HP Pavilion 15 laptop: HP Pavilion - Audio Service does not

Hi I recently bought a new HP Pavilion 15 and the volume down icon to the right, footer has an 'x' in a red circle next to it. When I go over it, it says "audio service does not work. I currently have no sound on the laptop.

No idea how this can be fixed please?

Thank you

Hi Tom,

Try the following.

Download the Realtek Audio Installer on the link below and save it in your downloads folder.

http://ftp.HP.com/pub/SoftPaq/sp66001-66500/sp66107.exe

When finished, press and hold the Windows key and press R.  In the run window, type devmgmt.msc and press ENTER.

Expand sound, video and game controllers.  Right click on the Realtek device and select uninstall - also, you should get a command prompt to delete the current driver, check the box allow this and then proceed to uninstall.

When you are finished, download and reinstall the Chipset driver at the following link.

http://ftp.HP.com/pub/SoftPaq/sp66001-66500/sp66094.exe

After reinstalling, shut down the laptop, unplug the AC adapter and then remove the battery.  Press and hold the Power button for 30 seconds.  Reinsert the battery and plug in the AC adapter.

Robinet tap away at the key esc that you start the computer to launch the Start Menu, and then select f10 to open the bios menu.  Press f9 to load the default values (sometimes it is f5, but the menu below indicates the correct key), use the arrow keys to select 'Yes' and press ENTER.  Press f10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.

Let Windows load completely - it can automatically load an audio driver, but let just this complete.  Then open your download folder, right-click on the installation of Realtek Audio program and select "Run as Administrator" to launch the installation.  Once this done, do a right-click the speaker icon in the taskbar and select playback devices.  Left click 'Speakers and headphones' (or speakers/HP) once to highlight and then click on the button set as default (it will be gray if already defined)-check if you now audio.

If you have still no audio, hold down the Windows key and press R.  Type services.msc and press ENTER.  Search for audio Windows servive, right-click and select Properties.  If the service does not work, try to run.

If you still receive the "Windows could not start the service windows audio on local computer» Error OX800706cc - the endpoint is double ' mistake, you're best bet is to do a Refresh as detailed on the link below.

http://support.HP.com/us-en/document/c03538721

Kind regards

DP - K

Tags: Notebooks

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