment of the print quality and provides options for cleaning and if necessary print head alignment.

  • Scan tests: check the scanning mechanism, drivers, and registry entries.

  Source:try the HP Print and Scan Doctor for Windows

  Click here to download and run the print and Scan Doctor > > www.hp.com/go/tools

  If this does not resolve the problem, after back and let me know if there are all the symbols except the Green checkmarks and what they are next of course. The key is not always easy to identify the key and check mart are in the green circle.

  • If you see only the Green checkmarks (), the tool did not find any problem.

  • If you see green sides (), the utility identified a problem and fix it automatically.

  • If you see yellow exclamation points (), the test failed and requires monitoring of the user, but the step was ignored.

  • If you see a red X (), follow the onscreen instructions to fix the problem.

  Thanks, I look forward to hearing back on your part.

• OfficeJet 6500 intermittently does not print half of the last line in the lower doc

  Using an Officejet 6500 E709a connected to Windows 7 64-bit PC via ethernet LAN.  Intermittently, the printer is unable to print a part of the last line of the document.  A 12 point font for example it does not print the bottom half of the letters on the last line of text.  What software (word, excel, PDF, etc.) and it does not matter hwer on the page of the last line falls.  It occurs only on the last page of multipage documents.

  Try that and see if it helps the question:

  1. In the Windows taskbar, click the Windows icon ( ), type control printers in the Search text box and press ENTER. The Printers window opens.