HP photosmart 7510 printhead - dead

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• Can't find printhead replacement for HP Photosmart 7510 C311a

  Printer suddenly stopped printing.  Until my only option was to replace the print head has crossed all diagnoses.  I have problems to find how/where to order.  Troubleshooting referred me to the CN643A part but when I click on that it shows a drop-down list of the machines of the part is compatible with and my machine is not listed.

  Are which country you located?  Here, the document suggests the CN642A as appropriate for the Photosmart 7510 C311a print head (at least for me, to the United States).

  Is your printer still under warranty? You can check with the tool of warranty HP here.

  Before ordering a replacement print head I suggest you soak the printhead as described in the document here, it can solve the problem.

• Photosmart 7510 - black ink cartridge does not print

  Recently, I replaced the ink cartridges on my Photosmart 7510 C311A. These are all the "genuine HP cartridges ', full.

  Black ink (with the symbol of the Pentagon) does not print, not at all. I ran through the standard troubleshooting steps:

  Cleaning of printheads

  Cleaning of copper contacts

  * Check for a good evacuation

  My colleague in the corridor as the printer even so I borrowed his black ink cartridge and tried: same problem. The printer does not record that there is a problem, but when I run printing tests, where there should be a black ink, there is absolutely none. All other colors print correctly.

  The printer doesn't lack NOT of the printer "align" test however does not offer a suggestion of what to do from there. I've not seen - in test reports - an indiciation of the misalignment.
  
  Suggestions on what to do now?

  I had the same problem. I had replaced the empty cartridge black and suddenly, no ink. Finally, what has worked is
  (1) I removed all the cartridges and cleaned the copper connectors with wet Publix.
  (2) I got a wet paper towel and he pressed repeatedly on the silver circular vent that would be under the black cartridge. I did until no black came. Let it dry.
  (3) I replaced all the cartridges and on the printer. I went to tools/clean the cartridge. I did it a couple of times and he finally printed black ink! I confirmed by going to tools/align, and align the cartridges successfully. He had kept before crashes when the black ink did not work.

• Pavilion a6312p: Photosmart 7510 prints blank page

  I have a HP Photosmart 7510, who served me well for over a year until what I tried to use it today.  I tried to print a letter in Microsoft Word 2010, and the printer produces a blank page.  The ink levels are good, in fact, I have a brand new black and photo black installed this week.  I tried to print a test page and nothing printed except the logo of Microsoft of color and words, printer Windows-Page of Test, the text is so light that I could barely read.  I have cleaned the printheads twice, and represented the test page with the same result.  I don't know what else to do.  The HP Scan and print doctor said all control very well.

  I used the printer every day since the installation of the new black cartridges and it was working fine until today, so I know this isn't the issue.  I hope there, can someone give me an overview of this issue.

  Hi bankercop,

  I see that you have a hard time getting black ink for printing with the Photosmart 7510, I would like to offer a suggestion. Have you tried cleaning the print head manually?

  Accumulation of ink can lead to this problem and the own automatic does not built / dried ink in the head.

  Although this guide: 'Is missing or does not have the print head' or "Print head is not detected, missing or not installed correctly" appears for HP Photosmart e-all-in-one 7510 Printer series, addresses, a print head missing, the cleaning steps are the same.

  I hope this helps you. See you soon!

• Photosmart 7510 magenta ink cartridge problem

  I have a photosmart 7510 bought 17/05/12 yet but it is in warranty.  I had problems with the magenta ink.  If I do an estimated ink level, it shows that I have a lot.  It was again last month, and he doesn't get a lot of use.  Magenta has suddenly stopped working.  I reported a revised print quality, it showed that anything for magenta.  I removed the cartridge, cleaned, cleared the area of sufficient ventilation with a PIN and followed all the instructions, then succeeded him.  New diagnostic print quality report showed a sufficient amount of magenta.  I printed a page, then lost magenta again.  I did this 3 times now.  Cartridge expiration date is 08/22/15.  I had the same problem with yellow several months ago, but here it is finally resolved itself.  Are there more steps should I take to get the magenta to work?  There is more than half of the bar display for ink available, when it shows I have ink on my report.  I am beyond frustrated.  At all time, for levels of ink from the printer itself shows I have a lot of ink, even when the test page for diagnostic andprint report show no magenta.  Thanks in advance for your suggestions.

