HP Pavilion 15 laptop: help! HP Pavilion laptop charger works not properly.

Hey!

My laptop charger is malfunctioning. We all know that if a device is unplugged and use it permanently, it will possibly miss fees.  If the problem is when my charger is plugged in, it do not charge the cell phone or laptop to run out of charge instead it neutralizes the battery and allows him the same percentage it is (46% will remain as 46%).  I just realized this problem last month, but I don't know what is the real problem. If this is the problem of the charger, it wouldn't charge or neutralize my battery at all. It is more likely that the port of loading is the problem but at the moment, we don't know.  What can I do?

Misaya wrote:

Power adapter is plugged in.

Here are my results:

Load capacity: 89%

Type of warranty: 1

Cycle Count: 97

Manufacturer: 13-42
Battery age: 399 days
Serial No.: 07758 29/08/2014

Temperature: 27 ° C

Nominal capacity: 2800 mAh

Full load: 2540 mAh

Remaining capacity: 1168 mAh (45%)
Current: 0 my

Battery status: OK (1)
FAILURE ID: OK

Voltage to the terminals: 15192 mV

Cell voltage mV 1: 3797

Cell voltage mV 2: 3797

Cell voltage mV 3: 3798

Cell voltage mV 4: 3797

Status: 00C 0

AC: No.

CT #: 6ECPHC29J7G5D2

At the bottom of the results it shows power supply: no

There is also current: 0 my in the upper part.

Also note that load capacity: 89%. This means that your battery is exhausted. This is the max your battery can take care of.

It is an indication of some possibilities. I would try #1 first, then #2.

(1) a problem with the AC adapter. It's probably not that the question if you are able to remove the battery, connect the power adapter and start-up in Windows.

(2) in the battery method control compatible ACPI Microsoft operating system device drivers could be damaged.  See the image below.

Call the Device Manager.

Uninstall the driver from the power adapter plugged. Ignore the warning.

After it is uninstalled, right click on any device and select search the hardware changes.

The operating system must install a new copy of the device compatible Microsoft ACPI control method battery driver.

(3) failure of the circuit electrical distribution\charging on the motherboard

If it does not help it is time to use the warranty. The battery, adapter and motherboard are replaceable without cost to you, as long as the warranty is still in effect.

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