HP Pavilion a6760y with SuperMulti DVD burner with Lightscribe technology

Hello

We had this Pavilion a6760y PC for about a week.  None of the software recognize the CD.  The device manager says that it can not load the disk due to a problem and gives an error 39.

We followed the steps to delete upper and lower filters in registry as described in the HP troubleshooting guide.  Since Device Manager has always said that it cannot load the driver, I hesitate to go further - any suggestions?

(1) make sure you have deleted filters down to the registry.

http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

After that DON 'T restart the pc immediately.

Proceed to step 2.

(2) uninstall the driver for the disc drive which shows in yellow code 39 of Device Manager.

Very important step.

Go to step 3.

(3) now, you restart the computer.

Go to step. 4

(4) when you connect wait until 3 minutes and windows must be reinstalled the driver of rear disc and hopefully it should work.

Message edited by c0rnel on 04/09/2009 16:23

Tags: HP HP Desktops

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