  Hi woodjams,

  Thank you for your answer!

  If it works and stops intermittently and you have tried these steps several times, so I think that the problem lies in the printhead itself.

  Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

  Hope this information is useful and have a great day!

• Photosmart HP 7510: HP Photosmart 7510 stopped printing

  Hi all

  I bought my HP Photosmart 7510 in 2012 and, until recently, never had a problem with it.  I have a wireless connection.  My Photosmart HP 7510 stopped printing.  I checked with HP print and Scan doctor and followed the steps to determine the problem.   Check for levels of printing came out showing the colors of ink for all but the black cartridge.  I installed a new cartridge.    A new impression level check again showed no black ink level.   I followed the instructions for the cleaning of the printheads and waited as instructed.    I wnet to my printer a few days later and was able to print a few pages perfectly.  But after that, the problem started again.  Now, when I print a test page, I got only one or two colors showing but never in black ink.

  I not made any changes to my system, and there is no driver updaates.   I wait with my OS to Windows 10 udate but haven't yet.

  You can provide any assistance will be greatly appreciated.

  Thank you!

  Norfolkgirl723

  Hi norfolkgirl723,

  Welcome to the HP support forum.

  I understand that you use a HP Photosmart 7510 e-all-in-one printer with a Windows 7 and you had a black ink not printing not question you thought went away, but now it's happening again. I would like to help with that.

  If you do the function of cleaning head with the printer and printing that has no black on it, there is probably a problem with the cartridge or maybe the printhead itself. Here is a document of support for help with this question - color or black ink not print.

  Please let me know if that solves the problem, or if you need assistance.

• Photosmart 7510

  We have a photosmart 7510

  He has problems printing. have followed all the tips and troubleshooting advice. We decided to buy a new printhead. the print head arrived today.  That's the bad part.  the print head it takes a 5 ink cartridge housing, (3 colors, 2 black, one of them being for the photos.) the part we get has 4 locations.  so I call hp, technical support, they say that it is a parts problem... they sent me to the sale of parts / they say it's a matter of technology and around, we went until I'm hung up... has attempted to use the online chat, don't talk to me unless I have buy a warranty.  I'm more angry.  is there anyway to solve the problem of getting the correct print head?

  mythsis, I saw your post and has forwarded to the right people for their review. You should hear from someone bit via private message on this Forum.

• All-in-one Photosmart HP 7510: Photosmart 7510 - black ink cartridge print does not, but the tests are very well

  All the test prints are very good.  I have cleaned the print heads, broken cartridges.  I just replaced all the yesterday.

  Today, I can't print black.  The documents are great dimmed or blank pages come out.  I use a MacBook 2007, 10.6.8.  What else do you need to know?

  Thanks in advance!

  Hey @jas493,

  Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

  I see you have a recurring problem of print quality with your HP Photosmart 7510 e-all-in-one printer.  I want to help you with this.

  What you describe, it seems that you tried all HP recommended troubleshooting steps.  Fortunately, given that your printer has a removable printhead, there are some other steps you can take to address the issue:

  Check the status of print head warranty

   

• HP Photosmart 7510 won't use photo black ink

  I have a photosmart 7510 printer and I am printing from microsoft word 2010 on a windows 8. I print a word with no pictures in document. Printer preferences are on plain paper with normal quality. I can't the printer to use the XL Black ink cartridge. It only uses photo black ink. Is there a setting that I can choose to let him use the regular black ink?

