HP photosmart 6520: communication error message - distorted impression

I updated my computer and when I install my printer hp photosmart 6520 goodbut everything then when I go to print I get the following message.

Unable to communicate with the computer

The print job is not complete because the printer is unavailable or offline. Check your wireless connection or the cable and make sure the printer is powered on and ready.

If you have installed this printer by IP address, you may need to update the IP address. Use the element to IP address update at the entrance to start for this printer menu.

Click Help for additional support information.

To cancel the print job, click Cancel.

I am connected via a cable and you have never configured with an IP address. The printer will print on what I want, but it is all distorted and the colors are all off. Please can someone help me solve this problem.

Thank you

Hi @Jo_74,

Welcome to the HP Forums!

I see that you get an error of communication, with your printer HP Photosmart 6520, Windows 8.1. And I'm happy to help you!

What happens when you print a test page from the printer control panel? Video: printing a Test Page. See you again distorted impression?

You see error messages on the display of the printer?

In the meantime, try the following steps:

(You can skip step 6 If you want to, because it is not a network connection)

Tags: HP Printers

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