HP photosmart 7510 printhead - dead

I have a multifunction HP Photosmart 7510 - CQ877B c311a. Bought in December 2011, so it is in warranty (Romania). I have a problem with the print head. Since then, I've changed the black cartridge 3 times (the color that I've not often used). At any given time is no longer wore the black very well. I went to the HP forum and I followed the steps of cleaning cartridges, remove the printhead, cleaning contacts. After these operations gave me an error 0 x... 0xC19A0023 latter. I repeated the steps and at one point seemed no error but does not align cartridges (not complete alignment). When I removed the printhead again, I saw a dry on the black nozzles film (like burnt ink). I handed the printhead, I gave cartridge cleanings several times the printer software, then error 0 x... is reappeared. Since then, whenever I open the printer 0xC19A0023 even error. I bought a new set of cartridges because the color has been used by "cleaning cartridge". So no, I does not solve everything. How can I do to replace the print head? Should what steps I follow? I think that the print head nozzles have been burned.

Thank you

Hello lenzexe,

Please call HP Tech Suppot in Romania for further assistance.

You can access the same information by accessing the link below...

Support for HP Romania

Kind regards

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