  Hi shirsar,

  I understand that you have a Photosmart 7510 which seems to use a lot more than regular black ink black photo. I'm sorry to hear that, but think I can help you with a solution.

  You can set the printer to use only black ink when printing from the PC and ensures that it uses black ink and no ink picture. My instructions will be set up in the pilot if he does for all programs (if you just want to program it please let me know, and I advise you more). You'll want to start by going to your start screen, and simply start typing devices and printers, and you want to open that (if that is not in the work Panel type and then proceed to open devices and printers). Once the devices and printers is open, right-click on your Photosmart 7510 icon and select Printing Preferences. You'll want to then click on the Advanced Options button at the bottom right of the screen. The next page that appears will allow you to set the printer to use black ink only when printing from the PC (please follow the screenshot below for any clarification).

  

  Hope this helps, have a nice day!

• Photosmart 7510: Errors of inconsistency of paper photosmart printer 7510

  I am trying to print my 7510 by using custom paper sizes and get paper mismatch errors.  I use Word for Mac v. 14.4.8 on a Mac under OS X 10.10.2.  I went through all the tips in the HP support pages to try to fix this problem without success.  There is no firmware upgrades or updates of available driver I can find support/HP.  This error is more annoying.  I have not had this problem on my old printers I've foolishly got rid of upgrade to the all-in-one printer. Can you give me any help other than suggests to use the information on the support pages that did not work.  ! have created various paper formats customized in word to see if I could find a magical Assembly which will print and have had no success.  If someone cannot help me solve this problem, it will be the last HP printer that I buy.

  Full of hope for some real help.

  Hey @oldgt!

  Thanks for getting back to me!

  If you see only the media and the quality in the dialog box print, then that indicates that you are using the Apple Airprint drivers and not the pilot series Photosmart 7510.  If the printer does not have the correct drivers, it may not work properly from third-party programs such as Microsoft Word or Adobe Reader.

  To remove and re-add the printer using its drivers:

  1. Click on the apple icon in the upper left corner of the Mac
  2. Click on System Preferences
  3. Click on printers and Scanners
  4. Select the printer and press the minus (-) signs below the list of printers
  5. After removing the printer, click the plus (+) sign below the list of printers
  6. Click "add another printer or a Scanner.
  7. In the add a printer window, select your printer
  8. In the drop-down list 'USE' make sure you only select the series Photosmart 7510 and NOT Airprint
  9. Add the printer and try to print again

  

  

  If please, after back and let me know if this worked for you!

• "HP Photosmart all in one single 7510: print greeting cards 5.5x10" on hp photosmart 7510

  "Unable to understand the print size of greeting card size full page stock measure 5.5x10.

  Hi @artdahlink,

  Thank you for joining the Forums of HP Support!

  I noticed that you are unable to print a 5.5 x 10 greeting cards on your HP Photosmart 7510 e-all-in-one printer. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand the frustration you feel. Please see the Specifications of printer for HP Photosmart 7510 e-all-in-one printer series.

  Maps:
  Card type / size chart

  • 3 x 5 Index / 76.2 x 127 mm (3 x 5 in)
  • 4 x 6 inch Index / 101.6 x 152 mm (4 x 6)
  • 5 x 8 Index / 127 x 203.2 mm (5 x 8 in)

  NOTE: According to the specifications, this printer does not accept a 5.5 x 10 (cards).

  There is no guarantee the implementation of a custom paper size to work, however, you can try this method

  • HP printers - creation of custom paper sizes

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• When I scan documents with HP Photosmart 7510 ADF, how can I stop the pages to be marked?

  Hello

  I use a HP Photosmart 7510 (model No. C311a, product no. CQ877B)

  When I scan documents using the automatic document feeder, they are more often (80%) marked left.  It seems to be caused by the wheel which initially grabs the book.  It provokes a black spot of the width of the wheel to be left on the page.

