HP OfficeJet Pro 6978: Mac (OS 10.10) does not print on HP OfficeJet Pro 6978 via wireless

Similar Questions

• WIRELESS SCANNING HP PRINTER FOR MAC OS X LION DOES NOT - PRINTER SAYS COUNT NOT DETECTED?

  Hi there I just do a fresh install of lion on my Apple Imac - 27 "and did the UPDATE SOFTWARE Apple to install new drivers for my printer Officejet Pro 8500 A910. When I had previously snow leopard I used the installation cd to set up the printer and I could scan the computer to the printer - my computer is displayed in the analyze menu on the printer - after I installed Lion and did a new install of HP drivers via UPDATE APPLE HP prescribed this feature is not WORKING? Is anyone else having a similar problem? What is strange, is the UTILITY of HP software on the mac can see the printer - I can print to it - even USE THE SCAN SOFTWARE on the COMPUTER and BUT I can NOT put in WORK SCAN wireless using the HP printer menus? Any help would be welcome

  TO THE RIGHT, EVERYONE I'VE CORRECTED THIS PROBLEM

  HP has released a package of LION AIO for our printer - just go to the website of support for your printer and locate the AIO - install - package and you'll find EVERYTHING WORKS! -you will notice that they have improved the utility for Apple Lion HP slightly during the last row IT WILL BE SCAN TO COMPUTER and it will SHOW a GREEN LIGHT that says connected - THANKS a LOT for ALL YOUR INPUT!

• OfficeJet Pro 8620: Does not print color

  My 8620 Pro Offoce prints only in black except when I print a test page. I have a Mac running OS X El Capitan. I have updated the drivers so that changed with hp ink cartridges ink cartridges. I can't understand why nothing prints in color. Can anyone help?

  Welcome to the HP community @Walt_1,

  I wanted to tender hand to try to help with the problem you are having with your Mac running 10.11 does not print black when you use your Officejet 8620. As the test print black pages, we know that the printer itself works fine, and the problem is software partner. Here are some steps I suggest for you to try.

  • Reset the printing system
  • Restart the Mac.
  • Click on this link, download and run the HP Easy Start to install the printer.
  • In addition, to download this driver: HP v3.1 for OS X printer drivers.
  • Try to print from a few different programs from your Mac to test printing.

  Let me know the results if you please!

  Testify of my answer by hitting the thumbs to the top slot

  Click on the button "Accept as Solution" if I helped you reach a solution.
  

  Good luck, I hope this information helps

• HP Officejet Pro 8620 does not print, but the document is sent to the printer without error

  I bought a HP Officejet Pro 8620 and connect 2 computers via a wireless connection with the latest driver.
  In the first computer (windows 7) I can print without any problem
  On the second one (windows 8), when I try to print, I can see in the windows printer spooler file that I'm going to print. The file is sent to the printer, without error, BUT nothing happens.
  I already tried reinstalling the drivers, restart the computer, the printer. I tried to connect to a wired network. It still does not. It's very weird but I got no error, just does not print. I thought that the printer does not work, but on the second computer I can print.
  Thank you for your advice

  Hello

  Please download and run the HP print and Scan Doctor www.hp.com/go/tools

• HP OfficeJet Pro 8600: HP OfficeJet Pro 8600, connected to the local network but does not print a printer on the same LAN

  HP OfficeJet Pro 8600, connected to the local network but cannot print printer on the same local network.

  Work tried fixing it but all attempts fail.

  Firewall disabled.

  Printer recognizes the router's LAN.

  Was also pointed out that the port does not communicate, can not remove it; Cannot add another...

  Printer does not print.

  How can I fix?

  Hi @AnnisMonadjem,

  Welcome to the Forums of HP Support!

  I understand that you are unable to print to your printer HP Officejet Pro 8600. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  When you say 'LAN', are you referring to the network or you try to share the printer on the network?

  How is the printer connected? (Ethernet/WiFi)

  If you have noticed that the port is causing problems, please download and run the print and Scan doctor, it will be probably diagnose and fix the problem you are experiencing.

