HP Pavilion Notebook - 13-b202: Y at - it anyone out there? Nearly 60 days, no battery replacement, no COMMUNICATION!

I am faced with the question of battery "plugged in, not charging" for the last 60 days or more. No ONE in the HP customer support has been able to / ready to help me. As a last desperate attempt to write here.

Here's a summary of all my interactions with HP

Summary of the issues:
1 battery HP laptop conked off power (plugged in, not charging) about 2 months ago (a few weeks after the expiration of the warranty)
2 use the chat in 3 times which temporarily solved my problem
3. when the problem kept on repeating, visited my city service center
4. the follow-up to this meeting - first e-mail received incompetent people to Iqor June 15
5. (almost) zero communication from Iqor - finally they claimed that this component was sentenced on 8 July
6. in spite of several follow-ups with Iqor, no answer on when the component will be delivered.
7 writing e-mail to the Director-general of the HP via support forum - standard automatic response
8. contacted HP chat support once again because they were the only people who really tried to help him.
9. they gave me number of some gentleman who claimed he was not responsible and asked to contact another man
10. calls on the second gentleman (Amit Kumar) a million times-phone was busy or no one was picking up - before giving up
11 contacted HP chat support once again. They asked forgiveness - the second gentleman is the only person who can help and gave his code to email.
12 wrote to Mr second e-mail on August 1. No reply until I wrote a bastard. His answer? Ask an another gentleman in enamel to provide status.
13 August 4-10 August: Radio silence
14. 56 days, no resolution.

Someone help me? Or should I give up?

Here is the Manual:

Manual

The battery is internal. For installation instructions, see p. 33.

Battery 3 cell, 43 WHr, 2, 83 - AHr, Li - ion (includes cable) 761230-005

Tags: Notebooks

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