HP Pavilion 15-p247sa 15.6 ": problem with Hybernation - HP Pavillion

Hello

I have problems with my HP Pavilion laptop since update to Windows 10 a few weeks ago.

My laptop works fine until I hit the power button or close the lid to hibernate the PC. When I try to wake up the PC by re-opening the lid or hitting the power button / nothing happens, the light on the power button is still on but the PC won't start and the screen remains blank. I have to remove the battery and put again before hitting the power button to restart the computer, even if it isn't a critical error it's boring and inconvienant to reboot the PC in this way, because it's a total system reboot.

Can anyone help?

Thank you

Jamie

No worries that the fix was found a lot of people have had this problem proceed as follows.

HOW to SOLVE SLEEP/STOP/set Hibernate ISSUES

  1. Download version 9 or 10 of the Intel Management Engine Interface (MEI) driver.

  2. Download the Package of troubleshooting Windows 10 "show or hide updates" (http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab).
  3. Change the Windows Update Services automatic (delayed start) parameter to the manual.
    • In Control Panel, select administrative tools, and open Services.
    • Go to Windows Update and double-click it to view its properties.
    • Click on stop to stop the service to run.
    • Change the Startup Type to manual, and then click OK.
  4. Install version 9 or 10 of the Intel Management Engine Interface (MEI) driver.  If you receive a warning dialog box about the replacement of a newer version of the software, accept it.
    • NOTE: You have NO need to uninstall version 11 before installing version 9 or 10.  The presence of a version of the driver is required to 'upgrade' (or demote in this case).
  5. Run the Windows 10 Troubleshooting Package 'Show or hide updates' and hide the updates of the Intel Management Engine Interface (MEI) driver.  (This will block your system automatically reinstall or display of updates for version 11 of the pilot).
  6. Change back the setting of Windows Update Services to manual automatic (delayed start).
  7. Restart your computer.
  8. Rejoice!  You can finally sleep, stop and hibernate again.  hope this helps

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