  What were the results when you ran the Print and Scan Doctor? (she print or scan, error messages)

  HP has several Officejet Pro 8600 series.

  What is the name and the product number of your printer? How can I find my model number or product number?

  • Update the firmware of the printer.
  • Don't hide the SSID (network name).
  • What type of encryption are you helping? HP recommends WPA and WPA2.
  • You have a double router broadband? Make sure that the two groups were not the same network name.

  If the problem persists, you may encounter an IP address conflict. It's a good idea to assign the printer a static IP address outside your DHCP range. For example, some routers default DHCP is located between 192.168.0.100 to 192.168.0.200. So, I would use 192.168.0.232.

  To assign the static IP address, use the following steps as a guide.

  • Print a Page of Network Configuration menu of the printer front panel. Note the IP printer. IPV4 address
  • Type the IP address in the browser to bring up the SAP.
  • Choose the network tab, then wireless on the left side, and then select the IPv4 tab.
  • Select Manual IP.
  • Enter your IP address manual (192.168.0.232)
  • Enter 255.255.255.0 for the subnet mask, except if it is different.
  • Enter the IP address of your router that sits on the Network Configuration Page) for the default gateway.
  • Please, click on manual DNS server. For the preferred DNS Server Manual please enter 8.8.8.8 and the Alternate DNS Server Manual, please enter 8.8.4.4.
  • Click on apply.
  • Restart the router, the printer and the computer.
  • Test printing and scanning.

  If the problem persists, download and run this patch rollup: resolving printing issues in Windows 7 and Windows Server 2008 R2

  • Try printing and scanning.

  In addition, if you are still having problems try the steps in this guide, HP printers - "offline" Status Message printer (Windows 7).

  Continue on, if the problem persists.

  Important!   Delete the temporary files and folders by using the disk cleanup utility

  1. Open the disk cleanup utility:

• HP Officejet Pro 8600: Recently a fax pops up when I try to print photos and the picture does not print

  We have a printer all-in-one HP Officejet Pro 8600 operating from a desktop HP with Windows 7. Recently, in the last two weeks my wife told me, we cannot print photos. The documents appear to be printed without a problem, but when trying to print a photo we get a window titled 'Send Fax - HP Officejet Pro 8600'. We have never used or even hung fax capablitly since we have owned this printer (maybe 2-3 years). All of a sudden, this window is displayed when we try to print a photo and the photo does not print.  I can't tell you that my wife did not hit accidentally a wrong button somewhere down the line, but she says she does not. I tried to attach a screenshot of the window, but for some reason that it does not take it. It's probably something very simple, but technically challenged myself, I can't understand. Help, please.

  Thank you

  Vince Pellerito

  Print picture of what program?  Some programs to keep their own default values for the printer.  It seems that the default printer for the printing of the photo program has been set to Fax.  Try to open the program, select the Officejet Pro 8600 as the printer rather than the Officejet Pro 8600 fax.

• Officejet 6310 does not print in color but Mac prints a color scan

  Officejet 6310 does not print in color but Mac prints a color scan

  Awesome!

  Thank you very much.

• OfficeJt Pro 8620: OfficeJet pro 8620 does not print

  My new 8620 habit simply printed.

  Scan and these images successfully appears on the laptop.  Wireless connection is strong and recognized.  can print from 2 different iPhones, but nothing of the laptop.

  Print Manager and HP Web site so tell me the printer is online and ready, and is the default printer recognized and there is no problem with the printer.

  Same printing page Web HP EWS but nothing else of the laptop may print

  Running HP Print & Scan Dr. (about 4 times) and the test page does not print, but I can print the internal test page.  Then say it is a software problem and uninstall.

  Have uninstalled and reinstalled twice, completely deleted printer off, unplugged, ALL but nothing doesn't make this stupid boring piece of manure impression

  Not sure whether I'm under Windows 10 32 or 64 bits.  Remember exactly where to find this info.

  Urgent need help I have work to do.

  Thank you

  Hello

  Thank you for using the HP forum.

  Have you tried to install the HP printer software?

