OfficeJet Pro 8620: Officejet pro 8620 will not be printed by RDP
We have a new OfficeJet 8620 Pro that we have just set up in a remote office. The user connects via rdp and vpn to another office in our network. When we connect it cannot print. I installed the drivers on the local destination computer. The printer prints from two computers as well. "Through RDP the print job is sent to the computer local and drtops but I get an error Windows 372, printing Service:"
The Remote Desktop redirected Printer Doc document, held by xxx, failed to print on printer HP Officejet Pro 8620. Try printing the document again, or restart the print spooler.
Data type: RAW. Spool file size in bytes: 285662. Number of bytes printed: 131072. Total number of pages in the document: 1. number of pages printed: 0. Client computer: \\LOCAL_PC. Error code Win32 returned by the print processor: 2147500037. Unspecified error
I tried to uninstall and reinstall the drivers and the printer on the computer the remote and that has not worked. I found this: http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4aa0-8465enw&404m=secure-erc
It seems to imply that the 8600 series need another type of driver but I can't find the driver that he needs.
Any help would be appreciated.
You can resolve this problem by installing the driver Laserjet 6980 on your print server as an additional driver for your printer.
Tags: HP Printers
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http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-TroubleshooterFind the manufacturer's Web site
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Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
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