HP PAVILION B010 23 all IN ONE PC. PASSWORD FORGOTTEN NO DISC RESET - AND...

AN EMPLOYEE OF X PUT A PASSWORD ON OUR PC REFERENCED ABOVE. SHE HAS WINDOWS 8.1 ON IT. WE DON'T HAVE A RESET DISK. THERE IS NO NEED TO KEEP THE FILES ON THE COMPUTER, WE EVEN TRIED TO PUT WINDOWS 7 ON THE COMPUTER, JUST SO THAT WE HAVE ACCESS TO USE AGAIN.  BUT THE MOUSE AND KEYBOARD DO NOT WORK WHEN WE PUT IN THE NEW INSTALLATION OF WINDOWS 7 TO RIGHT THE CURRENT 8.1.  CAN SOMEONE HELP AND LET US KNOW IF THERE IS ANOTHER WAY TO GET INTO THIS COMPUTER? ONCE AGAIN THERE IS NO NEED TO KEEP ALL THE FILES ON THIS COMPUTER.

THANKS FOR YOUR HELP

Have you tried F11 power on for a Recovery boot for a new installation? Read article on_ "Recovery when Windows 8 does not open properly.

Windows Recovery 8:

Tags: HP Desktops

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