  You can download and install the software FULL of HP printing features to win 10 (32/64-bit):

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8620-e-all-in-one-printer-series/5367611/model/5367613#Z7_3054ICK0K8UDA0AQC11TA930C7

  Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

  Let us know if it works and what are the errors that you see.

  We recommend that you uninstall before reinstalling the previous software.

  Hope that helps.

• All-in-one HP Officejet 4635: my HP Officejet 4635 all-in-one printer does not print since upgrading to Mac 10.10.1.

  All-in-one HP Officejet 4635 does not print since upgrading to Mac 10.10.1. Any suggestions? Thank you!!!

  Hi brenHP4630,

  You might want to try updating the driver for your specific operating system. You can find the download HERE.

• HP Officejet Pro 8600: Printer does not print in color

  I just got the color cartridges refilled at Costco. Now, my printer does not print in color.  I printed out a diagnosis and cartridges are showing that they are full.  The actual color of magenta is a deep rose, so I know that some of the magenta is crossing. Cyan (blue) and yellow printed black on diagnostic tests.  I know that Costco filled cartridges with the appropriate color because I can see the color on/in the cartridge.  Suggestions on what to try? I bought the printer on January 27, 2013.

  Hi @monitons,

  Welcome to the Forums of HP Support!

  I see that your HP Officejet Pro 8600 printer will print correctly since fill you the ink cartridges. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution" if I helped successfully will solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand the frustration you are experiencing.  It seems that there is a problem with the print head or ink cartridges.

  To determine the cause, I would like to use this document:

  • Fixing poor print quality

  If the problem persists, I suggest you try a new complete set of ink cartridges.

  How many times have you filled out the ink in these cartridges?

  TIP: Reloaded cartridges can stop functioning over time, if the nozzle one chip or ink is damaged.

  Note: HP recommends you to use genuine HP cartridges. HP does not guarantee the quality or reliability of cartridges HP cartridges refilled HP.

  If you have completed all the above steps and your product still has a problem, service the product.

  Contact HP for service in all countries except Asia-Pacific.
  First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
  Cost of repair out-of-warranty printers may apply.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on options contact HP - click Get phone number
  File number and phone number are displayed.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• HP Officejet Pro 8500 a Premium: HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.

  HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.  I constantly get a message that the computer cannot communicate with the printer.   Not only it will be not be printed docs, it will not print web pages using 11 IE or Google Chrome.

  I used print and Scan of doctor, he always reports there are no questions and print page one same test so I can not print anything else.

  Whenever I want to print, I have to restart the computer.  After the reboot, I have a chance to print.   This problem started on February 15, 2015.

  My operating system is Windows 8.1.   I have unintalled HP, rebooted, and then reinstalled the software software:

  OJ8500_A910_1315 - 1.exe

  HP Print and Scan - HPPSdr.exe doctor

  HPSupportSolutionsFramework - 11.51.0049.msi

  All versions were last uploaded on 4 April 2015.

  I have a home wireless network (router Ubee DDW366).  All other devices in the House will be printed on the printer of 8500 has no problems: 2 Toshiba laptops, 2 Android phones and 1FireHD.

  The desk top is installed with a network card Netgear, I don't know the model, but I had it tested by a PC technology to verify that the card works.   The card and 8.1 of Windows have been installed on January 3, 2015.

  I have run virus scans and analyzes malware.  Whenever they show that there are no problems with my desktop computer.  What kind of desktop? Specially designed for my listing of... without brand computer parts store.  ASUS motherboard P6X580 Premium.  Now I will probably get hacked!

  I'm at my wits end.  And it's frustrating when I need to print something and the system hangs.  I often use screen printing to a word document to save in order to restart... but then I lose all sorts of features when I pick up what I needed.  It is also a time consuming.

  This printer we served well for two years and I have expensive cartridges pending; another two cycles of recharge.

  Help?

  Addendum: can I scan with the HP printer help.  I open the HP printer assistant, he "gets" the printer information, then I select "scan a document or photo" and the printer answers.   I have no problem with the sweep.

