HP Officejet 7500 a E910.68F383: update of Yosemite

Installing the operating system of Yosemite on my MacBookPro and since then, the printer will only print black, there is no scanner options and the setting options are reduced.

The version 2.19 and 3.0 but no improvement.

Hi ProSGW,

Sorry to see that you're having trouble since upgrding the operating system.

We will try these steps and check to see if those who can help solve the problem:

  1. Restart your Mac.
  2. Click on the Apple icon, then the about this Mac. Click on software update in the shown dialog box.
  3. Click on the Store menu, then select reload the Page.
  4. If there is an HP update be sure to install it.
  5. Then go to printers, Scanners, & remove the existing printer and add it again by clicking on the sign more.

You can see any difference?

If it persists, try to install the following package and check differences:

http://support.Apple.com/kb/dl907

If the persistence even click on the plus sign under Printers & Scanners, and then select the printer.

Please let me know what is listed in the use of the menu drop down.

Also, try to select the model of the printer manually from this drop down and check any change.

Please let me know if that can help or clarify accordingly.

Shlomi

Tags: HP Printers

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