HP Photo smart 5510: printers and all UNITS

After scanning, the background of the page came in gray and not in pure white.

So I was running the printing software HP and doctor Scan. The gray background problem solved but new problem started. After scanning left and upper paper edge is done with a thick black border. This problem wasn't there before execution of the HP Print doctor and South American.

I had re - run the same software, but this dark page border problem continues.

Must enjoy getting the solution.

Concerning

RTP964

Hi @RTP964,

Welcome to the Forums of HP Support!

I understand that you are unable to scan without border around the images. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

I would ensure that the printer gets the right amount of power.

I would like to do a hard reset to see if that will solve the problem.
Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
Reconnect the power cable to the output of the printer and the wall, and not a surge protector.
This ensures that the printer is full on and can help this situation.

  • Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector) This ensures that the printer is full on and can help this situation.

Make sure that the scan cover is closed so that the light can seep into the analysis.

Also, please make sure that the "scanning area of any" selected in the settings of scanning, non-personalized.

Please see the pictures below.

If you're still having problems, please post a screenshot of an example of scanning and your scanning settings.

Confirm that you are able to make a copy without it producing the border.

Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

Tags: HP Printers

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