HP Photosmart 6520 Windows 8.1 print queue will not delete.

Printer was working last night.  Today, I tried to print and nothing happens.  There is a queue of impression since yesterday that I can't remove.  It says it is deleting, but nothing will not go away.  turned the printer to zero.  Wireless is on and working.  Thank you.

Hello

From the desktop, hold down the Windows key and press R.  In the run window, type services.msc and press to enter.  Scroll down to the print spooler service, right click and select Properties, then click the Stop button.  Now search for C:\Windows\System32\Spool\PRINTERS, then delete the work inside this folder - you may need to click a command prompt to get the authority to open the PRINTERS folder.

Restart the computer and you should find that the document has been deleted.

Kind regards

DP - K

Tags: HP Printers

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