  It has been awhile, but I played on something you wrote.  "There could be a software conflict with the HP software" everything worked very well... impression was shifted at best; just didn't know if it would work.  So I would eliminate a program, reboot clean, try to print, and then reinstall the software.  I finally found the culprit.  I had a program running in the background, occasionally.  When it ran, HP does not print.  Stop the program and I was able to print... Do not have a problem since I found it... I do not say that it was a software to share files... so I replaced since this program with something else that doesn't cause problems...  It took a long time and I couldn't work the question every day.... but I can say that I have problems printing for the past 5 days!  I can print with confidence.

• HP Officejet Pro 8600 more indicates 'missing or does not print head ". I followed HP 4 instruct. Help

  HP Officejet Pro 8600 more indicates 'missing or does not print head ". I did 4 HP instructions and now I'm #4: contact HP. I cleaned the heads, replaced the 4 cartridges, removed and replaced the unit restarted, everything. Now what?

  There is a document with measures to help address the missing or condition is not the print head.  This document can be found here.

  From your post, I understand that you did some the most of these steps, but run Solution 4: replace the print head.

  If you are still in warranty, HP can replace the printer/printhead without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

  HP Technical Support call case form:

  https://h10025.www1.HP.com/ewfrf/wc/phoneInput?cc=us&DLC=en&LC=en&product=5061082

• OfficeJet 8600 does not print faxes

  OfficeJet Pro 8600 more.  Windows 7.  Printer receives a fax but does not print.  Go to tools Fax and select fax reprint in memory.  How can I put it all simply print faxes as they come?

  You are welcome.  In fact, I thank you for your patience with me.  This looks like a simple décor, such as Fax To PC is turned on.  How the printer is connected (USB, Ethernet or wireless)?

  Do you get a fax notifications on your computer?  I created a digital Fax folder using the digital Fax Setup Wizard and it asks if you want to automatically print incoming faxes.  I will include a picture and let me know if this configuration page looks familiar.

  

  -Setting up digital fax HP to save received faxes to your computer- click on this link for more information about the digital fax to PC configuration.

  The best way to know if put you it in place is to go into your basic fax settings and select HP digital fax at the bottom of this menu.  If he tells you to complete the installation, then you have not done this.

  I think that maybe it's the feature prevents printing immediately your fax.  This will work only if you have set up the printer on a wireless network.

• I'm on a mac and my printer does not print

  I'm on a mac and it sends the document to my printer (Hp Photosmart 4680 all-in-one), but the printer does not print. My printer worked fine and now it will not print. I'm doing something wrong. This has happened once before and I am frustrated with and left for about 2 days, I had tried everything I could think of, unplug the unit for an hour or more, uninstalling and reinstalling, checked ink levels they were very good. Then all of a sudden, he started working again. I turned on my computer and the printer, and surprisingly it comes to start printing. Does anyone else have this problem? If so what do you have? Or someone has any suggestions of what I can hurt!

  Thank you

  Make sure that your OS X is healthy:
  
  1. download and install OS X Combo Update.
  2. download and install the printer driversHP from Apple.
  
  Finally, download the latest version of the software for your printer from the "Support & Driver" link at the top of this page (if you want).

  Do not connect your printer via a USB hub, connect directly to your Mac.

• HP Officejet 6700 does not print

  I have a HP Officejet 6700 connected to my desktop HP w1858.  I can't the computer to send documents to print.  The printer icon has a yellow triangle with a! Select this option.  I tried to download a driver for HP printer, but it still does not print.  Windows does not list the HP Officejet 6700 (7100 & 6500 printers are listed).  Can I use a different printer model to obtain a class driver?

  Hi @katsus98040

  Welcome to the Forums of HP's Support.    I understand that you can't print from your printer Officejet 6700.

  I assume you see the exclamation icon is in your connected HP account.  Connected HP sometimes gives a false report that there is a problem not specified with the printer. HP has been able to reproduce the error.  If there was a genuine mistake, the message would point to the problem (low on ink, paper, etc). Unspecified error message does not prevent you to use ePrint.

  If I have understood you please let me know so that we can you top and printing.