HP Pavilion: Paper jams

HP ENVY 5530. Approx. 6 months. Worked beautifully so far.

No apparent reason, suddenly blocking every time. Each sheet as jams is folded at the two main corners to meet the center top, like broad arrowhead. Each sheet has low impact on the back of four rolls. Tried all the instructions in the troubleshooting to test print, but without success. Paper same as I've always used, Staples 80 g/m².

Hi @Dave16315,

Welcome to the HP Forums!

I see you found the paper jams every time that you print with your printer HP Envy 5530. I'm happy to help you!

What is the size of paper you want to print with? (eg. 8.5 x 11, 4 x 6, 5 x 7, etc.)

In the meantime, try the following steps:

Important: you must follow these solutions in the order presented to resolve the issue.

Tags: HP Printers

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