HP officejet pro 9620: pdf print

Suddenly the printer prints not pdf, pages come out blank. It's printing other docs without problem. What is happening and how do I fix?

Hi @kris1324,

Welcome to the Forums of HP Support!

I see that you are unable to print a PDF document on your printer. I'd be happy to help you with this.

What is the name and the product number of your printer? How can I find my model number or product number?

Please, try the following steps:

Check and install updates for your Mac.

Fix permissions of the drive on the Mac:
Close all applications.
In the Apple menu, click OK, click Applications, and then click utilities.
Double-click disk utility.
Highlight your hard drive / partition on the left.
Click on check and then repair disk permissions.

Restart the computer.

Reset the printing system:
Note: This will remove all printers in the print and Fax/Scan, any printer deleted can be re-added later by clicking the sign plus (+) symbol.
Click on the Apple icon and then click on System Preferences.
Click on Printers & Scanners.
Make a right click (or Ctrl + click) in the left white side panel, and then click Reset Printing System.
Click OK to confirm the reset.
Type the name and the correct password.
Click OK to reset the printing system.

Then click on the sign to add the driver, highlight the printer +. (you may need to click the drop down menu to select the name of the printer) Then click the Add button.

Now, try to print a PDF file.

Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

Tags: HP Printers

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