  The mark appears about a quarter turn to the bottom of the page and is about 1/2 cm in height, but is very sensitive.  Sometimes, another brand is left a little further down the page and sometimes these two brands are accompanied by a very reduced, but still noticeable grey banner (again I believe caused by the wheel).

  The brand is very visible not only on the scanned now but also (of course) in the pdf file that result, and since I'm on this printer for things like job applications, it's not big.

  Other people know about this?  If Yes, is it possible to fix it or must return the defective printer?

  See you soon,.

  silverShnoop

  Hello silverShnoop

  Such problems can sometimes be caused by dirty rollers or the parts of the ADF (automatic document feeder). The following instructions (whereas for a different problem) contain instructions for the cleaning of the AAD.

  The ADF (ADF) captures no paper

  There is another article that could help as well. It contains instructions for cleaning the scanner glass.

  Vertical stripes, lines or streaks in the Copies or Scans

• Can multiple Photosmarts (7510 and C309g) be configured to scan on the same computer?

  I have an Acer PC Windows 7 with an AMD Athlon X II processor, 4 GB of RAM.

  I have Photosmart C309g and everything-each 7510, both connected via wi - fi, using different IP addresses that are not in conflict with other devices on my network.

  I executed the complete installation for both HPs.

  I can print either, but I can scan only using the 7510.

  When I open the HP scan diagnostic, it does recognize that the 7510 - the c309g is not yet listed.

  I noticed only 7510 application record contains a HP scan application and it also recognizes that the 7510.

  There is no application scan c309g folder.  I tried Win 7 Windows Fax and Scan application but that also recognizes as the 7510.

  1. is there a way to configure the system so that it can print and scan from these two Photosmarts?

  2. If the scanning using a 7510 and c309g does not work, could I use a 7510 both a 7520?

  Hello Osiris43,

  Welcome to the HP forums! I understand that you are unable to scan a document using the Photosmart Premium C309.

  You should have two printers scanning capabilities, because they have a different software. The Photosmart printer using the Solution Center and the Photosmart 7510 uses the Printer Wizard.

  I suggest you uninstall/reinstall the software Photosmart Premium C309. Please follow these steps:

  Please follow this HP document uninstalling the software of the printer.

  Then, perform a clean boot on your computer. I'll give you a Microsoft document on this step here.

  Now, install the full features on the site of HP software here. Choose your operating system that is appropriate; 32-bit or 64-bit.

  Once installation is complete, please click on the document to Microsoft, and "how to reset the computer to start normally after a clean boot."

  Please send me your troubleshooting steps.

• Photosmart HP 7510: HP Photosmart 7510 all in compatibility with 5.4 ghz?

  I recently changed my wireless router to work on the 5.4 ghz band and my HP Photosmart 7510 suddenly stopped working.  Turned back on and it works fine.  I guess the 7510 can't 5.4 ghz?  Can someone please confirm?

  If not is there a way to upgrade?   If no upgrade then what new HP All in one wireless printer is compatible with the 5.4 ghz band?

  Thank you!

  I don't know of a wireless printer that supports the 5 GHz band.  As the series limited to roughly half that of the 2.4 Ghz band, manufacturers are reluctant to put it in the printer.   They will always have to say "not move the printer closer to your router.

• Photosmart 7510: Need an installation software

  I had to uninstall my printer to my laptop.  I guess I'd be able to re - install with a download from the Web site, but I am unable to find anything.  The original CD supplied with my printer is now incompatible with my operating system.  Where can I find software to re - install my printer on my computer?  Thank you.

  Hi there @rcohenkim ,

  Welcome to the forums

  I have seen your post about how you want to install your Photosmart 7510 on your Mac of Yosemite and do not have the disc. It's quite normal, that you can click on the link I posted below to help the pilot will need to 10.10.

  Series 7510 C311 Photosmart HP full feature software and drivers

  I hope that helps you with the driver you are looking for